ZipRecruiter

Log In

1

Desk Manager Jobs in Elgin, IL (NOW HIRING)

Onni Inc

Front Desk Manager

Chicago, IL · On-site

$60K - $65K/yr

Front Desk Manager The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments ...

New

Marriott

Front Desk Manager

Rosemont, IL · On-site

$16.50 - $21.50/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates ...

Marriott International

Front Desk Manager

Rosemont, IL · On-site

$54K - $69K/yr

Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates ...

Altitude Trampoline Park

Front Desk

Niles, IL

$17 - $22/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Marriott

Front Desk Manager

Rosemont, IL · On-site

$54K - $69K/yr

Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates ...

Altitude Trampoline Park

Front Desk

Niles, IL

$17 - $22/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Onni Group

Front Desk Manager

Chicago, IL · On-site

$60K - $65K/yr

The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest ...

New

Onni Group

Front Desk Manager

Chicago, IL · On-site

$60K - $65K/yr

The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest ...

sonesta

Front Desk Manager

Chicago, IL · On-site

$17.50 - $22.75/hr

Front Desk Manager The Front Desk Manager is responsible for overseeing front office operations to ensure exceptional guest service and efficient day-to-day performance at a full-service hotel. This ...

White Lodging

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

Salesforce, Inc.

Deal Desk Manager

Chicago, IL · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support for our AMER sales verticals. You will focus on mitigating risks and finding improvement ...

White Lodging Careers

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

next page

Showing results 1-20

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Elgin, IL

Desk Manager information

See Elgin, IL salary details

$29.7K

$126.3K

$158.2K

How much do desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for desk manager in Elgin, IL is $126,327.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,900.00 and $155,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Elgin, IL?

The most popular types of Desk jobs in Elgin, IL are:

What job categories do people searching Desk Manager jobs in Elgin, IL look for?

The top searched job categories for Desk Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Desk Manager jobs?

Cities near Elgin, IL with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $126,327 per year, or $60.7 per hour.

Front Desk Manager

Chicago Marriott Northwest

Hoffman Estates, IL • On-site

$45K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Front Desk Manager

Company: The Ghoman Group
Job Title: Front Desk Manager
Employment Type: Full-Time, Permanent
Work Arrangement: On-Site
Location: Marriott Chicago Northwest
Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192
Salary: $45,000 – $75,000 per year

About the Role

The Ghoman Group is seeking an experienced and customer-focused Front Desk Manager to lead the Front Office team at Marriott Chicago Northwest. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, managing front office staff, and maintaining efficient hotel operations.

The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to create memorable guest experiences while maintaining Marriott service standards.

Key Responsibilities

  • Oversee the daily operations of the Front Desk and Front Office Department.

  • Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates.

  • Ensure efficient guest check-in and check-out procedures.

  • Handle guest concerns, complaints, and special requests professionally and promptly.

  • Maintain high levels of guest satisfaction and service quality.

  • Create staff schedules and ensure adequate coverage for all shifts.

  • Monitor employee performance and provide ongoing coaching and development.

  • Ensure compliance with hotel policies, procedures, and brand standards.

  • Coordinate with Housekeeping, Engineering, Food & Beverage, and Sales departments to ensure seamless guest experiences.

  • Monitor room availability, room assignments, and occupancy levels.

  • Assist with revenue optimization by maximizing room inventory and upselling opportunities.

  • Review daily reports, cash reconciliation, credit card transactions, and billing accuracy.

  • Maintain accurate guest records and front office documentation.

  • Ensure compliance with safety, security, and emergency procedures.

  • Support management with operational goals and special projects.

Required Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.

  • Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.

  • Strong knowledge of hotel front office operations and guest service procedures.

  • Previous experience with Marriott or other major hotel brands is preferred.

  • Experience using hotel Property Management Systems (PMS), such as Opera Cloud, Opera PMS, or similar.

  • Strong leadership and team management skills.

  • Excellent verbal and written communication skills.

  • Ability to work in a fast-paced hospitality environment.

Preferred Qualifications

  • Marriott brand experience preferred.

  • Experience with revenue management and room inventory control.

  • Knowledge of guest loyalty programs.

  • CPR/First Aid certification is a plus.

Skills

  • Leadership and Team Management

  • Guest Relations

  • Conflict Resolution

  • Customer Service Excellence

  • Front Office Operations

  • Hotel Property Management Systems (PMS)

  • Cash Handling and Night Audit Support

  • Scheduling and Staff Development

  • Problem Solving

  • Microsoft Office Suite

Work Schedule

  • Full-Time

  • On-Site Position

  • Flexible schedule including mornings, evenings, weekends, and holidays as required by hotel operations.

Compensation & Benefits

  • Competitive annual salary: $45,000 – $75,000

  • Performance-based bonus opportunities

  • Health, Dental, and Vision Insurance

  • Paid Time Off (PTO)

  • Paid Holidays

  • 401(k) Retirement Plan

  • Professional Development and Training

  • Career Advancement Opportunities within The Ghoman Group

Application Requirements

Interested candidates should submit:

  • Updated Resume

  • Professional References

  • Cover Letter (Optional)

Screening Questions

  1. Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel?

  2. Have you previously worked with Marriott or another major hotel brand?

  3. Which hotel Property Management Systems (PMS) have you used (e.g., Opera PMS, Opera Cloud)?

  4. Do you have experience managing and scheduling front office staff?

  5. Are you authorized to work in the United States?

  6. Are you able to work on-site at Marriott Chicago Northwest, 4800 Hoffman Blvd, Hoffman Estates, IL 60192?

  7. What are your salary expectations?

Only qualified candidates with hotel front office leadership experience will be considered.