Inbound Outbound Queue Associate Jobs in Philadelphia, PA

Position Type: Part-Time or Full-Time, Hourly + Performance Bonuses

Reports To: General Manager / Manager / Owners

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

The KidStrong Sales Associate is responsible for generating, developing, managing, and converting new membership opportunities into active KidStrong families. This role serves as the primary point of contact for prospective members and plays a critical role in growing the KidStrong community.

Sales Associates manage inbound leads, conduct outbound outreach, schedule and follow up on trial classes, and guide families through a consultative enrollment process. In addition to sales execution, the Sales Associate supports the overall member experience by maintaining organized lead pipelines, collaborating with the coaching team, and representing KidStrong in the community.

This role requires strong communication skills, sales discipline, professionalism, organization, and the ability to work evenings, weekends, and events as required.

Lead Conversion & Sales Execution

• Conduct high-volume outbound calls, texts, and (some) emails to follow up with inbound leads.
• Schedule trial classes and ensure strong attendance through consistent confirmation and follow-up.
• Engage in consultative conversations with parents to understand their child's needs and position the value of KidStrong.
• Convert trial attendees into active memberships through clear communication of program benefits.
• Engage with walk-in prospects and trial families to deliver a positive and informative first experience.
• Maintain consistent follow-up with all leads to maximize conversion opportunities.

Pipeline & CRM Management

• Maintain accurate and organized lead records within the GloFox CRM system.
• Process membership transactions and account updates through GloFox.
• Communicate with prospective and current members using approved communication tools such as Podium.
• Follow established lead management workflows while identifying opportunities to improve effectiveness.
• Track and report sales activity including calls, texts, emails, and trial outcomes.

Business Development & Community Engagement

• Identify and develop new lead sources through partnerships with local schools, children's programs, and community organizations.
• Represent KidStrong at community events, pop-ups, and local networking opportunities.
• Promote the KidStrong program within the surrounding community to increase awareness and trial attendance.
• Support referral and grassroots marketing initiatives.

Member Experience & Family Communication

• Engage positively with families during trial visits and membership onboarding.
• Provide clear communication regarding class schedules, membership options, and program expectations.
• Collaborate with the coaching team to ensure trial experiences are smooth, welcoming, and impactful.
• Support families with general membership questions and assist with problem resolution when appropriate.
• Represent KidStrong's mission and values during all parent interactions.

Collaboration & Center Operations

• Work alongside the coaching team to ensure trial classes are properly prepared and supported.
• Communicate lead updates, upcoming trials, and member insights with the center team.
• Assist with front desk operations when necessary, including greeting families and supporting check-in processes.
• Provide sales reports and performance updates to ownership or management as requested.
• Maintain consistent communication through Slack and other internal systems.

Reliability & Professional Conduct

• Arrive to scheduled shifts on time, prepared and ready to work.
• Maintain professional communication with families, coworkers, and leadership.
• Work required evenings, weekends, and special events when scheduled.
• Participate in staff meetings, trainings, and team development sessions.
• Demonstrate a positive, team-oriented attitude that supports the success of the entire center.

Sales Associates are expected to consistently track and improve the following performance metrics:

• Trial Interest → Trial Attendance Rate
• Trial → Membership Conversion Rate
• Sales Activity Volume (Calls, Emails, Texts, Follow-ups)
• Net New Lead Development (community outreach and partnerships)
• Membership Growth and Retention Contribution

• Passionate – Mission-driven and excited about helping kids grow in confidence and capability.
• Sales Professional – Comfortable initiating conversations, overcoming objections, and guiding families toward decisions.
• Communicator – Strong ability to listen, understand parent concerns, and explain program value clearly.
• Organizer – Able to manage multiple leads, tasks, and communication channels simultaneously.
• Relationship Builder – Creates trust quickly with families and community partners.
• Team Player – Works collaboratively with coaches and leadership to create an exceptional member experience.
• Resilient – Maintains motivation and consistency in a high-activity sales environment.
• Coachable – Open to feedback and committed to improving performance.

• 1–3 years of sales experience, preferably in outbound or consultative sales environments.
• Strong written and verbal communication skills.
• Comfort with high-volume outbound calling and lead follow-up.
• Experience with CRM tools and lead management systems.
• Ability to work evenings, weekends, and occasional community events.
• Experience in children's programming, fitness, or education-related industries is preferred but not required.
• Passion for helping kids develop strong bodies, minds, and character.
  

• High-energy environment with frequent interaction with children, parents, and staff.
• Combination of desk-based sales work and in-person interactions with families.
• Moderate noise levels with music, classes, and activity occurring throughout the center.
• Regular use of communication tools including phone, CRM systems, and messaging platforms.
  

This job description represents the full and essential duties required of a KidStrong Sales Associate. All duties must be performed reliably, consistently, and in a manner that supports the operational success and member experience standards of KidStrong Conshohocken.

Flexible work from home options available.