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Incident Problem Manager Jobs in Utah (NOW HIRING)

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

The Major Incident Manager is responsible for managing high-impact IT incidents from initiation ... Strong understanding of incident, problem, and change management processes * Good understanding of ...

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

The Major Incident Manager is responsible for managing high-impact IT incidents from initiation ... Strong understanding of incident, problem, and change management processes * Good understanding of ...

MAXIMUS

ServiceNow Administrator

Salt Lake City, UT · On-site

$80K/yr

Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows. * Provide technical leadership ...

CallTower, Inc.

Systems Administrator II

South Jordan, UT · On-site

$93K - $106K/yr

... incident/problem management, documentation) Strong verbal and written communication skills Very strong and proven capability to take ownership of assigned systems This pay range is a good-faith ...

CallTower, Inc.

Systems Administrator II

South Jordan, UT · On-site

$93K - $106K/yr

... incident/problem management, documentation) Strong verbal and written communication skills Very strong and proven capability to take ownership of assigned systems This pay range is a good-faith ...

Navitas Semiconductor

$132K - $133K/yr

Strong working knowledge of ITIL framework, SLA management, and incident/problem management processes. Preferred * 10+ years of experience in a global semiconductor, technology, or high-tech ...

Hexcel Corporation

GovCloud Engineer

Salt Lake City, UT · On-site

... incident, problem, and change management • Relevant certifications preferred (e.g., Azure Solutions Architect Expert, CISSP, CISM, Security+, ITIL) Eligible candidates must be a: U.S. citizen, U.S ...

Aptive Environmental

Senior Systems Engineer

Provo, UT · On-site

$120K/yr

... management (IPAM), and change logs ServiceNow Development & Administration * Configure and customize ServiceNow modules including Incident, Problem, Change, Service Catalog, and ITSM workflows

Aptive Environmental

Senior Systems Engineer

Provo, UT · On-site

$120K/yr

... management (IPAM), and change logs ServiceNow Development & Administration * Configure and customize ServiceNow modules including Incident, Problem, Change, Service Catalog, and ITSM workflows

Aptive Environmental

Senior Systems Engineer

Provo, UT · On-site

$120K/yr

... management (IPAM), and change logs ServiceNow Development & Administration * Configure and customize ServiceNow modules including Incident, Problem, Change, Service Catalog, and ITSM workflows

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Utah? For Incident Problem Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Utah look for? The top searched job categories for Incident Problem Manager jobs in Utah are:
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Incident Problem Manager jobs near you
Major Incident Management Analyst

Major Incident Management Analyst

Conduent, Inc.

Sandy, UT • On-site

$54K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

37th of 72 rated call and contact centers

Job description


Job Title: Major Incident Management - Analyst
Reports To: Major Incident Management Supervisor
Department: IT Operations
Shift-1:00 PM -9:30 PM MT
Job Summary
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations. The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
Key Responsibilities
1. Incident Coordination
  • Lead the response to major incidents, ensuring timely resolution
  • Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
  • Drive incident to facilitate issue resolution by leading technical troubleshooting using historical evidence and documentation
  • Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
  • Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
2. Communication
  • Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
  • Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
  • Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
3. Documentation
  • Providing accurate and detailed documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
  • Produce post-incident reports that facilitate Root Cause Analysis (RCA).
  • Ensure accurate, reliable and actionable documentation is created on every interaction
4. Process Improvement
  • Identify trends and recurring issues and report to leadership
  • Propose and implement improvements to the Major Incident process

5. Compliance & Governance
  • Ensure adherence to SLAs and internal governance policies.
Qualifications
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
  • 2+ years of experience in IT operations, service management or technical support
  • Strong understanding of incident management and ITIL practices.

Required Skills
  • Strong understanding of incident, problem, and change management processes
  • Good understanding of enterprise technologies in a multi-tiered environment
  • Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
  • Effective communicator at all organizational levels
  • Excellent communication, coordination, and problem-solving skills. Strong analytical skills and attention to detail.
  • Familiarity with major incident escalation protocols and technical troubleshooting

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $54,863 - $70,000.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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