Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection ...
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
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Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Incident Support Manager
Ashburn, VA · On-site
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Incident Support Manager
Ashburn, VA · On-site
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Incident Support Manager
Ashburn, VA · On-site
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Incident Support Manager
Ashburn, VA · On-site
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Critical Incident Command (CIC) Shift Lead
VA · On-site +1
Preferred Skills and Qualifications: - Experience supporting federal government environments. - Familiarity with ITIL-based incident, problem, and change management processes. - Experience working in ...
Critical Incident Command (CIC) Shift Lead
VA · On-site +1
Preferred Skills and Qualifications: - Experience supporting federal government environments. - Familiarity with ITIL-based incident, problem, and change management processes. - Experience working in ...
Genesys Developer
Washington, DC · On-site
ITIL Foundation (or equivalent) and experience working within formal change/incident/problem management processes.
Genesys Developer
Washington, DC · On-site
ITIL Foundation (or equivalent) and experience working within formal change/incident/problem management processes.
SRE ENGINEER/ MANAGER
Reston, VA · On-site
$59.25 - $78.75/hr
... incident/problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams ...
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SRE ENGINEER/ MANAGER
Reston, VA · On-site
$59.25 - $78.75/hr
... incident/problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams ...
As the Problem Management Lead, you will serve as a key analytical leader responsible for ... Analyze incident trend data and produce statistics to proactively identify potential interruptions ...
As the Problem Management Lead, you will serve as a key analytical leader responsible for ... Analyze incident trend data and produce statistics to proactively identify potential interruptions ...
As the Problem Management Lead, you will serve as a key analytical leader responsible for ... Analyze incident trend data and produce statistics to proactivelyidentifypotential interruptions to ...
As the Problem Management Lead, you will serve as a key analytical leader responsible for ... Analyze incident trend data and produce statistics to proactivelyidentifypotential interruptions to ...
The Systems Administrator Lead coordinates ITILaligned incident, problem, and change management processes, leads planning and execution of upgrades and patch cycles, and mentors junior administrators ...
The Systems Administrator Lead coordinates ITILaligned incident, problem, and change management processes, leads planning and execution of upgrades and patch cycles, and mentors junior administrators ...
The Systems Administrator Lead coordinates ITILaligned incident, problem, and change management processes, leads planning and execution of upgrades and patch cycles, and mentors junior administrators ...
The Systems Administrator Lead coordinates ITILaligned incident, problem, and change management processes, leads planning and execution of upgrades and patch cycles, and mentors junior administrators ...
SOC Technician (Shift 1 Lead) - Senior
Fairfax, VA · On-site
$99K - $128K/yr
Ability to coordinate effectively with incident response, problem management, and change management stakeholders during event escalation.
SOC Technician (Shift 1 Lead) - Senior
Fairfax, VA · On-site
$99K - $128K/yr
Ability to coordinate effectively with incident response, problem management, and change management stakeholders during event escalation.
INCIDENT MANAGEMENT ENGINEER
Reston, VA · On-site
INCIDENT MANAGEMENT ENGINEER Location: Reston, VA of Plano,TX Duration: 12+ Months Visa: USC, GC ... Proven methodical approach to problem identification, monitoring, problem solving and resolution.
Quick apply
INCIDENT MANAGEMENT ENGINEER
Reston, VA · On-site
INCIDENT MANAGEMENT ENGINEER Location: Reston, VA of Plano,TX Duration: 12+ Months Visa: USC, GC ... Proven methodical approach to problem identification, monitoring, problem solving and resolution.
Ability to coordinate effectively with incident response, problem management, and change management stakeholders during event escalation. Desired Skills Desired Qualifications Security Clearance:
Ability to coordinate effectively with incident response, problem management, and change management stakeholders during event escalation. Desired Skills Desired Qualifications Security Clearance:
SOC Manager - Senior
Fairfax, VA · On-site
$110K - $148K/yr
Oversee incident escalation workflows into Tier 2 incident, problem, and change processes, ensuring effective coordination with CIRT, incident management, and problem management functions.
