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Inbound Jobs in Massachusetts (NOW HIRING)

BrandNest

Inbound Call Center Agent

Boston, MA

$17 - $27/hr

Job Overview Brand Nest is hiring motivated and professional Inbound Call Center Agent to support customer communication efforts in Boston, MA. This in-person role focuses on handling inbound and ...

Patriot Family Insurance

Be Seen First

Inbound Life Insurance Sales Agent

Lowell, MA · On-site

$80K - $250K/yr

Inbound Life Insurance Sales Representative **Location:** Nashua, NH ( Must be able to commute to Nashua, NH ) **About Us:** We are a leading provider of life insurance solutions dedicated to helping ...

Target

6am Inbound (Stocking) (T2822)

Boston, MA

$19.75 - $29.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1266)

Woburn, MA · On-site

$18.50 - $27.75/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2325)

Haverhill, MA

$17.75 - $26.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1187)

Danvers, MA · On-site

$18 - $27/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Patriot Family Insurance

Be Seen First

Inbound Life Insurance Sales Agent

Burlington, MA · On-site

$80K - $250K/yr

Inbound Life Insurance Sales Representative **Location:** Nashua, NH **About Us:** We are a leading provider of life insurance solutions dedicated to helping individuals protect what matters most to ...

Target

4am Inbound (Stocking) (T2822)

Boston, MA

$19.75 - $29.65/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T1803)

Salem, MA

$18 - $27/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

Target

4am Inbound (Stocking) (T2570)

Marlborough, MA

$18 - $27/hr

The role of an Inbound Expert can provide you with the: * Knowledge of guest service fundamentals and experience supporting a guest first culture across the store * Experience in retail business ...

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Inbound information

See Massachusetts salary details

$11

$18

$28

How much do inbound jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for inbound in Massachusetts is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Inbound vs Outbound Customer Service Representative?

AspectInbound Customer Service RepresentativeOutbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, support, and service requestsContacts customers proactively for sales, follow-ups, or surveys
Work EnvironmentCall centers, support centers, or online chat platformsSales teams, telemarketing, or outreach departments
Common CredentialsCustomer service certifications, communication skillsSales training, communication skills
Employer UsageCustomer support departments across industriesSales and marketing departments in various industries

Inbound Customer Service Representatives primarily handle incoming customer inquiries and support, focusing on resolving issues and providing assistance. Outbound Representatives proactively contact customers for sales, follow-ups, or surveys. While both roles require strong communication skills, inbound roles emphasize support and problem-solving, whereas outbound roles focus on sales and outreach activities.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are crucial soft skills for building rapport and resolving customer issues effectively. These skills ensure efficient handling of customer inquiries, foster customer satisfaction, and contribute to the company's reputation and success.

What are some common challenges faced by inbound customer service representatives, and how can they effectively address them?

Inbound customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and quickly adapting to new products or policies. To address these, effective representatives develop strong communication and problem-solving skills, remain patient under pressure, and utilize available resources such as knowledge bases and team support. Regular training and feedback sessions also help team members stay updated and improve their performance, fostering a positive work environment and better customer experiences.
What are the most commonly searched types of Inbound jobs in Massachusetts? The most popular types of Inbound jobs in Massachusetts are:
What are popular job titles related to Inbound jobs in Massachusetts? For Inbound jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Inbound jobs in Massachusetts look for? The top searched job categories for Inbound jobs in Massachusetts are:
Inbound jobs near you
Infographic showing various Inbound job openings in Massachusetts as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $37,637 per year, or $18.1 per hour.

Inbound Call Center Agent

BrandNest

Boston, MA

$17 - $27/hr

Full-time

Posted 8 days ago

Job description

Job Overview
Brand Nest is hiring motivated and professional Inbound Call Center Agent to support customer communication efforts in Boston, MA. This in-person role focuses on handling inbound and outbound calls, providing information, and delivering excellent customer service.

Key Responsibilities

  • Handle inbound and outbound calls in a professional and timely manner.
  • Provide accurate information about services, promotions, and general inquiries.
  • Maintain clear and detailed records of customer interactions.
  • Resolve basic customer concerns or escalate when necessary.
  • Follow communication scripts and company guidelines.
  • Contribute to a positive and team-oriented call center environment.

What We Offer

  • Paid training and hands-on customer service experience.
  • Supportive, team-focused work environment.
  • Opportunities to grow into leadership or client support roles.
  • Consistent scheduling and structured support.

Qualifications

  • High school diploma or equivalent.
  • Strong verbal communication and listening skills.
  • Friendly, professional, and reliable demeanor.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer skills and attention to detail.