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Inbound Medicare Representative Jobs (NOW HIRING)

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Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Incumbent is responsible for accuracy giving Medicare information over the telephone and ...

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Be Seen First

Remote Medicare Enrollment Representative - Licensed

Phoenix, AZ · On-site

... inbound calls and digital chat. Work Schedule This is a full-time seasonal contract position ... Provide Medicare-related information in a clear and professional manner. * Help customers ...

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Inbound Medicare Representative information

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How much do inbound medicare representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for inbound medicare representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an inbound Medicare representative?

Inbound Medicare Representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and coverage options. They assist clients by answering questions, explaining benefits, helping with the application process, and resolving issues related to Medicare services. These representatives often work for insurance companies, healthcare providers, or call centers, and are trained to stay updated on current Medicare regulations and policies to provide accurate guidance. Their goal is to ensure clients understand their Medicare choices and receive the support they need throughout the enrollment and claims process.

What are the key skills and qualifications needed to thrive as an inbound Medicare representative?

To thrive as an Inbound Medicare Representative, you need a thorough understanding of Medicare plans, regulations, and excellent customer service skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and basic computer applications is typically required, and some positions may prefer AHIP certification. Outstanding communication, patience, and problem-solving abilities help you address client concerns and explain complex information clearly. These skills ensure accurate guidance, customer satisfaction, and compliance with healthcare standards in a regulated environment.

What are some common challenges faced by inbound Medicare representatives, and how can they be managed?

Inbound Medicare Representatives often encounter challenges such as navigating complex Medicare regulations, handling high call volumes, and assisting callers with diverse backgrounds and varying levels of understanding. Successfully managing these challenges requires strong communication skills, ongoing training in Medicare policies, and effective time management. Most employers provide training and resources to help representatives stay updated, and teamwork is encouraged to share knowledge and problem-solving strategies.

What is the difference between Inbound Medicare Representative vs Inbound Insurance Customer Service Representative?

AspectInbound Medicare RepresentativeInbound Insurance Customer Service Representative
Required CredentialsHigh school diploma; Medicare certification often preferredHigh school diploma; insurance licensing may be required
Work EnvironmentCall centers, healthcare insurance officesInsurance companies, call centers
Employer & Industry UsageHealthcare and government programsPrivate insurance companies
Search & Comparison IntentUnderstanding Medicare-specific rolesGeneral insurance customer service roles

Inbound Medicare Representatives focus on assisting beneficiaries with Medicare plans, requiring specific Medicare knowledge and certifications. In contrast, Inbound Insurance Customer Service Representatives handle broader insurance inquiries across various policies. Both roles involve call center work and customer support but differ in industry focus and certification requirements.

More about Inbound Medicare Representative jobs

What cities are hiring for Inbound Medicare Representative jobs?

Cities with the most Inbound Medicare Representative job openings:

What states have the most Inbound Medicare Representative jobs?

States with the most job openings for Inbound Medicare Representative jobs include:

What job categories do people searching Inbound Medicare Representative jobs look for?

The top searched job categories for Inbound Medicare Representative jobs are:

Inbound Medicare Representative jobs near you
Infographic showing various Inbound Medicare Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Medicare Telesales Representative

Clever Care Health Plan

Arcadia, CA • Hybrid

$24 - $29/hr

Full-time

Posted 15 days ago

Job description

This position operates on a hybrid work schedule. Candidate must reside in Los Angeles or Orange County.

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.   

Who Are We?  

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values. 

Why Join Us?  

We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation. 

Job Summary

The Medicare Benefit Consultants (Tele-Sales) is responsible for providing positive, consistent, daily engagement via telephone with prospective members. The consultant will educate prospective members on Clever Care products and enroll into product of choice over the phone or other sales enrollment channels.

Functions & Job Responsibilities

  • Takes inbound and makes outbound calls to prospective members.
  • Sell Clever Care’s Medicare Advantage products.
  • Conducts presentations using approved guidelines
  • Conducts needs analysis and cost benefit analysis
  • Completes enrollment into desired products.
  • Set up in-person meetings and takes RSVP's to events for prospective members who do not want to enroll over the telephone.
  • Understands cultural sensitivity and professional boundaries.
  • Meet/exceed individual sales goals.
  • Maintains adherence to HIPAA compliance in all communications regarding clients in treatment.
  • Other duties as assigned

Qualifications

Education and Experience:

  • High School diploma or equivalent
  • Strong working knowledge of Medicare and Medicaid and other government health programs/ income assistance programs.
  • Experience working with senior citizens and low-income individuals.
  • Experience working in Tele-sales (call center) environment.
  • Active California Life and Health Insurance License is required or must obtain within 3 months of hire.

Skills:

  • Positive demeanor and clear understanding of professional boundaries with members.
  • Strong customer service skills.
  • Member-driven service disposition
  • Excellent time management skills, team approach, and basic computer skills.
  • Excellent communication and presentation skills.
  • Strong understanding of CMS telephone marketing regulations.

Wage Range: $24.00 to $29.00 per hour plus commission

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

  • Must be able to travel when needed or required  
  • Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
  • Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. 

  

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency. 

#LI-Hybrid

 

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