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Service Desk Manager Jobs in Elgin, IL (NOW HIRING)

ChenMed LLC

Service Desk Manager

Deerfield, IL · On-site

$99.37 - $141.96/hr

Service Desk Manager We are seeking a Service Desk Manager to provide technology business leadership and vision within our IT Service Delivery organization. The incumbent will manage a vertical team ...

New

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

$78.20 - $125.11/hr

Lead and manage Service Desk operations, including ticket intake, triage, escalation, resolution, and support delivery across all locations. * Coach, develop, and inspire a team of Service Desk ...

New

SCIGON

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$95 - $135/hr

The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service ... Manage platform governance, enhancements, workflows, and reporting. * Partner with technical teams ...

The Rockridge Group

Service Desk Technician

Chicago, IL · On-site

SERVICE DESK TECHNICIAN LOCATION: CHICAGO (3 days in office/2 days work from home) DURATION: 1 YEAR ... Performing project work as assigned under the supervision of a lead or manager. * Team player ...

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

ITSM / Service Desk Lead Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is ... Manage platform governance, enhancements, workflows, and reporting. * Partner with technical teams ...

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Service Desk Manager information

See Elgin, IL salary details

$36.1K

$93.4K

$155.2K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Elgin, IL is $93,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $111,200.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are popular job titles related to Service Desk Manager jobs in Elgin, IL?

For Service Desk Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Elgin, IL look for?

The top searched job categories for Service Desk Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Service Desk Manager jobs?

Cities near Elgin, IL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Elgin, IL as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,432 per year, or $44.9 per hour.

Service Desk Manager

ChenMed LLC

Deerfield, IL • On-site

$99.37 - $141.96/hr

Other

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Key responsibilities

  • Manages, coordinates, plans, and leads technology-related activities within a single functional IT Service Delivery domain.

  • Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets.

  • Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements.

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 247 rated social care providers

Job description

Service Desk Manager

We are seeking a Service Desk Manager to provide technology business leadership and vision within our IT Service Delivery organization. The incumbent will manage a vertical team, maintain consistent service information, and ensure performance against Service Level Agreements while supervising a centralized technical support and help desk team.

Responsibilities
  • Manages, coordinates, plans, and leads technology-related activities within a single functional IT Service Delivery domain.
  • Provides leadership and customer support by hiring, training, counseling, evaluating, supervising, and managing direct reports.
  • Monitors performance of IT systems, infrastructure, and operations to determine cost and productivity levels, and recommends improvements.
  • Helps define strategy and processes for the defined IT area and analyzes business requirements by partnering with stakeholders.
  • Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets.
  • Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements.
  • Manages relationships with IT vendors, service providers, and contractors to ensure quality and cost control.
  • Defines and develops the overall service measurement framework that determines service efficiency.
  • Grows and develops a team of IT professionals in technical proficiency and service delivery effectiveness.
  • Guides direct reports and peers regarding policies, practices, and procedures.
  • Supervises 1–3 professional and para-professional level employees and sets goals for operational results.
  • Coaches, reviews, and delegates work to the team, ensuring consistent delivery and supporting team well‑being.
  • Performs other duties as assigned and modified at the manager’s discretion.
Knowledge, Skills and Abilities
  • Highly-developed business acuity and acumen.
  • Excellent working knowledge of computer systems, security, network and systems administration, databases, data storage, and phone systems.
  • Familiarity with the technology applied by the team and functional area.
  • Journeyman knowledge of leadership best practices and standards.
  • Strong critical thinking and decision‑making skills.
  • Excellent project management skills and the ability to prioritize.
  • Firm grasp of information technology and operations best practices.
  • Proficient knowledge of technical management, information analysis, and computer hardware/software systems.
  • Fundamental knowledge in data center management and data governance.
  • Hands‑on experience with computer networks, network administration, and/or network installation.
  • Ability to work independently with minimal direct supervision.
  • Weekly touchpoints with the leader and proven ability to manage personnel through business delivery.
  • Encourages career growth and personal development for team members.
  • Positive impact on peer‑to‑peer interactions and leading by example.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite and related software.
  • Willingness to travel locally, regionally, and nationwide up to 15% of the time.
  • Spoken and written fluency in English.
  • Ability to exercise independent judgment.
Education and Experience Criteria
  • BA/BS degree in Information Technology, Computer Information, Business Administration, or a related field.
  • A minimum of 5 years of professional work experience in the IT industry.
  • At least 1 year of experience in a supervisory/management position.
  • Additional experience above minimum required may be considered on a year‑for‑year basis.
  • IT certification preferred.
Pay Range

Salary: $99,369 – $141,957 (annual). Final compensation may include bonuses or commissions based on experience, education, location, and other factors.

Employee Benefits
  • Competitive salary with performance‑based bonuses or commissions.
  • Comprehensive benefits package including health, dental, vision, and retirement plans.
  • Career development and advancement opportunities.
  • Work‑life balance support.
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What ChenMed employees say

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

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