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Incident Problem Manager Jobs in Boston, MA (NOW HIRING)

Horizontal Talent

Data Engineer

Boston, MA

$124K - $149K/yr

Handle incident investigations, service requests, problem management, operational changes, and release readiness activities. * Lead troubleshooting efforts and root-cause analysis within the agreed ...

Gratiture Solutions

Be Seen First

Data Engineer

Boston, MA · On-site

$150K - $160K/yr

Support incident investigation, service requests, problem management, operational changes, and release readiness. Lead complex troubleshooting and root-cause analysis within the agreed support ...

Gratiture Solutions

Be Seen First

Data Engineer

Boston, MA · On-site

$150K - $160K/yr

Support incident investigation, service requests, problem management, operational changes, and release readiness. Lead complex troubleshooting and root-cause analysis within the agreed support ...

SMART TECH SKILLS LLC

O&M Analyst

Boston, MA · On-site

Incident & Problem Management * Release & Patch Management * SQL Reporting & Data Analysis * Jira & ServiceNow * AWS * Dynatrace * QuickSight * Linux Scripting * Risk & Issue Management * Vendor ...

Moderna, Inc.

Network Engineer

Norwood, MA · On-site

  • PTO

Incident, Problem & Change Management * Participate in incident response activities for network outages, degraded service, and critical business-impacting events. * Coordinate with cross-functional ...

Moderna Therapeutics

Network Engineer

Norwood, MA

  • PTO

Incident, Problem & Change Management * Participate in incident response activities for network outages, degraded service, and critical business-impacting events. * Coordinate with cross-functional ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Boston, MA

Incident Problem Manager information

See Boston, MA salary details

$39.7K

$177.5K

$210.2K

How much do incident problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for incident problem manager in Boston, MA is $177,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,100.00 and $209,700.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Boston, MA?

For Incident Problem Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Boston, MA look for?

The top searched job categories for Incident Problem Manager jobs in Boston, MA are:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, 4% Temporary, and 7% Contract. Highlights an 91% In-person, 4% Hybrid, and 5% Remote job distribution, with an average salary of $177,522 per year, or $85.3 per hour.

Director, IT Product Management - ESG, Public and Private Markets

Jobtailor

Boston, MA • On-site

$140 - $210/hr

Other

Re-posted 4 days ago

Job description

Responsibilities
  • Own product delivery across ESG applications (ESG data sourcing, calculation engine/scoring and reporting)
  • Lead and develop a high-performing team of engineers, analysts, and QA across agile squads; set goals, coach, and drive accountability
  • Partner with ESG, Product, Client Service, Operations, and Compliance to shape roadmaps, prioritize backlogs, and translate business needs into actionable epics and user stories
  • Deliver strategic initiatives and platform modernization: scalability, performance, security, and data quality improvements
  • Oversee KLO, incident management, and SRE practices (SLAs/SLOs, reliability, change management) to ensure production stability
  • Establish delivery rigor: OKRs, KPIs, release cadences, dependency management, and cross-team governance
  • Drive the book of work for ESG capabilities, data integration, and workflow automation
  • Advance AI-enabled solutions (intelligent ESG reporting, insights/recommendations) with responsible AI governance
  • Manage vendor/partner relationships and contracts (ESG tools and market data), ensuring value realization and roadmap alignment
  • Align data strategy with enterprise architecture: master data, metadata, lineage, and quality controls across ESG data
  • Champion security, privacy, and regulatory compliance (data protection, client communications standards) in design and delivery
  • Own budgets, forecasts, and resource planning; optimize capacity across strategic work, enhancements, and KLO
  • Communicate status and risk transparently to senior leadership; drive mitigation plans and decision escalations
Requirements
  • 10+ years in product delivery/program management or technology leadership in financial services
  • Proven leadership managing cross-functional engineering/analysis teams delivering complex, data-rich products at scale
  • Demonstrated success with agile delivery (Scrum/Kanban), DevOps/SRE practices, and CI/CD
  • Experience delivering ESG and Investment Management platforms and solutions
  • Strong stakeholder management and executive communication
  • Solid understanding of data integration, APIs, and event-driven architectures
  • Track record of operational excellence: SLAs, incident/problem management, change/release management
  • AI/ML product delivery experience: NLP for content/search, personalization, predictive analytics (preferred)
  • Familiarity with cloud platforms (AWS/Azure/GCP), containerization, and modern data stacks (preferred)
Hard Skills
  • product delivery
  • program management
  • agile delivery
  • DevOps
  • SRE practices
  • CI/CD
  • data integration
  • APIs
  • event-driven architectures
  • AI/ML product delivery
Soft Skills
  • leadership
  • stakeholder management
  • executive communication
  • coaching
  • accountability
  • transparency
  • risk management<\/li>
  • goal setting
  • cross-team governance
  • vendor management
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