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Incident Problem Manager Jobs in Boston, MA (NOW HIRING)

Prohires

W2 - Unix Administrator

Boston, MA · On-site

... incident, problem, and change management activities. · Maintain system documentation and operational procedures. · Coordinate with client teams and internal support teams to resolve issues. · ...

New

Pearson

Lead, Service Management

Boston, MA · On-site

$17.50 - $22.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Noblesoft Technologies

AV Support Technician

Waltham, MA · On-site

$23.25 - $31.75/hr

... and manage replacement of faulty parts under OEM support. · Participate and support SWAT team activities in response to Incident/problem resolution. · Timely conversion of Incidents to WO's · ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Boston, MA

Incident Problem Manager information

See Boston, MA salary details

$39.7K

$177.5K

$210.2K

How much do incident problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for incident problem manager in Boston, MA is $177,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,100.00 and $209,700.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Boston, MA?

For Incident Problem Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Boston, MA look for?

The top searched job categories for Incident Problem Manager jobs in Boston, MA are:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, 4% Temporary, and 7% Contract. Highlights an 91% In-person, 4% Hybrid, and 5% Remote job distribution, with an average salary of $177,522 per year, or $85.3 per hour.

L2 Tech Support - Site Migrations

Staffingine LLC

Lynn, MA • On-site

Contractor

Re-posted 22 days ago

Job description

Job Title: L2 Tech Support - Site Migrations
Job Location: Lynn, MA
Job Type: Contract

Job Description:

  • Associates will be required to work out of the assigned location 100% in the office 5 days a week
  • US Citizens only, due to the nature of the business and the work involved.

             Job Description

  • 7+ years of experience in Desktop Management - Infrastructure Services (IS)
  • Provide break/fix support for desktops, laptops, and peripherals
  • Re-image devices and reinstall/configure applications as needed
  • Troubleshoot Windows OS, hardware, and enterprise applications
  • Coordinate with third-party vendors for escalations and hardware replacements
  • Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
  • Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
  • Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
  • PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
  • Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
  • Provide onsite and remote technical assistance to End Users.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
  • Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Good understanding of O365 and related support activities
  • Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
  • Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
  • Experience of working within SLAs and ITIL processes
  • Effective written and verbal communication skills
  • Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.