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Incident Coordinator Jobs in Decatur, GA (NOW HIRING)

RaceTrac

Senior Incident Manager

Atlanta, GA

Lead and oversee Major Incident management, including bridge coordination, stakeholder communication, and decision facilitation. * Ensure clear roles, runbooks, and on-call models are defined and ...

Parsons

Traffic Incident Management Specialist

Atlanta, GA · On-site

$35.96 - $62.93/hr

Facilitate TIM team meetings, working groups, and multi-agency coordination sessions. * Develop and ... Collect and analyze incident and operations data, including response and clearance times and ...

Parsons

Traffic Incident Management Specialist

Sandy Springs, GA · On-site

$35.96 - $62.93/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Facilitate TIM team meetings, working groups, and multi-agency coordination sessions. * Develop and ... Collect and analyze incident and operations data, including response and clearance times and ...

Murata America

Operations Incident Specialist

Atlanta, GA · Hybrid

$67K - $99K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Miscellaneous Job Responsibilities Communication & Coordination * Clearly communicate incident status, impact, and resolution actions to stakeholders. * Maintain incident documentation including ...

Murata Americas

Operations Incident Specialist

Atlanta, GA · On-site

$67K - $99K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Miscellaneous Job Responsibilities Communication & Coordination * Clearly communicate incident status, impact, and resolution actions to stakeholders. * Maintain incident documentation including ...

Incident IQ

Account Executive

Atlanta, GA · On-site

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... coordinating effective follow up to move new opportunities to a decision. The ideal candidate will ...

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How much do incident coordinator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for incident coordinator in Decatur, GA is $27.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $33.32 per hour, depending on experience, location, and employer.

What is an incident coordinator?

An Incident Coordinator is responsible for managing and resolving IT or operational incidents efficiently to minimize disruptions. They coordinate communication between technical teams, stakeholders, and management, ensuring a swift response and proper documentation. They also analyze incident patterns to prevent future issues and improve response processes. Strong organizational, problem-solving, and communication skills are essential for this role.

What does an incident coordinator do?

A typical day for an Incident Coordinator involves monitoring incident queues, assessing and prioritizing incoming issues, and coordinating with technical teams to drive prompt resolutions. You will frequently communicate with stakeholders to provide status updates and ensure alignment on response strategies. Incident Coordinators also document incidents, perform root cause analyses, and may participate in post-incident reviews to improve future response procedures. The role often requires quick thinking and adaptability, as unexpected incidents can occur at any time. Collaboration and clear communication are critical since you'll regularly interface with IT professionals, management, and sometimes external partners.

What are the key skills and qualifications needed to thrive as an incident coordinator?

To thrive as an Incident Coordinator, you need strong analytical skills, attention to detail, and a background in IT, cybersecurity, or crisis management, often supported by a relevant degree or certifications like ITIL or CISSP. Familiarity with incident management platforms (e.g., ServiceNow, Jira), ticketing systems, and basic network monitoring tools is essential. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These qualities enable effective coordination of responses, clear stakeholder communication, and swift resolution of incidents to minimize operational impact.

What job categories do people searching Incident Coordinator jobs in Decatur, GA look for?

The top searched job categories for Incident Coordinator jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Incident Coordinator jobs?

Cities near Decatur, GA with the most Incident Coordinator job openings:

Incident Coordinator jobs near you

Incident Response Coordinator

Global Payments, Inc.

Alpharetta, GA • On-site

Full-time

Posted 21 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. As part of the Global Cybersecurity Incident Management (GCIM) team you will coordinate containment, eradication and post-incident activities for critical cyber security incidents. You will play a key role in the Incident Response Team (IRT) overseeing, validating and documenting containment acting as a point of escalation for our Global Security Operations Center (GSOC). Following security incident containment & recovery you will be responsible for engaging with key stakeholders for any Root Cause Analysis (RCA) and post-incident activity, ensuring we have reduced the chances of incident recurrence and assessed the efficiency of our incident response techniques and procedures.
What you'll own
  • Coordinate incident response in line with the corporate security incident response plan.
  • Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of Root Cause Analysis and the tracking of actions to prevent incident recurrence.
  • Provides 24x7 on-call incident management support on rotation for critical security incidents.
  • Stays up to date with new and emerging threats that can affect the organization's information assets, third party software/solutions, IT configuration changes, and network/system.
  • Provides executive level written communication during incident response for inquiries related to security incidents or assigned cases.
  • Coordinate the remediation of findings from the organization's Bug Bounty Program working directly with whitehat researchers.
  • Works closely with Risk Management teams to document identified risks and issues highlighted through post-incident or root cause analysis activities.
  • Maintains a working knowledge of key data security frameworks and regulations such as PCI (Payment Card Industry)/Logical Security guidelines and models, HIPPA (Health Insurance Portability and Accountability Act), (GDPR) General Data Protection Regulation, PII (Personally Identifiable Information), NIST CSF (Cyber Security Framework).
  • Collaborates with Legal and Privacy Offices throughout the company on critical data protection/security incidents.
  • Participates in reviews and assessments to provide recommendations to enhance or improve the security posture of environments as part of post incident activities and lessons learned.
  • Maintain and follow runbooks for day-to-day incident response activities in line with the corporate security incident response plan.

What you'll bring
  • Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field. Or relevant work experience in a related field.
  • Typically Minimum 2 Years Relevant Experience with Incident Management or Incident Response
  • Knowledge of network operations or engineering or system administration on Unix, Linux, MAC (Message Authentication Code), or Windows; common security operations, intrusion detection systems, Security Incident Event Management systems, Penetration Testing, Web Application assessment, Secure Coding practices, Cloud Technologies.
  • Strong verbal and written communication skills.
  • Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
  • Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
  • Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgement within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
  • Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
  • Industry Knowledge - Continued self-education of new and emerging threats and relevant processes, controls, or technologies to mitigate them.
  • Incident Response - Knowledge and skills to contribute to all phases of Incident Response.

It's a bonus if you have
  • ITIL V4
  • Professional security certifications such as CompTIA Security+/ Cybersecurity Analyst+, or Systems Security Certified Practitioner (SSCP), or CISM(Certified Information Security Manager), or CISA(Certified-Information-Systems-Auditor), or GSEC (GIAC Security Essentials), or GCIH (GIAC Certified Incident Handler)
  • Knowledge of industry standard security compliance programs PCI (Payment Card Industry), GDPR (General Data Protection Regulation), NIST Cyber Security Framework etc.)
  • Cloud Knowledge or certifications such as Google Cloud Fundamental or AWS Foundations
  • Experience working in Google Workspace and JIRA.
About the team
Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
https://jobs.globalpayments.com/en/why-global-payments/benefits/
Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
linkedin.com/in/shonali-r-66744622 -SB
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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