Incident Problem Manager Jobs in Dallas, TX (NOW HIRING)

Req ID: 382923 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Delivery Manager to join our team in Dallas, Texas (US-TX), United States (US).

Role Overview

The Technical Delivery Manager serves as the bridge between technical teams, service delivery teams, and business stakeholders. They are accountable for ensuring IT operations run efficiently, incidents are managed effectively, risks are controlled, and technology services support business objectives.

Key Responsibilities

Service Delivery Management

• Ensure IT services are delivered according to agreed Service Level Agreements (SLAs).
• Monitor operational performance, availability, and reliability.
• Drive service improvements and operational excellence.
• Manage service reviews with clients and stakeholders.

Operational Leadership

• Lead infrastructure, cloud, network, security, storage, database, and platform support teams.
• Coordinate incident, problem, and change management activities.
• Ensure critical issues are resolved within agreed timelines.
• Oversee major incident management and escalation processes.

Technical Oversight

• Provide technical direction and governance.
• Review architecture, operational risks, and technology roadmaps.
• Support modernization initiatives, cloud migrations, automation, and infrastructure transformation efforts.
• Ensure operational readiness for new solutions and projects.

Risk, Security, and Compliance

• Manage operational risks and vulnerabilities.
• Ensure compliance with security, audit, and regulatory requirements.
• Oversee remediation plans and risk register management.
• Maintain business continuity and disaster recovery preparedness.

Financial and Resource Management

• Manage operational budgets and vendor relationships.
• Optimize resource utilization and staffing.
• Ensure delivery commitments are met within budget constraints.

Stakeholder and Client Management

• Act as the primary point of contact for operational and technical issues.
• Communicate service health, risks, and improvement initiatives to leadership.
• Build strong relationships with clients, vendors, and internal teams.

Success Measures

A successful Technical Delivery Manager is typically evaluated on:

• Service availability and reliability
• SLA achievement
• Incident and problem resolution effectiveness
• Customer satisfaction
• Security and compliance adherence
• Cost optimization
• Team performance and operational maturity

Preferences: 

• Experience managing IT operations in a managed services, healthcare, insurance, or BPO environment.
• Working knowledge of ITIL practices, including incident, problem, change, request, and service level management.
• Experience leading cross-functional infrastructure teams across cloud, network, security, database, storage, and end-user support.
• Familiarity with 24x7 production support models, operational readiness, and major incident management.
• Ability to translate technical issues into clear business impact statements for clients and leadership.
• Experience with service reporting, SLA tracking, operational dashboards, and executive service reviews.
• Knowledge of risk management, vulnerability remediation, audit readiness, and compliance-driven operations.
• Experience supporting business continuity, disaster recovery, and resiliency planning.
• Vendor management experience, including tracking deliverables, escalations, and service performance.
• Strong client-facing communication skills with the ability to manage expectations and drive issue resolution.
• Exposure to automation, process improvement, cloud transformation, and operational efficiency initiatives.
• ITIL Foundation, PMP, Agile, cloud, security, or infrastructure-related certifications are preferred.

Basic Qualifications:

• 10+ years in an IT Delivery role
• Hands-on infrastructure services experience is mandatory.

Required schedule availability for this position is Monday-Friday (08:00am to 05:00pm CST).  This role requires support for a 24x7 operational environment to ensure continuous information availability, timely incident response, and uninterrupted service delivery in alignment with client business requirements.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $116,175  - $193,625. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.