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Inbound Outbound Queue Associate Jobs in Philadelphia, PA

Universal Pure, LLC

Workflow Coordinator

Malvern, PA · On-site

$19.50/hr

... inbound and outbound product flow • Monitor and track product inventory before and after HPP ... associate or bachelor's degree in business, supply chain, or related field preferred • Previous ...

Universal Pure

Workflow Coordinator

Malvern, PA

$19.50/hr

... inbound and outbound product flow • Monitor and track product inventory before and after HPP ... associate or bachelor's degree in business, supply chain, or related field preferred • Previous ...

Lineage Logistics

Warehouse Lead 3rd Shift

New Castle, DE · On-site

$17.75 - $22.50/hr

Assign work to warehouse associates to make certain company and customer standards of service ... Check inbound/outbound shipments for compliance, and report quantity difference and quality issues ...

BWT Logistics

Warehouse Manager

New Castle, DE · On-site

$65K - $70K/yr

Direct all inbound and outbound warehouse operations including receiving, put away, order picking ... associates. * Conduct performance reviews, provide coaching and feedback, and manage disciplinary ...

Boxzooka

Supervisor - 2nd Shift

Middletown, PA · On-site

Manage inbound, outbound, or inventory operations, including general warehouse activities. * Ensure ... Associate's Degree or 2 years' experience as a team lead/supervisor in warehousing/distribution.

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Inbound Outbound Queue Associate information

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$8

$17

$27

How much do inbound outbound queue associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for inbound outbound queue associate in Philadelphia, PA is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Philadelphia, PA? For Inbound Outbound Queue Associate jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Philadelphia, PA look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Inbound Outbound Queue Associate jobs? Cities near Philadelphia, PA with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,971 per year, or $17.3 per hour.

Administrative Support

Integrated Resources INC

Philadelphia, PA

$35K - $46K/yr

Contractor

Re-posted 3 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Title: Administrative Support

Duration: 3+ Months (Possible extension)

Location: Philadelphia, PA

Responsibilities:

Under the direction of the Manager, Clinical Outcomes & Therapeutic Optimization (COTO) the COTO Coordinator will be responsible for supporting administrative functions as well as non-clinical tasks within the COTO department for both Medicare and non-Medicare clients.

Monitors phone queue and answer calls generated by members/providers. Forward higher complexity and/or clinical member/provider inquiries to COTO pharmacist or COTO Department Manager as appropriate.

Provides knowledgeable and courteous member/provider customer assistance in regards to COTO Department programs and pilots.

Acts as the primary resource for outbound call needs including but not limited to: demographic updates, refill reminder updates, scheduling of patient consultations and various member/provider outreach campaigns.

Performs and documents general member history assessment utilizing the department's documentation platform; records patient comments and inquiries; and review and update member demographics.

Faxes or mails interactive consultations to members and providers which have been completed by clinical staff. Ensures tasks are completed in a timely manner.

Reviews returned mailed, making appropriate updates, documenting information according to department policies and procedures and resolving issues when necessary.

Proficient in use of claims processing system, JIVA and PerformPRO, including: ability to document in both systems utilizing established workflow processes, send letters to members and providers through PerformPRO, and complete items in task queue for all COTO Department programs.

Assigns interactive consultation requests to clinical staff for member calls generated through queue. Ensures DTM task queue is up-to-date and technician tasks are completed within a timely manner.

Follows established process workflows for inbound/outbound calls generated within department.

Administratively supports the COTO Area. Performs varied administrative duties inclusive of handling correspondence, maintaining calendars and mailboxes,

Reports issues with PerformPRO application to COTO Department Manager and/or Analysts.

Forwards member inquiries outside scope of COTO to appropriate resource utilizing call tree.

Comply with CMS & URAC MTM/DTM Standards.

Performs other job related duties and projects as assigned.

Additional Information

Kind Regards

Sumit Agarwal

732-902-2125

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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