Coordinate cross-functional incident, problem, and change management. * Ensure compliance with IT and security standards. Minimum Requirements * Bachelor's degree in computer science, information ...
Coordinate cross-functional incident, problem, and change management. * Ensure compliance with IT and security standards. Minimum Requirements * Bachelor's degree in computer science, information ...
... Lead incident response, Root Cause Analysis (RCA), and Problem Management activities. • Design and implement automation and self-healing workflows with appropriate guardrails, approvals, and ...
... Lead incident response, Root Cause Analysis (RCA), and Problem Management activities. • Design and implement automation and self-healing workflows with appropriate guardrails, approvals, and ...
NOC Manager
$86K - $116K/yr
Incident & Problem Management Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. Ensure timely communication of service outages and operational ...
NOC Manager
$86K - $116K/yr
Incident & Problem Management Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. Ensure timely communication of service outages and operational ...
NOC Manager
Ashburn, VA · On-site
$86K - $116K/yr
Incident & Problem Management • Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. • Ensure timely communication of service outages and ...
NOC Manager
Ashburn, VA · On-site
$86K - $116K/yr
Incident & Problem Management • Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. • Ensure timely communication of service outages and ...
The work is currently focused under the ITIL precept as incident, problem, or event management and to a lesser degree capacity and computing performance. The candidate will support GSMO Tracking ...
Quick apply
The work is currently focused under the ITIL precept as incident, problem, or event management and to a lesser degree capacity and computing performance. The candidate will support GSMO Tracking ...
We value creative problem-solving , open communication , and empowering our employees to make ... Description We have an immediate need for an Incident Manager to provide support for onsite ...
We value creative problem-solving , open communication , and empowering our employees to make ... Description We have an immediate need for an Incident Manager to provide support for onsite ...
Key Responsibilities • Lead daily operations of the enterprise service desk and end-user support teams. • Oversee incident, problem, and request management processes to meet SLA targets. • ...
Key Responsibilities • Lead daily operations of the enterprise service desk and end-user support teams. • Oversee incident, problem, and request management processes to meet SLA targets. • ...
Business Analyst (Mainframe & ITSM)
Mclean, VA · On-site
$130K - $160K/yr
... Incident Management • Problem Management • Change Management • Service Request Management • Root Cause Analysis • SLA Tracking • ITIL Framework Tools • ServiceNow / Remedy • Jira • ...
Business Analyst (Mainframe & ITSM)
Mclean, VA · On-site
$130K - $160K/yr
... Incident Management • Problem Management • Change Management • Service Request Management • Root Cause Analysis • SLA Tracking • ITIL Framework Tools • ServiceNow / Remedy • Jira • ...
... Incident/Problem Management, Asset Management, CMDB, Knowledge Management Experience integrating ServiceNow with third-party tools Understanding of Web technologies like HTML, XML, JavaScript Skill ...
... Incident/Problem Management, Asset Management, CMDB, Knowledge Management Experience integrating ServiceNow with third-party tools Understanding of Web technologies like HTML, XML, JavaScript Skill ...
NOC Lead with Security Clearance
Washington, DC · On-site
$170K - $190K/yr
Knowledge of ITSM Incident, Problem, Change, and Knowledge Management processes. * AWS, Azure, or Google Cloud experience preferred. * Active Top Secret or Q clearance. * Ability and Willingness to ...
NOC Lead with Security Clearance
Washington, DC · On-site
$170K - $190K/yr
Knowledge of ITSM Incident, Problem, Change, and Knowledge Management processes. * AWS, Azure, or Google Cloud experience preferred. * Active Top Secret or Q clearance. * Ability and Willingness to ...
... Incident/Problem Management, Asset Management, CMDB, Knowledge Management Experience integrating ServiceNow with third-party tools Understanding of Web technologies like HTML, XML, JavaScript Skill ...
... Incident/Problem Management, Asset Management, CMDB, Knowledge Management Experience integrating ServiceNow with third-party tools Understanding of Web technologies like HTML, XML, JavaScript Skill ...
Monitor, triage, and investigate escalated security alerts and cases from internal tools, managed ... Strong problem-solving and analytical skills, including the ability to work through ambiguous or ...
Monitor, triage, and investigate escalated security alerts and cases from internal tools, managed ... Strong problem-solving and analytical skills, including the ability to work through ambiguous or ...
... and problem-solving abilities. Education • Bachelor's degree in Incident Management, Operations Management, Cybersecurity, or a related discipline. OR • High School Diploma with 7-9 years of ...
... and problem-solving abilities. Education • Bachelor's degree in Incident Management, Operations Management, Cybersecurity, or a related discipline. OR • High School Diploma with 7-9 years of ...
ServiceNow Administrator
VA · On-site +1
... incident and problem management workflows. - Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid ...
