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Desk Manager Jobs in Roxana, IL (NOW HIRING)

Schulte

Front Desk Agent - Angad Arts Hotel

Saint Louis, MO · On-site

$13.75 - $17.50/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

La Cross Dental

Front Desk

Belleville, IL · On-site

$23 - $26/hr

If you have experience working in a dental office and understand that the front desk is the heart ... Managing a busy dental schedule and keeping the day running efficiently * Verifying dental ...

La Cross Dental

Front Desk

O Fallon, IL · On-site

$23 - $26/hr

If you have experience working in a dental office and understand that the front desk is the heart ... Managing a busy dental schedule and keeping the day running efficiently * Verifying dental ...

La Cross Dental

Front Desk

Fairview Heights, IL · On-site

$23 - $26/hr

If you have experience working in a dental office and understand that the front desk is the heart ... Managing a busy dental schedule and keeping the day running efficiently * Verifying dental ...

Concord Hospitality

Front Desk Clerk

Saint Louis, MO · On-site

$12.75 - $15.75/hr

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of ... management • Respond quickly to calls, lobby visitors, and team members needing assistance • ...

Concord Hospitality

Front Desk Clerk

Saint Louis, MO · On-site

$12.75 - $15.75/hr

Description As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at ... management • Respond quickly to calls, lobby visitors, and team members needing assistance • ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Roxana, IL

Desk Manager information

See Roxana, IL salary details

$28.8K

$122.6K

$153.4K

How much do desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for desk manager in Roxana, IL is $122,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,900.00 and $150,600.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What cities near Roxana, IL are hiring for Desk Manager jobs?

Cities near Roxana, IL with the most Desk Manager job openings:

Desk Manager jobs near you

Help Desk - Intermediate Support Web specialist with Security Clearance

DecisionPoint Corporation

Scott Air Force Base, IL • On-site

Other

Re-posted 27 days ago

Job description

DecisionPoint seeks a Help Desk - Intermediate Support Web specialist to provide customer support for SDDC web, SharePoint, and collaboration users under the GITSS program. This position bridges service desk operations and web support, assisting users with access, content, collaboration tools, web portal issues, and trouble ticket resolution.  The role requires strong customer service, technical troubleshooting, and experience supporting web or SharePoint users in a secure DoD environment.  This position is located at HQ SDDC, Scott Air Force Base, Illinois.  Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. Duties & Responsibilities The Help Desk - Intermediate Support Web Specialist will:  * Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications.  
* Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system.  
* Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features.  
* Provide initial troubleshooting for web portal, SharePoint, and browser-related issues.  
* Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads.  
* Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues.  
* Support user training, communications, and adoption of SDDC web/collaboration tools.  
* Assist with testing, deployment, and validation of web changes or fixes.  
* Support documentation needed for cybersecurity, access control, and operational continuity.  
* Provide courteous, mission-focused support to SDDC users.   Qualifications Clearance Requirement:  * Must hold an active Secret clearance. 
* Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 
Education:  * Associate degree in Information Technology, Computer Science, Business Systems, Web Technology, or related discipline preferred. 
Experience:  * Minimum 5 years of help desk, web support, SharePoint support, or customer support experience.  
* Experience supporting web portals, SharePoint, Microsoft 365, collaboration tools, permissions, and user access issues.  
* Experience supporting DoD or federal users preferred.  
* Experience with AESD, Remedy, ServiceNow, or equivalent ticketing tools preferred.  
Technical Knowledge:  * Knowledge of web support processes, incident management, permissions, content management, and user troubleshooting.  
* Familiarity with SharePoint site support, Microsoft 365 tools, browser troubleshooting, and basic web technologies.  
* Understanding of secure DoD IT support practices, CAC access, and user access controls.  
Certifications (Preferred):  * DoD 8140 / 8570 certification as required by final labor category mapping.  
* CompTIA Security+, A+, ITIL Foundation, Microsoft 365, SharePoint, or HDI certification preferred.  
Skills:  * Strong customer service and communication skills.  
* Ability to translate user issues into actionable technical tickets.  
* Strong documentation and follow-through.  
* Ability to coordinate across service desk, web development, systems, database, and cybersecurity teams.  Our Equal Employment Opportunity Policy * EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
* Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
* Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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