Incident Management
Atlanta, GA · On-site
Incident Management Location : Onsite/Hybrid - Atlanta, GA What are the top 3 skills required for ... Exposure to AI/automation in IT operations. - Identify automation opportunities. - Collaborate with ...
Incident Management
Atlanta, GA · On-site
Incident Management Location : Onsite/Hybrid - Atlanta, GA What are the top 3 skills required for ... Exposure to AI/automation in IT operations. - Identify automation opportunities. - Collaborate with ...
Principal Incident Manager
Iselin, NJ · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Iselin, NJ · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Iselin, NJ · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Iselin, NJ · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Johnston, RI · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Johnston, RI · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Boston, MA · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Boston, MA · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Johnston, RI · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Johnston, RI · On-site
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
$120K - $150K/yr
Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls. Hands on experience with ServiceNow or a ...
Principal Incident Manager
Johnston, RI · On-site
$120K/yr
Required Qualifications • 5 or more years of experience in IT Service Management, Incident Management, Technology Operations, or a related discipline. • Experience leading enterprise level ...
Principal Incident Manager
Johnston, RI · On-site
$120K/yr
Required Qualifications • 5 or more years of experience in IT Service Management, Incident Management, Technology Operations, or a related discipline. • Experience leading enterprise level ...
THE OPPORTUNITY FIS unlocks the technology that underpins the world's financial system. More than ... The Vice President of Global Incident Management leads our top-of-the-house incident management ...
THE OPPORTUNITY FIS unlocks the technology that underpins the world's financial system. More than ... The Vice President of Global Incident Management leads our top-of-the-house incident management ...
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to ... As the Director of Incident Management, you will manage a team of Major Incident Managers and ...
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to ... As the Director of Incident Management, you will manage a team of Major Incident Managers and ...
For more details please visit our website www.epro-tech.com Job Title : Incident Manager Location ... Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and ...
For more details please visit our website www.epro-tech.com Job Title : Incident Manager Location ... Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and ...
Incident Management
Fort Wayne, IN · On-site
T | Resourcing Executive KRG Technologies, Inc., 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 303 | www.krgtech.com Experience in application design, development ...
Incident Management
Fort Wayne, IN · On-site
T | Resourcing Executive KRG Technologies, Inc., 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 303 | www.krgtech.com Experience in application design, development ...
Incident Management Director
Coppell, TX · On-site
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to ... As the Director of Incident Management, you will manage a team of Major Incident Managers and ...
Incident Management Director
Coppell, TX · On-site
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to ... As the Director of Incident Management, you will manage a team of Major Incident Managers and ...
INCIDENT MANAGEMENT ENGINEER
Reston, VA · On-site
INCIDENT MANAGEMENT ENGINEER Location: Reston, VA of Plano,TX Duration: 12+ Months Visa: USC, GC ... with technology infrastructure management. KEY JOB FUNCTIONS * Excellent communicator who can ...
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INCIDENT MANAGEMENT ENGINEER
Reston, VA · On-site
INCIDENT MANAGEMENT ENGINEER Location: Reston, VA of Plano,TX Duration: 12+ Months Visa: USC, GC ... with technology infrastructure management. KEY JOB FUNCTIONS * Excellent communicator who can ...
About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ...
About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ...
About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ...
About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ...
THE OPPORTUNITY FIS unlocks the technology that underpins the world's financial system. More than ... The Vice President of Global Incident Management leads our top-of-the-house incident management ...
THE OPPORTUNITY FIS unlocks the technology that underpins the world's financial system. More than ... The Vice President of Global Incident Management leads our top-of-the-house incident management ...
About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ...
About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ...
Lead Incident Mgmt Comms
Bethpage, NY · On-site
Serve as the primary operations tech lead for communications platforms - Xmatters, Outage Board ... Partner with Incident Management leadership to refine communication playbooks, roles, and ...
Lead Incident Mgmt Comms
Bethpage, NY · On-site
Serve as the primary operations tech lead for communications platforms - Xmatters, Outage Board ... Partner with Incident Management leadership to refine communication playbooks, roles, and ...
Incident Management Tech information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
How much do incident management tech jobs pay per year?
As of Sep 10, 2026, the average yearly pay for incident management tech in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Incident Management Tech jobs?
Cities with the most Incident Management Tech job openings:
What states have the most Incident Management Tech jobs?
States with the most job openings for Incident Management Tech jobs include:
What are popular job titles related to Incident Management Tech jobs?
For Incident Management Tech jobs, the most frequently searched job titles are:
Incident Management
Atlanta, GA • On-site
Ruri Software Technologies LLC •
Software Development • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 13 days ago
Job description
Job Title :Incident Management
Location :Onsite/Hybrid - Atlanta, GA
What are the top 3 skills required for this role?
Incident Management
ServiceNow Reporting
Office Suites
AI
Job Description:
Job Summary
We are seeking an experienced Incident Manager with over 8+ years of ITSM experience, strong expertise in ServiceNow reporting and data analytics, and the ability to translate operational data into compelling business insights via presentations. The candidate should also have exposure to AI-driven capabilities.
Key Responsibilities
Incident Management
* Manage the end-to-end incident lifecycle ensuring minimal business impact.
* Lead Major Incident bridges, coordinate with stakeholders, and drive quick resolutions.
* Conduct post-incident reviews (MIRs) and ensure corrective/preventive actions.
* Ensure SLA adherence and proper escalation management.
* Develop and maintain ServiceNow dashboards, reports, and KPIs.
* Perform trend analysis on incident volumes, categories, and recurring issues.
* Analyze metrics such as: Incident count, MTTR (Mean Time to Resolve),SLA compliance, Backlog trends
* Provide actionable insights to improve service performance.
