ZipRecruiter

Log In

2

Incident Manager Remote Jobs (NOW HIRING)

ASM Research

Incident Response Coordinator, Senior

This role executes the incident response process as defined by enterprise ITSM governance and the Senior Incident Manager, integrates with cyber defenders when needed, and champions readiness and ...

Penn Interactive

Incident Commander

Promote opportunities for Continuous Service Improvements Manage and update Root Cause Analysis ... Opportunities for career progression and mentoring others. #LI-REMOTE

Tri-County Care

Incident Investigator

Spring Valley, NY · On-site +1

$54K - $60K/yr

Support the Director of Incident Management during non- business hours with Incident Management responsibilities as needed. * Maintain current trainings relative to the performance of incident ...

Tri-County Care

Incident Investigator

Spring Valley, NY · On-site +1

$54K - $60K/yr

Support the Director of Incident Management during non- business hours with Incident Management responsibilities as needed. * Maintain current trainings relative to the performance of incident ...

ASM Research

Problem Manager, Mid

The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to ... Analyze incident trends, recurring outage patterns, and monitoring data to proactively identify ...

Sky Zone LLC

Incident Investigation Analyst

The Incident Investigation Analyst is responsible for the end-to-end management of guest injury ... Ability to maintain a safe and productive remote work environment that supports the effective ...

Sky Zone LLC

Incident Investigation Analyst

Dallas, TX · On-site +1

The Incident Investigation Analyst is responsible for the end-to-end management of guest injury ... Ability to maintain a safe and productive remote work environment that supports the effective ...

previous pagenext page

Showing results 21-40

All JobsRemote JobsGovernment JobsEmergency Services JobsIncident Response Manager JobsIncident Manager Remote Jobs

Incident Manager Remote information

See salary details

$36.5K

$163.4K

$193.5K

How much do incident manager remote jobs pay per year?

As of Sep 14, 2026, the average yearly pay for incident manager remote in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does an incident manager do when working remotely?

An Incident Manager working remotely is responsible for overseeing the identification, assessment, and resolution of IT service disruptions or incidents. They coordinate response efforts among technical teams, communicate status updates to stakeholders, and ensure that issues are resolved promptly to minimize business impact. Remote Incident Managers use collaboration tools, incident management platforms, and clear communication practices to manage and document incidents effectively. Their role is crucial in maintaining service reliability and continuous improvement, even when working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as an incident manager remote?

To thrive as a remote Incident Manager, you need expertise in IT service management, incident response protocols, and a solid understanding of network and system operations, typically backed by a relevant degree or certifications such as ITIL. Familiarity with incident management tools like ServiceNow, Jira, or PagerDuty, and experience using communication platforms for coordination, is crucial. Strong problem-solving, leadership, and clear communication skills are vital for managing crises effectively and guiding remote teams. These competencies ensure rapid resolution of incidents, minimal business disruption, and effective collaboration across distributed teams.

What is the difference between Incident Manager Remote vs Incident Coordinator?

AspectIncident Manager RemoteIncident Coordinator
CredentialsTypically requires ITIL certification, relevant experience in incident managementOften requires basic IT or industry-specific certifications, entry-level experience
Work EnvironmentRemote, often in IT or technical support teamsUsually office-based or remote, supporting incident response teams
Industry UsageCommon in IT, cybersecurity, and technical support sectorsUsed across various industries including IT, healthcare, and manufacturing
Search & Comparison IntentPeople comparing incident management roles with similar responsibilitiesIndividuals exploring entry-level or support roles in incident response

The Incident Manager Remote focuses on overseeing and managing incident resolution processes remotely, often requiring certifications like ITIL. The Incident Coordinator typically supports incident response efforts, coordinating activities and communication. While both roles involve incident handling, the Incident Manager Remote has a broader scope and higher responsibility level, especially in remote settings.

What cities are hiring for Incident Manager Remote jobs?

Cities with the most Incident Manager Remote job openings:

What states have the most Incident Manager Remote jobs?

States with the most job openings for Incident Manager Remote jobs include:

What are popular job titles related to Incident Manager Remote jobs?

For Incident Manager Remote jobs, the most frequently searched job titles are:

Infographic showing various Incident Manager Remote job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Response Coordinator, Senior

Remote

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Full-time

Re-posted 10 hours ago

ASM Research rating

8.9

Company rating: 8.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact. The role facilitates disciplined war rooms, enforces cadence and runbooks, drives cross-team collaboration, and provides executive-ready communications during and after major events. This role executes the incident response process as defined by enterprise ITSM governance and the Senior Incident Manager, integrates with cyber defenders when needed, and champions readiness and continual improvement.
Key Responsibilities
  • War-Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
  • Process Execution & Standards: Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
  • Value-Stream Awareness: Engage dependencies (infra, app, identity, cloud, network) early based on service mapping; identify/remove bottlenecks delaying restoration (approvals, routing).
  • Communications: Produce leadership updates/executive briefings translating technical impact/risk/remediation into clear business language; maintain SSOT.
  • Cross-Practice Integration: Coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR where service impact/security intersects; support PIRs and trend analysis.
  • Readiness & Drills: Run tabletop exercises; review playbooks; audit on-call readiness; ensure consistent execution across shifts/teams.
  • Mentoring: Coach coordinators/junior IM staff on escalation protocols, communication discipline, and analysis techniques.
  • Evidence & Audit Trail: Ensure timelines, key decisions, and impact assessments are documented and stored to meet compliance and audit requirements.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
  • 8+ years of experience in incident management, incident response, or related IT roles, including leadership of major incidents in large, complex enterprise or federal IT environments.
  • Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications.
  • Demonstrated proficiency with incident management tools, IT service management platforms, and monitoring solutions used to manage major incidents and produce operational and executive reporting.
  • Excellent problem-solving, analytical, written, and verbal communication skills, with proven ability to brief senior leadership and translate technical risk into business terms.
  • Demonstrated ability to lead multiple concurrent complex incidents, make timely decisions with incomplete information, and drive consensus across diverse technical and business stakeholders.
  • Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.

Preferred Qualifications
  • Leadership experience in enterprise-scale or defense-related major incident management, including coordination with external partners or multi-agency stakeholders.
  • Advanced incident management or cybersecurity certifications (such as ITIL intermediate/advanced or incident-response-oriented credentials).
  • Experience designing or maturing enterprise incident response frameworks, including integration with cyber defense centers, problem management, and governance processes.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply