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Desk Manager Jobs in Roxana, IL (NOW HIRING)

Ceasars Entertainment

Front Desk Supervisor

Saint Louis, MO · On-site

$16.50 - $21.50/hr

Louis management. 6. Run, work on, and file the Non-Zero balance report daily. 7. Run, work, and ... Front Desk Agents' banks and audit. 10. Handling complex guest service situations such as room ...

Caesars Entertainment

Front Desk Supervisor

Saint Louis, MO · On-site

$16.50 - $21.50/hr

Louis management. 6. Run, work on, and file the Non-Zero balance report daily. 7. Run, work, and ... Front Desk Agents' banks and audit. 10. Handling complex guest service situations such as room ...

G2IT

Service Desk - SME

O Fallon, IL · On-site

$72K - $78K/yr

As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on ...

G2IT

Service Desk - SME

O Fallon, IL · On-site

$72K - $78K/yr

As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on ...

Spire Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

... manage time effectively to meet individual goals and deadlines • Ability to work as part of a ... desk environment required • Knowledge of and ability to use Microsoft family of products ...

Spire, Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

... manage time effectively to meet individual goals and deadlines • Ability to work as part of a ... desk environment required • Knowledge of and ability to use Microsoft family of products ...

AccorHotel

Front Desk Agent

Saint Louis, MO · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

21c Museum Hotels

Front Desk Agent

Saint Louis, MO · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

AccorHotel

Front Desk Agent

Saint Louis, MO · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

Genesis Health Clubs

Front Desk

Saint Louis, MO · On-site

$13.50 - $17.50/hr

At the Front Desk, you are the face of our business and set the tone for creating exceptional ... We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to ...

Dave & Buster's, Inc.

Front Desk / Host

Saint Louis, MO · On-site

$13.50 - $18.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster's

Front Desk / Host

Saint Louis, MO · On-site

$13.50 - $18.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Roxana, IL

Desk Manager information

See Roxana, IL salary details

$28.8K

$122.6K

$153.4K

How much do desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for desk manager in Roxana, IL is $122,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,900.00 and $150,600.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What cities near Roxana, IL are hiring for Desk Manager jobs?

Cities near Roxana, IL with the most Desk Manager job openings:

Desk Manager jobs near you

I.T. Digital Workplace & Service Desk Manager

Panasonic

Bridgeton, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
Are you a strategic, hands on IT leader passionate about delivering exceptional employee technology experiences? We are seeking an IT Digital Workplace Service Desk Manager to lead our global digital workplace and end user support organization. In this highly visible role, you will drive the performance and evolution of workplace technologies, including Microsoft 365, collaboration tools, and conferencing/AV, while overseeing worldwide Tier 1-2 service desk operations.
The ideal candidate is a customer focused, data driven leader who combines strong ITSM discipline with a passion for automation, digital workplace adoption, and global team leadership, turning IT performance into measurable business impact.
Responsibilities
Digital Workplace & User Experience
  • Own deployment, availability, and adoption of Microsoft 365, collaboration tools, and conference room AV.
  • Partner with vendors and internal teams to deliver a consistent, secure, high quality user experience globally.

Global Service Desk Leadership
  • Lead a globally distributed Tier 1-2 service desk (insourced and outsourced).
  • Standardize processes, knowledge, and operating models across regions and time zones.

IT Service Management & Continuous Improvement
  • Own ITIL aligned processes (Incident, Request, Problem, Change, Knowledge).
  • Define and report on KPIs, SLAs, and SLOs; drive root cause elimination and ticket reduction.

Automation & Next Gen Support
  • Expand self service, automation, AI/virtual agents, and proactive support models.
  • Deliver a future state Digital Service Desk strategy focused on scale, efficiency, and user satisfaction.

Endpoint & Asset Management
  • Oversee global endpoint and asset lifecycle (procurement through retirement).
  • Govern imaging, patching, MDM, and compliance.

People, Vendors & Governance
  • Develop and lead high performing global teams.
  • Manage service desk and endpoint vendors through clear performance metrics.
  • Ensure alignment with security, audit, and regulatory standards.

Qualifications
  • Bachelor's degree in IT or related field.
  • 10+ years in ITSM or end user support, with 2+ years leading global teams.
  • Experience with distributed and/or outsourced service models.
  • Strong ITSM platform expertise (ServiceNow, SCSM, BMC, Jira, etc.).
  • Hands on knowledge of endpoint/MDM tools (Intune, Jamf, Workspace ONE).
  • Proven success driving automation, shift left, and measurable service improvement.
  • Executive level communication skills and strong business acumen.
  • ITIL certification preferred.

How Success Is Measured
  • CSAT, FCR, MTTR, SLA/SLO performance
  • Ticket volume and self-service adoption
  • Endpoint delivery speed and asset accuracy

Benefits & Perks - What's In It For You*
Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:
  • Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
  • Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
  • Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
  • Paid Time-Off Benefits - Paid time off, stewardship and parental leave.
  • Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
  • Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
About Hussmann
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing - a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
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