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Inbound Jobs in Massachusetts (NOW HIRING)

Patriot Family Insurance

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Inbound Life Insurance Sales Agent

Lowell, MA · On-site

$80K - $250K/yr

Inbound Life Insurance Sales Representative **Location:** Nashua, NH ( Must be able to commute to Nashua, NH ) **About Us:** We are a leading provider of life insurance solutions dedicated to helping ...

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4am Inbound (Stocking) (T1190)

North Attleboro, MA · On-site

$17.50 - $26.25/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Patriot Family Insurance

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Inbound Life Insurance Sales Agent

Burlington, MA · On-site

$80K - $250K/yr

Inbound Life Insurance Sales Representative **Location:** Nashua, NH **About Us:** We are a leading provider of life insurance solutions dedicated to helping individuals protect what matters most to ...

Target

6am Inbound (Stocking) (T2822)

Boston, MA

$19.75 - $29.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2822)

Boston, MA

$19.75 - $29.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1803)

Salem, MA

$18 - $27/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2570)

Marlborough, MA

$18 - $27/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2729)

Wilmington, MA

$18.25 - $27.40/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2127)

Lanesborough, MA · On-site

$18 - $27/hr

The role of an Inbound Expert can provide you with the skills and experience of: * Guest service fundamentals and experience supporting a guest-first culture across the store  * Retail business ...

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Inbound information

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How much do inbound jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for inbound in Massachusetts is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are crucial soft skills for building rapport and resolving customer issues effectively. These skills ensure efficient handling of customer inquiries, foster customer satisfaction, and contribute to the company's reputation and success.

What are some common challenges faced by inbound customer service representatives, and how can they effectively address them?

Inbound customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and quickly adapting to new products or policies. To address these, effective representatives develop strong communication and problem-solving skills, remain patient under pressure, and utilize available resources such as knowledge bases and team support. Regular training and feedback sessions also help team members stay updated and improve their performance, fostering a positive work environment and better customer experiences.

What is the difference between Inbound vs Outbound Customer Service Representative?

AspectInbound Customer Service RepresentativeOutbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, support, and service requestsContacts customers proactively for sales, follow-ups, or surveys
Work EnvironmentCall centers, support centers, or online chat platformsSales teams, telemarketing, or outreach departments
Common CredentialsCustomer service certifications, communication skillsSales training, communication skills
Employer UsageCustomer support departments across industriesSales and marketing departments in various industries

Inbound Customer Service Representatives primarily handle incoming customer inquiries and support, focusing on resolving issues and providing assistance. Outbound Representatives proactively contact customers for sales, follow-ups, or surveys. While both roles require strong communication skills, inbound roles emphasize support and problem-solving, whereas outbound roles focus on sales and outreach activities.

What is an inbound role?

An inbound role typically involves managing incoming customer inquiries, leads, or requests, often in sales, customer service, or marketing departments. It requires strong communication skills and familiarity with customer relationship management (CRM) tools to effectively respond and nurture relationships. Inbound roles focus on engaging with prospects or clients who initiate contact with the company.

What are the most commonly searched types of Inbound jobs in Massachusetts?

The most popular types of Inbound jobs in Massachusetts are:

What are popular job titles related to Inbound jobs in Massachusetts?

For Inbound jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Inbound jobs in Massachusetts look for?

The top searched job categories for Inbound jobs in Massachusetts are:

Inbound jobs near you
Infographic showing various Inbound job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $37,637 per year, or $18.1 per hour.

Inbound Life Insurance Sales Agent

Lowell, MA • On-site

Patriot Family Insurance
See more jobs at Patriot Family Insuranceexternal

$80K - $250K/yr

Full-time

Re-posted 28 days ago

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Job description

**Job Title:** Inbound Life Insurance Sales Representative

**Location:** Nashua, NH (Must be able to commute to Nashua, NH)

**About Us:**
We are a leading provider of life insurance solutions dedicated to helping individuals protect what matters most to them. With a commitment to exceptional service and unmatched coverage options, we pride ourselves on delivering peace of mind to our clients and their families.

**Position Overview:**
We are seeking motivated and experienced individuals to join our team as Inbound Life Insurance Sales Representatives. This is a unique opportunity where you will assist customers in finding the right life insurance solutions tailored to their needs. There is no cold calling involved; all calls are inbound. We specialize in assisting clients with replacing their current policies with better options.

**Responsibilities:**
- Handle 12-17 inbound calls per day from prospective customers interested in life insurance products.
- Understand customer needs and recommend appropriate coverage options.
- Educate customers on various life insurance policies and benefits.
- Provide exceptional customer service throughout the sales process.
- Meet or exceed sales targets and performance goals.
- Be computer savvy to effectively navigate sales software and databases.

**Requirements:**
- Proven track record of success in sales is a plus.
- Ability to communicate effectively and build rapport with customers over the phone.
- Willingness to obtain necessary licenses and certifications (company will provide support).
- Clean background check.
- Willing to communicate to Nashua, NH.
- Computer savvy
-This is a long-term career offering abundant opportunities for growth, team-building, and increased income, not just a temporary job.
-Working hours are Monday to Thursday from 9 AM to 6 PM, and Friday from 9 AM to 4 PM. Most holidays are off, and there are no weekend shifts.

**Benefits:**
- This is a 1099 position/ Self Employed with the potential for uncapped earnings.
- First-year income potential ranges from $80,000 to $250,000 based on performance and sales achievements.
- On average, agents earn $9,500 per month, with top performers bringing in over $18,000.
- Competitive compensation package with the highest commission rates in the industry.
- Comprehensive training program and ongoing support.
- Opportunities for career advancement and professional development.
- The agency will cover the upfront licensing expenses for qualified candidates.
- Enjoy a fun and exciting work environment with an amazing culture and monthly team outings.
- Ongoing residual income

**How to Apply:**
If you are passionate about sales, have a knack for customer service, and are computer savvy, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position.

**Note:** Only candidates who meet the requirements will be considered. We are an equal opportunity employer and value diversity in our workforce.

Company Description

Welcome to our Nashua, NH-based life insurance brokerage, where we pride ourselves on providing a wide array of life insurance options from multiple carriers. Our mission is to offer personalized coverage solutions that cater to the unique needs of each client. With our extensive network of carriers, we ensure that our clients have access to the best policies available in the market. Our team is dedicated to guiding clients through the complexities of life insurance, offering expert advice and support every step of the way. Whether you're planning for your family's future, securing a loan, or protecting your business, we're here to help you find the perfect coverage. Join us and be a part of a dynamic team committed to making a positive impact in the lives of our clients.