ServiceNow Administrator
VA · On-site +1
... incident and problem management workflows. - Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid ...
Participate in a 24x7 on-call rotation and support incident, problem, and change management activities. * Maintain technical documentation, runbooks, network diagrams, and operational procedures.
Participate in a 24x7 on-call rotation and support incident, problem, and change management activities. * Maintain technical documentation, runbooks, network diagrams, and operational procedures.
Lead Incident Responder
Washington, DC · On-site
$117K - $160K/yr
If you are a problem-solving people-person, apply today! Location: Washington, DC Position Overview: We are seeking a highly skilled Lead Incident Responder to manage and maintain critical security ...
Lead Incident Responder
Washington, DC · On-site
$117K - $160K/yr
If you are a problem-solving people-person, apply today! Location: Washington, DC Position Overview: We are seeking a highly skilled Lead Incident Responder to manage and maintain critical security ...
Lead Incident Responder
Washington, DC · On-site
$117K - $160K/yr
If you are a problem-solving people-person, apply today!Location: Washington, DCPosition Overview: We are seeking a highly skilled Lead Incident Responder to manage and maintain critical security ...
Quick apply
Lead Incident Responder
Washington, DC · On-site
$117K - $160K/yr
If you are a problem-solving people-person, apply today!Location: Washington, DCPosition Overview: We are seeking a highly skilled Lead Incident Responder to manage and maintain critical security ...
Lead Incident Responder
Washington, DC · On-site
If you are a problem-solving people-person, apply today! Location: Washington, DC Position Overview: We are seeking a highly skilled Lead Incident Responder to manage and maintain critical security ...
Lead Incident Responder
Washington, DC · On-site
If you are a problem-solving people-person, apply today! Location: Washington, DC Position Overview: We are seeking a highly skilled Lead Incident Responder to manage and maintain critical security ...
Incident & Problem Management • Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. • Ensure timely communication of service outages and ...
Incident & Problem Management • Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents. • Ensure timely communication of service outages and ...
ServiceNow Developers
Laurel, MD · Remote
$60 - $65/hr
Configure and customize ServiceNow for incident, problem, request, change, and asset management workflows. * Develop new functionality for SPM and CSM modules (epics, demands, portfolios, customer ...
Quick apply
ServiceNow Developers
Laurel, MD · Remote
$60 - $65/hr
Configure and customize ServiceNow for incident, problem, request, change, and asset management workflows. * Develop new functionality for SPM and CSM modules (epics, demands, portfolios, customer ...
Incident Problem Manager information
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What are popular job titles related to Incident Problem Manager jobs in Washington?
For Incident Problem Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Washington look for?
The top searched job categories for Incident Problem Manager jobs in Washington are:
What cities in Washington are hiring for Incident Problem Manager jobs?
Cities in Washington with the most Incident Problem Manager job openings:
Full-time
Re-posted 16 days ago
Job description
Location: Alexandria, VA
Clearance: Top Secret with SCI Eligibility (TS/SCI)
Overview
The Infrastructure Operations Manager directs IT infrastructure operations, balancing on-premises systems with cloud solutions. This role ensures service continuity, optimization, and compliance across enterprise systems.
Responsibilities
Minimum Requirements
Tools & Platforms
VMware vSphere, Hyper-V, Azure/AWS/GCP management, Splunk, SolarWinds, Nagios, Backup/DR (Veeam, Commvault, Rubrik), Terraform, Ansible.
Core Competencies
Systems integration, service continuity/DR/COOP, cross-functional leadership, operational excellence, compliance awareness.
Clearance: Top Secret with SCI Eligibility (TS/SCI)
Overview
The Infrastructure Operations Manager directs IT infrastructure operations, balancing on-premises systems with cloud solutions. This role ensures service continuity, optimization, and compliance across enterprise systems.
Responsibilities
- Oversee operations of on-premises and cloud infrastructure.
- Implement proactive monitoring and cloud migration strategies.
- Manage Disaster Recovery and Continuity of Operations.
- Coordinate cross-functional incident, problem, and change management.
- Ensure compliance with IT and security standards.
Minimum Requirements
- Bachelor's degree in computer science, information systems, information technology, or business.
- 10+ years IT experience.
- 5+ years technical/process proficiency across IT disciplines.
- 5+ years managing on-premises and cloud infrastructure.
- Certification: IAT Level II.
- Active TS/SCI clearance.
Tools & Platforms
VMware vSphere, Hyper-V, Azure/AWS/GCP management, Splunk, SolarWinds, Nagios, Backup/DR (Veeam, Commvault, Rubrik), Terraform, Ansible.
Core Competencies
Systems integration, service continuity/DR/COOP, cross-functional leadership, operational excellence, compliance awareness.