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Incident Problem Manager Jobs in Dallas, TX (NOW HIRING)

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

  • Medical

  • Dental

  • PTO

Enforce ITSM best practices across Incident, Problem, Change, and Service Request management * Ensure alignment with ServiceNow processes and enterprise ITSM frameworks * Drive adherence to SLAs ...

Tata Consultancy Service Limited

Network Manager

Plano, TX · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... incident, problem, change, event, and service request management, while ensuring operational excellence and service stability. • Drive adherence to ITIL processes, including Incident, Problem ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

... incident, problem, and change management processes. • Coordinate with development, QA, and infrastructure teams for issue resolution. • Maintain production support documentation and operational ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them available for re ...

Huntington

ServiceNow Programmer/Analyst 2

Dallas, TX · On-site

Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required.  Key Responsibilities: * Capture ...

CYNET SYSTEMS

Cerner Delivery Manager

Dallas, TX · On-site

$65/hr

Oversee Incident, Problem, Change, and Request management (ITIL v3/v4). * Handle P1/P2 management and RCA ownership. * Track and report SLA/SLO metrics. * Implement knowledge deflection and incident ...

Sky Zone LLC

Incident Investigation Analyst

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

At Sky Zone, we empower builders, problem-solvers, and lifelong learners to explore bold ideas ... The Incident Investigation Analyst is responsible for the end-to-end management of guest injury ...

New

Vytwo

Azure SQL Database Administrator (61248-1

Prosper, TX · On-site

$50 - $55/hr

... 6. Incident & Problem Management - Respond to incidents within defined SLAs and perform root cause analysis (RCA) - Document issues, resolutions, standard operating procedures (SOPs), and knowledge ...

ADT Security Services

Cloud Citrix Analyst

Irving, TX · Hybrid

Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow. * Collaborate with network, identity, security, storage, and application teams to ...

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Showing results 21-40

All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Dallas, TX

Incident Problem Manager information

See Dallas, TX salary details

$36.1K

$161.6K

$191.4K

How much do incident problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for incident problem manager in Dallas, TX is $161,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,600.00 and $190,900.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Dallas, TX? For Incident Problem Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Dallas, TX look for? The top searched job categories for Incident Problem Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Incident Problem Manager jobs? Cities near Dallas, TX with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $161,645 per year, or $77.7 per hour.

Manager, NOC Operations

Aven Hospitality

Fort Worth, TX • On-site

$81K - $109K/yr

Full-time

Medical, Dental, PTO

Posted 6 days ago

Job description

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.
With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.
Our tools are built to seamlessly integrate with each hotelier's unique strategy, elevating guest satisfaction and creating meaningful connections.
We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..
Senior Manager - NOC Operations
Reports To: VP, Platform & Cloud Services
Role Overview
The Senior Manager -NOC Operations will lead Aven Hospitality's 24x7 global Network Operations Center (NOC)/Command Center functions. This role is accountable for ensuring high-availability operations, proactive monitoring, rapid incident response, and consistent service delivery across cloud, network, and end-user environments.
This leader will manage both internal teams and MSP partners, driving operational excellence, governance, and continuous improvement while ensuring alignment with business-critical hospitality systems and guest-facing platforms.
The role plays a key part in establishing scalable operations during Aven's cloud transformation and MSP transition.
Key Responsibilities
1. NOC / Command Center Leadership
  • Own end-to-end operations of the 24x7 NOC / Command Center, ensuring continuous monitoring of infrastructure, applications, and network environments
  • Ensure timely detection, triage, escalation, and resolution of incidents across all platforms
  • Optimize monitoring strategy to improve signal-to-noise ratio and reduce false positives

2. Incident & Major Incident Management
  • Lead incident management processes across L1, L1.5, and L2/L3 escalation tiers
  • Drive Major Incident (P1/P2) response, coordination, and service restoration across teams
  • Ensure structured post-incident reviews, root cause analysis (RCA), and continuous improvement

3. Service Desk Operations
  • Oversee global service desk operations delivering 24x7 L1/L1.5 support for end users
  • Ensure efficient ticket intake, prioritization, resolution, and escalation workflows
  • Drive improvements in service quality, user experience, and first-call resolution

4. MSP & Vendor Management
  • Act as primary operational interface for MSP providers across NOC, Service Desk, and Cloud Ops
  • Govern SLAs, KPIs, and service delivery outcomes
  • Ensure knowledge transfer, documentation, and operational readiness during transition phases

5. Service Management & Governance
  • Enforce ITSM best practices across Incident, Problem, Change, and Service Request management
  • Ensure alignment with ServiceNow processes and enterprise ITSM frameworks
  • Drive adherence to SLAs, OLAs, and compliance requirements

6. Operational Readiness & Continuous Improvement
  • Lead transition-to-operations (TTO) readiness including knowledge transfer, shadowing, and go-live stabilization
  • Continuously optimize workflows, automation, and operational efficiency
  • Implement monitoring, alerting, and service reporting improvements

7. Team Leadership & Organization Development
  • Build and lead high-performing NOC and IT support teams across geographies
  • Manage onshore/offshore staffing models with follow-the-sun coverage
  • Mentor team members and foster a culture of accountability and continuous learning

8. Stakeholder & Executive Communication
  • Provide regular operational status updates and insights to leadership
  • Act as escalation point for critical business-impacting incidents
  • Translate operational metrics into business and customer impact

Required Qualifications
  • 10-15+ years of experience in IT Operations, NOC, or Service Desk leadership roles
  • Proven experience managing 24x7 operations in a global, distributed environment
  • Strong experience in ITIL-based service management (Incident, Problem, Change)
  • Demonstrated experience managing MSP/vendor relationships in a hybrid model
  • Experience with cloud platforms (AWS, GCP) and modern infrastructure monitoring
  • Strong leadership, communication, and stakeholder management skills

Preferred Qualifications
  • Experience in hospitality, travel, or highly transactional industries
  • Exposure to large-scale cloud transformation or carve-out programs
  • Familiarity with tools such as ServiceNow, Dynatrace, or equivalent observability platforms
  • ITIL certification (v3/v4) or equivalent

Outstanding Benefits
  • Very competitive compensation
  • Generous Paid Time Off (25 PTO days)
  • 8 Hours of Volunteer Time Off (VTO)
  • We offer a comprehensive medical, dental and Wellness Program
  • 12 weeks paid parental leave
  • An infrastructure that allows flexible working arrangements
  • Formal and informal reward, recognition and acknowledgement programs
  • Lots of fun and engaging employee development events

Reasonable Accommodation
Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
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