* Create executive-level presentations using PowerPoint to communicate: Incident trends, Problem areas, Performance insights
* Convert complex incident data into clear, impactful stories for leadership.
* Use data visualization techniques (charts, graphs, dashboards) to highlight insights.
* Present findings in Weekly/Monthly/Quarterly Service Reviews.
* Tailor messaging for both technical teams and business stakeholders.
* Support AI-driven incident categorization and resolution recommendations.
* Identify opportunities for automation and process optimization.
* Collaborate with teams to improve incident prediction and prevention.
* Identify root causes and recurring issues through data analysis.
* Work with Problem Management to reduce incident recurrence.
* Drive initiatives for process improvements and automation adoption.
Required Skills & Qualifications
Experience
8+ years of experience in Incident Management / ITSM.
Experience in handling Major Incidents in enterprise environments.
Technical Skills
8 Years of experience in Incident Management or ITSM Roles.
- Strong Understanding of Incident Lifecycle (Logging >> Categorization >> Prioritization >> Resolution >> Closure)
- Problem-solving under pressure.
- Documentation and Knowledge Management.
Hands on experience in ServiceNow
- Experience with maneuvering capabilities of ServiceNow
- Creating Reports (SLA Breaches, MTTR, Incident Trends)
Strong reporting and data analysis skills
- Data Visualization (Preparing PPT for reporting).
Understanding of ITIL Framework
- Familiarity and hands on with ITIL Practices (especially Incident and Problem Management)
- Understanding of modules in ServiceNow such as Incident Management & Problem Management.
Exposure to AI/automation in IT operations.
- Identify automation opportunities.
- Collaborate with AI/ML Teams
- Identify opportunities for AI implementation.
Soft Skills
Strong decision-making under pressure.
Excellent communication and stakeholder management.
Ability to manage high-impact incidents calmly and effectively.
Preferred Qualifications
ITIL Certification (v3/v4)
Experience with Power BI/Tableau
Exposure to cloud platforms (Azure/AWS)
Key Performance Indicators (KPIs)
MTTR (Mean Time to Resolve)
SLA Compliance
Incident reduction trends
Quality of reporting & presentation
Effectiveness of insights delivered to leadership
Adoption of AI and automation initiatives
Years of Experience: 12.00 Years of Experience
Regards
surya
Surya@rurisoft.com
Location :Onsite/Hybrid - Atlanta, GA
What are the top 3 skills required for this role?
Incident Management
ServiceNow Reporting
Office Suites
AI
Job Description:
Job Summary
We are seeking an experienced Incident Manager with over 8+ years of ITSM experience, strong expertise in ServiceNow reporting and data analytics, and the ability to translate operational data into compelling business insights via presentations. The candidate should also have exposure to AI-driven capabilities.
Key Responsibilities
Incident Management
* Manage the end-to-end incident lifecycle ensuring minimal business impact.
* Lead Major Incident bridges, coordinate with stakeholders, and drive quick resolutions.
* Conduct post-incident reviews (MIRs) and ensure corrective/preventive actions.
* Ensure SLA adherence and proper escalation management.
* Develop and maintain ServiceNow dashboards, reports, and KPIs.
* Perform trend analysis on incident volumes, categories, and recurring issues.
* Analyze metrics such as: Incident count, MTTR (Mean Time to Resolve),SLA compliance, Backlog trends
* Provide actionable insights to improve service performance.
* Create executive-level presentations using PowerPoint to communicate: Incident trends, Problem areas, Performance insights
* Convert complex incident data into clear, impactful stories for leadership.
* Use data visualization techniques (charts, graphs, dashboards) to highlight insights.
* Present findings in Weekly/Monthly/Quarterly Service Reviews.
* Tailor messaging for both technical teams and business stakeholders.
* Support AI-driven incident categorization and resolution recommendations.
* Identify opportunities for automation and process optimization.
* Collaborate with teams to improve incident prediction and prevention.
* Identify root causes and recurring issues through data analysis.
* Work with Problem Management to reduce incident recurrence.
* Drive initiatives for process improvements and automation adoption.
Required Skills & Qualifications
Experience
8+ years of experience in Incident Management / ITSM.
Experience in handling Major Incidents in enterprise environments.
Technical Skills
8 Years of experience in Incident Management or ITSM Roles.
- Strong Understanding of Incident Lifecycle (Logging >> Categorization >> Prioritization >> Resolution >> Closure)
- Problem-solving under pressure.
- Documentation and Knowledge Management.
Hands on experience in ServiceNow
- Experience with maneuvering capabilities of ServiceNow
- Creating Reports (SLA Breaches, MTTR, Incident Trends)
Strong reporting and data analysis skills
- Data Visualization (Preparing PPT for reporting).
Understanding of ITIL Framework
- Familiarity and hands on with ITIL Practices (especially Incident and Problem Management)
- Understanding of modules in ServiceNow such as Incident Management & Problem Management.
Exposure to AI/automation in IT operations.
- Identify automation opportunities.
- Collaborate with AI/ML Teams
- Identify opportunities for AI implementation.
Soft Skills
Strong decision-making under pressure.
Excellent communication and stakeholder management.
Ability to manage high-impact incidents calmly and effectively.
Preferred Qualifications
ITIL Certification (v3/v4)
Experience with Power BI/Tableau
Exposure to cloud platforms (Azure/AWS)
Key Performance Indicators (KPIs)
MTTR (Mean Time to Resolve)
SLA Compliance
Incident reduction trends
Quality of reporting & presentation
Effectiveness of insights delivered to leadership
Adoption of AI and automation initiatives
Years of Experience: 12.00 Years of Experience
Regards
surya
Surya@rurisoft.com
About Ruri Software Technologies
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US