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Chat Representative Jobs in Massachusetts (NOW HIRING)

TransCore

Customer Service Representative

Auburn, MA

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

Emerald Logistix

Customer Service Representative

Lawrence, MA · On-site

$16.75 - $22.75/hr

Customer Service Representative We are seeking a dedicated and customer-oriented Customer Service ... Respond to customer inquiries via phone, email, and live chat in a timely manner. * Assist ...

Emerald Logistix

Customer Service Representative

Lawrence, MA · On-site

$16.75 - $22.75/hr

About the Role We are seeking a dedicated and customer-oriented Customer Service Representative to ... Respond to customer inquiries via phone, email, and live chat in a timely manner. * Assist ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

We are seeking a Customer Service Representative to join our team. As part of the Customer ... Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

We are seeking a Customer Service Representative to join our team. As part of the Customer ... Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat

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All JobsChat Representative JobsChat Representative Jobs in Massachusetts

Chat Representative information

See Massachusetts salary details

$12

$23

$37

How much do chat representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chat representative in Massachusetts is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.19 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Massachusetts?

The most popular types of Chat Representative jobs in Massachusetts are:

What are popular job titles related to Chat Representative jobs in Massachusetts?

For Chat Representative jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Massachusetts look for?

The top searched job categories for Chat Representative jobs in Massachusetts are:

What cities in Massachusetts are hiring for Chat Representative jobs?

Cities in Massachusetts with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Massachusetts as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $48,177 per year, or $23.2 per hour.

Customer Service Representative

Auburn, MA

TransCore
Construction • 1 - 5K employees

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

133rd of 159 rated electronics manufacturers

Recommended by parents

Respectful managers

Good training

Learn more about TransCoreexternal

$17 - $20/hr

Full-time

Re-posted 5 days ago

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts.

Job Summary:  Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons’ service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

Shift: Monday - Friday, 10:30AM - 7:00PM

  • All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40-hour work week)

Training: Located in the Auburn office for approximately 6-8 weeks. CSRs will be able to work remotely from home once training is completed. This is paid training.

Pay Range: $17 - 20/hr. based on qualifications and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Process telephone, email & chat inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.
  • Research toll overcharges, v-tolls, and submit for adjustments.
  • Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence. 
  • Prepare reports to include the daily Phone Call Log. 
  • Cash out and prepare deposit at the end of shift. 
  • Work a rotating weekend schedule. 
  • File applications and other paperwork as necessary.
  • Responsible for maintaining a weekly average “Not Ready” of 15% or less.
  • Prepared to take calls and/or start workday exactly at start of shift. The computer is to be logged in and the phone is open and ready to take a call precisely at the beginning of a shift.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Adhere to structured break and lunch schedules. This includes clear communication with leadership staff about leaving the Customer Communications department for any reason.
  • Must remain professional under every circumstance with patrons and staff members.
  • Perform other duties as directed by TransCore management.

    Requirements:

    • High School Diploma or Equivalent Strongly Preferred
    • Proficient computer and typing skills
    • Must pass a drug screen and background check
    • Must be able to reliably commute to our Auburn, MA office

    Education:  High school diploma or equivalent preferred

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