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Inbound Outbound Queue Associate Jobs in Pennsylvania

Romark Logistics

WorkFlow Coordinator

Bethel, PA · On-site

$20.65/hr

Allocate and balance work to zones, monitor task times and work queue and adjust priorities inbound versus outbound as needed to maintain a consistent flow of product. * Communicate with Yard Jockey ...

Romark Logistics

WorkFlow Coordinator

Bethel, PA · On-site

$22.15/hr

Allocate and balance work to zones, monitor task times and work queue and adjust priorities inbound versus outbound as needed to maintain a consistent flow of product. * Communicate with Yard Jockey ...

Universal Pure, LLC

Workflow Coordinator

Malvern, PA · On-site

$19.50/hr

... inbound and outbound product flow • Monitor and track product inventory before and after HPP ... associate or bachelor's degree in business, supply chain, or related field preferred • Previous ...

Universal Pure

Workflow Coordinator

Malvern, PA

$19.50/hr

... inbound and outbound product flow • Monitor and track product inventory before and after HPP ... associate or bachelor's degree in business, supply chain, or related field preferred • Previous ...

Tjx

Transportation Coordinator (Temporary)

Pittston, PA · On-site

$21 - $22.65/hr

Responsible for checking accuracy of daily, weekly and monthly inbound / outbound reports. Inbound ... Employee Assistance Program (EAP); smoking cessation support; bereavement leave; 401(k) Associate ...

ShipMonk

Operations Manager

Pittston, PA

Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or ... Create and maintain a safe work environment for all Associates and Leaders * Operations Managers ...

GOAT Group

Inventory Associate

Easton, PA

$15.25 - $19/hr

Role Overview As an Inventory Associate, you will be a vital member of a fast growing operation ... Experience in order fulfillment, fulfillment support, order picking and all inbound/outbound ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Pennsylvania? For Inbound Outbound Queue Associate jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Pennsylvania look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Inbound Outbound Queue Associate jobs? Cities in Pennsylvania with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 100% In-person job distribution.

Supervisor, Inbound/Outbound Operations Distribution Center

White Cap Supply Holdings, LLC

Bethlehem, PA

Full-time

Posted 5 days ago

White Cap rating

7.2

Company rating: 7.2 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

6th of 13 rated diy builders merchants

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for supervising a team of inbound and/or outbound support associates. Ensures accurate product shipments are made to the customer promptly based on customer requirements and maintaining inventory and supplies by receiving, storing, and delivering items. Supervises the process for finished goods inventory and day-to-day operations of people and processes, following shop rules, policies, procedures, and work instructions.

Major Tasks, Responsibilities and Key Accountabilities

  • Supervises shipping and receiving operations, manage associates, provide direction, and monitor performance.

  • Implements and maintains effective outbound shipping processes to ensure accurate and on-time delivery of orders.

  • Ensures incoming freight is tracked and warehoused appropriately. Monitors the unloading of all materials into the receiving area.

  • Maintains shipping and receiving records and documentation and resolve related issues such as damaged goods, delays, and discrepancies.

  • Coordinates product returns and repairs. Develops and monitors key performance metrics and prepare reports related to safety, waste, quality, and productivity.

  • Oversees the safe operation of warehouse equipment and power tools of assigned area. May be required to deliver employee training on operational processes, systems, tools, and equipment.

  • Collaborates with Quality Assurance team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.

  • Monitors staffing, workload, and performance results to ensure that workload and performance outcomes meet business requirements.

  • Addresses and works to resolve customer complaints and quality issues promptly. Implements customer feedback to improve product quality and customer satisfaction.

Nature and Scope

  • Experience provides solutions.

  • Ensures that work is performed consistently with company policies and procedures.

  • Leads a group or team of support, craft, or lower level professional associates.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

  • Experience in logistics, operations, and management in a large distribution center.

  • Extensive knowledge of operations processes. Supervisory or people management experience.

  • Non-climate-controlled warehouse experience.

  • Strong leadership, communication, and training skills, as well as strong analytical skills, are highly desired.

  • Bilingual skills are highly desired.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

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