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Incident Problem Manager Jobs in Boston, MA (NOW HIRING)

Moderna Therapeutics

Network Engineer

Norwood, MA · On-site

$109.20 - $174.60/hr

Incident, Problem & Change Management: * Participate in incident response activities for network outages, degraded service, and critical business‑impacting events. * Coordinate with ...

Cognizant

Java Application Support Lead

Boston, MA · On-site

$75 - $138/hr

Drive incident, problem, change, and release management processes, including root cause analysis and implementation of preventive measures. * Analyze business requirements and deliver minor ...

New

Cognizant

Java AMS Onsite Lead

Boston, MA · On-site

$75 - $138/hr

Drive incident, problem, change, and release management processes, including root cause analysis and implementation of preventive measures. * Analyze business requirements and deliver minor ...

New

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Boston, MA

Incident Problem Manager information

See Boston, MA salary details

$39.7K

$177.5K

$210.2K

How much do incident problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for incident problem manager in Boston, MA is $177,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,100.00 and $209,700.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Boston, MA?

For Incident Problem Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Boston, MA look for?

The top searched job categories for Incident Problem Manager jobs in Boston, MA are:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, 4% Temporary, and 7% Contract. Highlights an 91% In-person, 4% Hybrid, and 5% Remote job distribution, with an average salary of $177,522 per year, or $85.3 per hour.

AVaaS Delivery Manager (Audio Visual as a Service)

Acess Global

Boston, MA • On-site

Contractor

Re-posted 17 days ago

Job description

Job Title: AVaaS Delivery Manager (Audio Visual as a Service)

Experience: 10+ Years
Employment Type: Contract
Location: Boston, MA

Job Summary

We are seeking an experienced AVaaS Delivery Manager to lead the end-to-end delivery of enterprise Audio Visual as a Service (AVaaS) solutions across global locations. The ideal candidate will be responsible for managing service transitions, operational excellence, governance, vendor management, and ensuring high-quality AV support for enterprise environments, including executive and VIP facilities.

The role requires strong leadership, stakeholder management, managed services expertise, and experience delivering AV solutions in large-scale enterprise environments.

Key Responsibilities

  • Lead end-to-end AVaaS service delivery from solution design, transition, deployment, and steady-state operations.
  • Own service delivery performance and ensure adherence to SLAs, KPIs, and operational excellence.
  • Manage transition planning, implementation, risk mitigation, and knowledge transfer activities.
  • Coordinate with multiple vendors, OEMs, and internal technology teams to ensure seamless service delivery.
  • Act as the primary point of contact for executive stakeholders, providing governance, reporting, and escalation management.
  • Monitor service quality and drive continuous service improvement initiatives.
  • Ensure compliance with enterprise AV standards, security policies, and governance requirements.
  • Manage financials, service reporting, budgeting, forecasting, and resource planning.
  • Oversee enterprise meeting rooms, collaboration platforms, executive boardrooms, event spaces, studios, and VIP support services.
  • Identify operational risks and implement proactive mitigation strategies.
  • Drive process improvements, automation initiatives, and operational efficiencies.
  • Lead global service reviews and governance meetings with customers and vendors.

Required Skills

  • Enterprise AV Managed Services (AVaaS)
  • Global Service Delivery Management
  • Transition & Transformation Management
  • SLA & KPI Management
  • Vendor & OEM Management
  • IT Service Management (ITSM)
  • Risk & Issue Management
  • Governance & Compliance
  • Financial & Budget Management
  • Executive Stakeholder Management
  • Service Operations
  • Incident, Problem & Change Management
  • Resource Planning
  • Service Reporting & Dashboards
  • Cross-functional Team Leadership