Incident management * Problem management * Driving Support efficiencies - doing FFAs, fixes, change management etc * Automation- using scripting/tool development. * At least Y years of experience in ...
Incident management * Problem management * Driving Support efficiencies - doing FFAs, fixes, change management etc * Automation- using scripting/tool development. * At least Y years of experience in ...
... incident management, problem management and user escalations/tickets via ServiceNow - You will troubleshoot issues across the entire stack: hardware, software, application, and network. - Manage ...
... incident management, problem management and user escalations/tickets via ServiceNow - You will troubleshoot issues across the entire stack: hardware, software, application, and network. - Manage ...
Participate in security and application troubleshooting and incident problem resolutions with other ... Knowledge and experience with Identity Management technologies like SSO, SCIM, OAuth, SAML ...
Participate in security and application troubleshooting and incident problem resolutions with other ... Knowledge and experience with Identity Management technologies like SSO, SCIM, OAuth, SAML ...
What does a Sr. Manager of IT Security Operations do at Swire Coca - Cola? Swire Coca-Cola is ... incident response methodologies and frameworks * Strong analytical and problem-solving skills
What does a Sr. Manager of IT Security Operations do at Swire Coca - Cola? Swire Coca-Cola is ... incident response methodologies and frameworks * Strong analytical and problem-solving skills
What does a Sr. Manager of IT Security Operations do at Swire Coca - Cola? Swire Coca-Cola is ... incident response methodologies and frameworks * Strong analytical and problem-solving skills
What does a Sr. Manager of IT Security Operations do at Swire Coca - Cola? Swire Coca-Cola is ... incident response methodologies and frameworks * Strong analytical and problem-solving skills
What does a Sr. Manager of IT Security Operations do at Swire Coca - Cola? Swire Coca-Cola is ... incident response methodologies and frameworks * Strong analytical and problem-solving skills
What does a Sr. Manager of IT Security Operations do at Swire Coca - Cola? Swire Coca-Cola is ... incident response methodologies and frameworks * Strong analytical and problem-solving skills
IT Security Operations Manager
Draper, UT · On-site
$120K - $150K/yr
A Sr. Manager of IT Security Operations is responsible for leading and advancing an organization ... of incident response frameworks and methodologies * Strong analytical and problem-solving ...
Quick apply
IT Security Operations Manager
Draper, UT · On-site
$120K - $150K/yr
A Sr. Manager of IT Security Operations is responsible for leading and advancing an organization ... of incident response frameworks and methodologies * Strong analytical and problem-solving ...
They are seeking a Sr. Manager of IT Security Operations to lead and enhance their security ... of incident response methodologies and frameworks • Strong analytical and problem-solving skills ...
They are seeking a Sr. Manager of IT Security Operations to lead and enhance their security ... of incident response methodologies and frameworks • Strong analytical and problem-solving skills ...
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives ...
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives ...
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives ...
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives ...
Execute Incident Management, Problem Management, and Change Management activities in line with GxP requirements and ITIL best practices. Perform platform administration including user access ...
Execute Incident Management, Problem Management, and Change Management activities in line with GxP requirements and ITIL best practices. Perform platform administration including user access ...
... Incident and Problem Management. * 2+ years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2+ years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2+ years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2+ years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2+ years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2+ years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2 years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2 years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2 years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
... Incident and Problem Management. * 2 years' utilizing ITSM tools, such as ServiceNow. Plus: * ITIL v4 certification * Experience utilizing ServiceNow * Experience with Release and Change management ...
Ensure all applicable business recovery plans and cyber-security incident response plans are ... Effective analytical, problem-solving, and decision-making skills. * Project management skills ...
Ensure all applicable business recovery plans and cyber-security incident response plans are ... Effective analytical, problem-solving, and decision-making skills. * Project management skills ...
Ensure all applicable business recovery plans and cyber-security incident response plans are ... Effective analytical, problem-solving, and decision-making skills. * Project management skills ...
Ensure all applicable business recovery plans and cyber-security incident response plans are ... Effective analytical, problem-solving, and decision-making skills. * Project management skills ...
Ensure all applicable business recovery plans and cyber-security incident response plans are ... Effective analytical, problem-solving, and decision-making skills. * Project management skills ...
Ensure all applicable business recovery plans and cyber-security incident response plans are ... Effective analytical, problem-solving, and decision-making skills. * Project management skills ...
Insurance & Risk Manager
Lindon, UT · On-site
$60K - $80K/yr
Coordinate workers' compensation claims from incident reporting through resolution * Manage ... Strong organizational, communication, and problem-solving skills * High attention to detail and ...
Insurance & Risk Manager
Lindon, UT · On-site
$60K - $80K/yr
Coordinate workers' compensation claims from incident reporting through resolution * Manage ... Strong organizational, communication, and problem-solving skills * High attention to detail and ...
Incident Problem Manager information
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Utah? For Incident Problem Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Utah look for? The top searched job categories for Incident Problem Manager jobs in Utah are:
What cities in Utah are hiring for Incident Problem Manager jobs? Cities in Utah with the most Incident Problem Manager job openings:
Job description
Company Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
- At least 5 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
- At least 4 years of experience in Unix, SQL, Java
- Production support-batch monitoring/issue resolution
- User support Handling
- Incident management
- Problem management
- Driving Support efficiencies - doing FFAs, fixes, change management etc
- Automation- using scripting/tool development.
- At least Y years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
- At least X years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
- Analytical and Communication skills
- project and talent management
- Experience with project management
Qualifications
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7 years of experience with Information Technology.
Additional Information
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a FULL TIME job oppurtunity.
- Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, E3 Visa, TN VIsa can apply.
- No OPT-EAD & H1-B for this position.
Please do mention your Current US Visa Status while applying.
About Sonsoft
Sourced by ZipRecruiter
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007