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Desk Manager Jobs in Roxana, IL (NOW HIRING)

Caesars Entertainment

Front Desk Supervisor

Saint Louis, MO · On-site

$16.50 - $21.50/hr

Louis management. 6. Run, work on, and file the Non-Zero balance report daily. 7. Run, work, and ... Front Desk Agents' banks and audit. 10. Handling complex guest service situations such as room ...

Hair Saloon HS001

Saloon CoordinatorFront Desk

Saint Louis, MO · On-site

$16.50 - $21.50/hr

... Desk Guest Service Attendant) Part-Time | Afternoon / Evenings & Saturday Shifts Required A Better ... What You'll Do Greet every guest with a warm welcome Manage the guest experience from check-in to ...

G2IT LLC

Service Desk - SME

O Fallon, IL · On-site

$70K - $75K/yr

As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on ...

G2IT

Service Desk - SME

O Fallon, IL

$72K - $78K/yr

As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on ...

G2IT

Service Desk - SME

O Fallon, IL · On-site

$72K - $78K/yr

As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on ...

PEG

Front Desk

Saint Louis, MO · On-site

$13.75 - $17.50/hr

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional ... Proficiency with computers and reservation/property management systems (PMS experience a plus)

Elevation Corporate Health

Front Desk Coverage

Saint Louis, MO · On-site

$14.50 - $18.75/hr

This is an as needed coverage position to help cover the front desk when the Fitness Manager is out of office. Regular hours are Monday-Thursday. Teaching group classes is not required, but would be ...

Spire Inc.

Smart Desk Specialist

Saint Louis, MO

... manage time effectively to meet individual goals and deadlines • Ability to work as part of a ... desk environment required • Knowledge of and ability to use Microsoft family of products ...

Spire, Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

... manage time effectively to meet individual goals and deadlines • Ability to work as part of a ... desk environment required • Knowledge of and ability to use Microsoft family of products ...

Springboard Hospitality

FRONT DESK AGENT

Saint Louis, MO · On-site

$13.75 - $17.50/hr

Front Desk Agent Hilton Saint Louis Frontenac - Saint Louis, MO 63131 About our company ... Springboard Hospitality is a premier third-party hotel management company with a 30+ year history ...

21c Museum Hotel St Louis

Front Desk Agent

Saint Louis, MO · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

New

Dave & Buster

Front Desk / Host

Saint Louis, MO · On-site

$13.50 - $18.25/hr

Front Desk/Host Position Dave & Buster's is different from everywhere else. No two days are ever ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Roxana, IL

Desk Manager information

See Roxana, IL salary details

$28.8K

$122.6K

$153.4K

How much do desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for desk manager in Roxana, IL is $122,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,900.00 and $150,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What job categories do people searching Desk Manager jobs in Roxana, IL look for?

The top searched job categories for Desk Manager jobs in Roxana, IL are:

What cities near Roxana, IL are hiring for Desk Manager jobs?

Cities near Roxana, IL with the most Desk Manager job openings:

Desk Manager jobs near you

Front Desk Supervisor

Caesars Entertainment

Saint Louis, MO • On-site

$16.50 - $21.50/hr

Full-time

Re-posted 4 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

108th of 163 rated casinos

Job description


The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for coordinating and supervising the activities of the Hotel Front Office personnel to ensure quality guest service and adherence to safety standards.
Responsibilities
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
1. Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements.
2. Creates shift schedule and approve time when assigned by the Front Office Manager.
3. Supervises and directs guest check in and check out process to ensure that procedures are followed, that guests are helped quickly and in a courteous and safe manner according to Horseshoe St. Louis standards.
4. Counsels, guides and instructs the Front Desk Agents and Phone Operators in the daily performance of their duties and provides exceptional leadership.
5. Ensures the needs of guests are being met and are consistent with the standards established by Horseshoe St. Louis management.
6. Run, work on, and file the Non-Zero balance report daily.
7. Run, work, and file on the Over-Credit report daily.
8. Oversee the operations of the hotel as Manager on Duty in the absence of the Front Office Manager.
9. Bank out agents and verifies accuracy of Front Desk Agents' banks and audit.
10. Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction.
11. Perform other duties as assigned by management.
12. Coordinates with PBX, Reservations, and Housekeeping to ensure guest satisfaction.
13. Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
14. Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.
Qualifications
• Ability to effectively communicate in English with customers, outside contacts and all levels of employees.
• Ability to review written reports and observe job performance of subordinates.
• Ability to use a typewriter, 10-key, etc.
• Ability to use a telephone.
• Ability to move effectively and efficiently around work area.
• May be required to work outdoors, in all weather conditions. Proper clothing is provided.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

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