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Inbound Jobs in Massachusetts (NOW HIRING)

Distribution Company

Inbound Lead

Worcester, MA

$34K - $41K/yr

As an Inbound Lead, you will be ensuring all inbound departments meet company standards in safety, quality, productivity and housekeeping; Receiving, Bulk, Stocking, Inbound Support. Work with ...

Target

4am Inbound (Stocking) (T1189)

Taunton, MA · On-site

$17.75 - $26.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1839)

Hadley, MA

$17.75 - $26.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2649)

Westwood, MA

$19.25 - $28.90/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1930)

Plainville, MA

$17.75 - $26.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1496)

Westborough, MA · On-site

$18.25 - $27.40/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1290)

Lynn, MA

$18 - $27/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Imperial

Inbound Lead

Worcester, MA · On-site

$16.50 - $19.75/hr

As an Inbound Lead, you will be ensuring all inbound departments meet company standards in safety, quality, productivity and housekeeping; Receiving, Bulk, Stocking, Inbound Support. Work with ...

Target

4am Inbound (Stocking) (T2258)

Stoughton, MA

$18.25 - $27.40/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1898)

Dorchester, MA · On-site

$18.75 - $28.15/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2127)

MA

$18 - $27/hr

The role of an Inbound Expert can provide you with theskills and experience of: * Guest service fundamentals and experience supporting a guest-first culture across the store * Retail business ...

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Inbound information

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How much do inbound jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for inbound in Massachusetts is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are crucial soft skills for building rapport and resolving customer issues effectively. These skills ensure efficient handling of customer inquiries, foster customer satisfaction, and contribute to the company's reputation and success.

What are some common challenges faced by inbound customer service representatives, and how can they effectively address them?

Inbound customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and quickly adapting to new products or policies. To address these, effective representatives develop strong communication and problem-solving skills, remain patient under pressure, and utilize available resources such as knowledge bases and team support. Regular training and feedback sessions also help team members stay updated and improve their performance, fostering a positive work environment and better customer experiences.

What is the difference between Inbound vs Outbound Customer Service Representative?

AspectInbound Customer Service RepresentativeOutbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, support, and service requestsContacts customers proactively for sales, follow-ups, or surveys
Work EnvironmentCall centers, support centers, or online chat platformsSales teams, telemarketing, or outreach departments
Common CredentialsCustomer service certifications, communication skillsSales training, communication skills
Employer UsageCustomer support departments across industriesSales and marketing departments in various industries

Inbound Customer Service Representatives primarily handle incoming customer inquiries and support, focusing on resolving issues and providing assistance. Outbound Representatives proactively contact customers for sales, follow-ups, or surveys. While both roles require strong communication skills, inbound roles emphasize support and problem-solving, whereas outbound roles focus on sales and outreach activities.

What is an inbound role?

An inbound role typically involves managing incoming customer inquiries, leads, or requests, often in sales, customer service, or marketing departments. It requires strong communication skills and familiarity with customer relationship management (CRM) tools to effectively respond and nurture relationships. Inbound roles focus on engaging with prospects or clients who initiate contact with the company.

What are the most commonly searched types of Inbound jobs in Massachusetts?

The most popular types of Inbound jobs in Massachusetts are:

What are popular job titles related to Inbound jobs in Massachusetts?

For Inbound jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Inbound jobs in Massachusetts look for?

The top searched job categories for Inbound jobs in Massachusetts are:

Inbound jobs near you
Infographic showing various Inbound job openings in Massachusetts as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $37,637 per year, or $18.1 per hour.

Inbound Lead

Distribution Company

Worcester, MA

$34K - $41K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Summary:

As an Inbound Lead, you will be ensuring all inbound departments meet company standards in safety, quality, productivity and housekeeping; Receiving, Bulk, Stocking, Inbound Support.  Work with Supervisors to build and maintain focus on Company Goals. You will drive a stand up, battery powered, forklift truck, to load or unload pallets into designed areas through the warehouse. You will utilize either a cherry picker, reach truck, or transporter to push, pull, lift, stack, tier, or move products or pallets.

Schedule:

Tues – Sat 9:00am to 5:30pm

Essential Duties and Responsibilities

  • Meets productivity and accuracy standard.
  • Follows all module safety training/requirements.
  • Possible floater to other Imperial warehouses or different areas of the Distribution Center
  • Adhere to strict safety, quality and production standards.
  • Help maintain a clean and organized workspace.
  • Assist Supervisor in providing team member direction.
  • Assist Supervisor in providing team members daily work assignments, including Start of shift, and through the shift. Monitor workload in assigned area and move labor as necessary.
  • Works with trainers and also be a trainer to new hires and transfers; training them on Inbound process and acclimate them to company culture, expectations, and connecting them to the team.
  • Utilize the radio for communication with Supervisors, Inventory Control, etc.
  • Adhere to all company policies
  • Follow direction of other duties and tasks as assigned.
  • Notifies supervisor of equipment malfunction.
  • While our Inbound Lead is supporting our Inbound department, it is critical you are cross trained in all areas of inbound. Below is a list of the responsibilities from each of those areas. This position is expected to learn all Forklift Operator, Stocker, Receiver, Inbound Support Responsibilities. 

Qualification: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

    • High School Diploma or GED
    • Basic computer skills – requiring able to use a log in and password and follow simple instructions.
    • Some warehouse experience preferred
    • Training, coaching and/or leading others experience preferred
    • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

    Why Join Us

    • Growth Culture: Opportunities for professional advancement
    • Employee Perks: Discounted product store, food events, and summer food trucks
    • Comprehensive Benefits: Health, dental, vision, 401(k), PTO and more
    • Conveniently located 150 Blackstone River Rd. Worcester, MA on a Bus Route!

    **A full comprehensive job description will be available during the interview process, this is a condensed job posting.

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