SOC Manager - Senior
Fairfax, VA · On-site
$110K - $148K/yr
Oversee incident escalation workflows into Tier 2 incident, problem, and change processes, ensuring effective coordination with CIRT, incident management, and problem management functions.
Incident & Problem Management * Lead major incident response and service restoration efforts. * Prioritize and coordinate troubleshooting activities to ensure timely resolution. * Ensure incidents ...
Incident & Problem Management * Lead major incident response and service restoration efforts. * Prioritize and coordinate troubleshooting activities to ensure timely resolution. * Ensure incidents ...
Onsite - Service Desk Manager
$40 - $60/hr
Practical experience with ITIL 4 Framework , especially Service Operation and Incident/Problem Management. * ITIL 4 Foundation certification required. * Experience using ITSM platforms such as ...
Quick apply
Onsite - Service Desk Manager
$40 - $60/hr
Practical experience with ITIL 4 Framework , especially Service Operation and Incident/Problem Management. * ITIL 4 Foundation certification required. * Experience using ITSM platforms such as ...
Incident Problem Manager information
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Washington? For Incident Problem Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Washington look for? The top searched job categories for Incident Problem Manager jobs in Washington are:
What cities in Washington are hiring for Incident Problem Manager jobs? Cities in Washington with the most Incident Problem Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Humana rating
7.9
Based on 260 frontline employees who took The Breakroom Quiz
155th of 277 rated insurance
Job description
Become a part of our caring community
The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents.
This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact.
Use your skills to make an impact
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.
The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents.
This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact.
Key ResponsibilitiesEvent Correlation & Observability Engineering
- Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace
- Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events
- Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise
- Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies
- Develop and maintain operational and executive dashboards in Splunk and other reporting tools
- Translate technical telemetry into clear, business-aligned insights, highlighting service health, degradation, and emerging risks
- Partner with command center, TOC, and incident teams to ensure dashboards support real-time decision making and escalation
- Leverage correlated event data and observability insights to trigger proactive incident identification prior to user-reported impact
- Apply criticality tiering and CMDB data to assess business impact and drive proper prioritization and escalation paths
- Partner with ServiceNow stakeholders to improve workflows, reporting, and automation capabilities
- Leverage CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context
- Utilize service ownership, business criticality, and operational hours data to inform prioritization decisions
- Partner with CMDB and service mapping teams to improve data quality and completeness
- Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement
- Partner with Problem Management to eliminate recurring issues through structural fixes
- Drive improvements in monitoring coverage, alert quality, and detection speed
- Contribute to a shift toward predictive, AIOps-driven operations
Use your skills to make an impact
Required Qualifications
- 3-5+ years of experience in Incident, Event, or Problem Management
- Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms
- Experience building dashboards, reports, and analytics to support operational decision-making
- Experience with ServiceNow ITSM, including incident lifecycle management and reporting
- Strong analytical skills with the ability to correlate data across multiple systems and platforms
- Experience working with event correlation, alerting strategies, or AIOps concepts
- Ability to assess business impact using priority models, criticality tiers, and service context
- Strong communication skills with the ability to translate technical findings into actionable insights
Preferred Qualifications
- Experience with CMDB, service mapping, or application dependency mapping
- Exposure to enterprise monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring)
- Experience supporting command center, TOC, or major incident management environments
- Knowledge of ITIL frameworks and service management best practices
- Experience with automation or scripting (Python, PowerShell, or similar)
- Bachelor's Degree in Business, Computer Science, or a related field or equal experience
- ITIL v5 certification
- Previous experience in the health care industry
Additional Information:
Limited Geography Remote - This is a remote position but located within a specific geography.
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
About Humana
Sourced by ZipRecruiter
Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Louisville, KY, US
Year founded
1961