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Incident Problem Manager Jobs in Elgin, IL (NOW HIRING)

IT America Inc

ServiceNow Developer

Libertyville, IL · On-site

$52.50 - $72.25/hr

Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management * Design and configure service catalog items for infrastructure ...

Northern Trust

Incident Commander

Chicago, IL · Hybrid

$78K - $134K/yr

Excellent communication and stakeholder management skills * Strong analytical and problem-solving ... Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred ...

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Operational Stability and Incident Management - Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Operational Stability and Incident Management - Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and ...

Sonsoft Inc

Incident Manager

Oak Brook, IL

... problem definition, Architecture/Design /Detailing of Processes ITIL Intermediate/Expert certified. Prefer experience in a Retail environment and familiar with SOX and PCI compliance Ability to pull ...

SCIGON

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$95 - $135/hr

Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance with ITIL standards and organizational policies. * Facilitate CAB meetings and change review processes.

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance with ITIL standards and organizational policies. * Facilitate CAB meetings and change review processes.

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance with ITIL standards and organizational policies. * Facilitate CAB meetings and change review processes.

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Elgin, IL

Incident Problem Manager information

See Elgin, IL salary details

$36.1K

$161.5K

$191.3K

How much do incident problem manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for incident problem manager in Elgin, IL is $161,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $190,800.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Elgin, IL look for?

The top searched job categories for Incident Problem Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Incident Problem Manager jobs?

Cities near Elgin, IL with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $161,526 per year, or $77.7 per hour.

Senior Manager, Cloud Engineering and Infrastructure

Hollister Incorporated

Libertyville, IL • Hybrid

$105K - $143K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Abercrombie & Fitch rating

6.2

Company rating: 6.2 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

51st of 104 rated fashion retailers

Job description

We Make Life More Rewarding and Dignified 

Location: Libertyville
Department: Information Technology 

Summary

The Senior Manager, Cloud Engineering and Infrastructure leads the strategy, engineering standards, and operational excellence for global hybrid infrastructure across data centers, co-location environments, cloud platforms, and related enterprise services. This role manages a global engineering team accountable for reliability, scalability, performance, security, resilience, and cost effectiveness in support of manufacturing, R&D, commercial, and corporate operations.

Hollister operates in a hybrid work environment. Associates are requirements are required to be onsite a minimum of 4 days per week.

Responsibilities
  • Lead and develop a global Infrastructure & Cloud Engineering team; establish operating models, engineering standards, documentation, escalation paths, and performance expectations for 24x7x365 support.
  • Own strategy, architecture alignment, lifecycle management, and modernization for compute, virtualization, storage/backup, Azure, data center, Microsoft 365 dependencies, and related hybrid platforms.
  • Drive platform reliability through SLAs/SLOs, KPI reporting, observability, capacity/performance management, patching, backup, vulnerability remediation, and configuration compliance.
  • Lead major incident response and problem management; ensure effective triage, communications, root cause analysis, corrective actions, and post-incident learning.
  • Advance automation, infrastructure-as-code, configuration management, and repeatable deployment patterns to improve delivery speed, consistency, and operational efficiency.
  • Partner with Cybersecurity to maintain secure-by-design infrastructure, hardening standards, access controls, vulnerability management, audit readiness, and compliant operations.
  • Own disaster recovery and resiliency planning for critical platforms, including runbooks, testing, RTO/RPO reporting, and remediation plans.
  • Manage strategic vendors, budgets, demand forecasts, cloud/infrastructure cost optimization, and executive communication of platform health, risks, roadmaps, and trade-offs.
  • Communicate effectively with associates, leaders, and suppliers regarding infrastructure performance, incidents, risks, and priorities.
  • Participate in incident response, problem management, escalation calls, and after-hours support as needed.
  • Review technical documentation, vendor materials, and industry updates to remain current on infrastructure practices.
  • Travel by plane or automobile as required, typically 10% or less.
Essential Functions of the Role
  • Vision-setting and alignment with business strategy.
  • High-level decision-making and resource allocation.
  • Oversight of compliance, risk, and organizational culture.
  • Communicate effectively via email, phone, and virtual platforms.
  • Collaborate across departments to support organizational goals.
  • Serve as a point of contact for internal and external stakeholders.
  • Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
  • Prepare reports and dashboards for internal stakeholders.
  • Demonstrate initiative in identifying process improvements or automation opportunities.
  • Manage multiple priorities and deadlines in a fast-paced environment.
Education & Work Requirements
  • Bachelor's Degree with 12-15 years of related experience
Education & Work Preferences
  • Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
  • Minimum 12 years of progressive IT experience, including 8+ years supporting enterprise hybrid infrastructure and cloud platforms in a 24x7 environment.
  • Minimum 7 years leading engineering and/or infrastructure operations teams with accountability for production services, controls, metrics, and continuous improvement.
  • Experience operating at enterprise scale, including vendor management, budgeting/forecasting, executive reporting, and cross-functional leadership with cybersecurity, architecture, and application teams.
  • Fluency in English is required.
  • Senior engineering leadership with demonstrated success improving reliability, operational maturity, KPIs/SLOs/SLAs, and team performance.
  • Strong hybrid infrastructure expertise across Windows and/or Linux, virtualization, storage/backup, data centers, Azure, Microsoft 365 dependencies, networking integration, identity/RBAC, monitoring, and cost management.
  • Proven mastery of ITIL-aligned incident, problem, and change management, including major incident leadership, root cause analysis, corrective actions, and post-incident learning.
  • Experience with automation and infrastructure-as-code tools such as Terraform, Bicep/ARM, PowerShell, source control, configuration management, and repeatable deployment patterns.
  • Strong observability and reliability engineering mindset, including monitoring/logging strategy, dashboards, capacity/performance management, and service readiness reviews.
  • Demonstrated partnership with Cybersecurity on hardening, vulnerability management, secure operations, audit readiness, and disaster recovery/resiliency planning.
  • Executive presence and stakeholder management skills, with the ability to communicate risks, trade-offs, priorities, and business impact clearly.
Competencies
  • Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
  • Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
  • Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
  • Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
  • Live The Schneiders' Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

  • The anticipated base pay range for this position is $190,000 - $215,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
  • This position is also eligible to participate in the Hollister Corporate Bonus Plan.
  • The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
  • The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.
  • The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
  • The Company's additional benefits include: education assistance and adoption assistance benefit programs. 

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 36502

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