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Incident Problem Manager Jobs in Boston, MA (NOW HIRING)

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Administer and support ITSM tools like ManageEngine and/or ServiceChannel Manage incident, problem, and change management processes Monitor ticket queues and ensure timely resolution of issues ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Administer and support ITSM tools like ManageEngine and/or ServiceChannel Manage incident, problem, and change management processes Monitor ticket queues and ensure timely resolution of issues ...

ClifyX

Network Lead

Framingham, MA · On-site

$105K - $144K/yr

Monitor service health dashboards and proactively address risks. 2. Incident, Problem & Major Incident Management Act as primary escalation point for critical (P1/P2) incidents. Lead Major Incident ...

Scadea

Application Support Manager

Boston, MA · On-site

Strong knowledge of incident, problem, change, knowledge, and service-level management. * Experience with major incidents, governance, performance reporting, and continuous improvement. * Strong ...

Moderna Therapeutics

Network Engineer

Norwood, MA · On-site

Incident, Problem & Change Management * Participate in incident response activities for network outages, degraded service, and critical business-impacting events. * Coordinate with cross-functional ...

Moderna, Inc.

Network Engineer

Norwood, MA · On-site

Incident, Problem & Change Management * Participate in incident response activities for network outages, degraded service, and critical business-impacting events. * Coordinate with cross-functional ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Boston, MA

Incident Problem Manager information

See Boston, MA salary details

$39.7K

$177.5K

$210.2K

How much do incident problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for incident problem manager in Boston, MA is $177,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,100.00 and $209,700.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Boston, MA?

For Incident Problem Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Boston, MA look for?

The top searched job categories for Incident Problem Manager jobs in Boston, MA are:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, 4% Temporary, and 7% Contract. Highlights an 91% In-person, 4% Hybrid, and 5% Remote job distribution, with an average salary of $177,522 per year, or $85.3 per hour.

ITSM Consultant

Sidram Technologies

Boston, MA • On-site

Contractor

Re-posted 15 days ago

Job description

Job Title: ITSM Consultant

Location: Boston, MA - Onsite

Job Description:

We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.

Key Responsibilities:

Administer and support ITSM tools like ManageEngine and/or ServiceChannel

Manage incident, problem, and change management processes

Monitor ticket queues and ensure timely resolution of issues

Configure workflows, SLAs, and automation within the ITSM platform

Collaborate with IT teams and business users for service improvements

Generate reports and maintain documentation for IT operations

Required Skills:

Experience with ManageEngine and/or ServiceChannel ITSM tools

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Good troubleshooting and analytical skills

Excellent communication and stakeholder management abilities

Rachael

Email: rachael@sidramtech.com