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Inbound Customer Care Jobs (NOW HIRING)

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Inbound Customer Care Agent

Hilliard, OH · On-site

$15/hr

Inbound Customer Care Agents! Onsite in Hilliard, OH Training Starts: TBD What You'll Do As an Inbound Customer Care Agent , you'll be the friendly voice that helps health care providers - from ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Killeen, TX · On-site

$14/hr

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

ValorVIP

Inbound Customer Care Agent

Farmers Branch, TX · On-site

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Killeen, TX · On-site

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA · On-site

$11 - $14.50/hr

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Savannah, GA

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Killeen, TX · On-site

$14/hr

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

MCI Careers

Inbound Customer Care Agent

Killeen, TX · On-site

We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role ...

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Inbound Customer Care information

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$10

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$26

How much do inbound customer care jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound customer care in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Customer Care vs Inbound Customer Service?

AspectInbound Customer CareInbound Customer Service
Primary FocusBuilding customer relationships, resolving complex issues, and ensuring customer satisfactionHandling customer inquiries, providing product or service information, and troubleshooting
Required SkillsCommunication, problem-solving, empathy, product knowledgeCommunication, product knowledge, troubleshooting skills
Work EnvironmentCall centers, support centers, online chatCall centers, support centers, online chat
Common Employer UsageCustomer support teams focused on retention and satisfactionCustomer service departments addressing inquiries and issues

Inbound Customer Care and Inbound Customer Service both involve assisting customers via inbound channels. However, Customer Care emphasizes building relationships and resolving complex issues to enhance customer loyalty, while Customer Service primarily focuses on answering questions and troubleshooting basic problems. Both roles require strong communication skills and industry knowledge, often within similar work environments.

What does inbound customer care do?

Inbound customer care involves handling customer inquiries, complaints, and support requests that come into a company through channels like phone, email, or chat. The role requires strong communication skills and familiarity with customer service tools to resolve issues efficiently and ensure customer satisfaction.

What is the role of inbound customer care?

Inbound customer care involves handling customer inquiries, complaints, and support requests received through phone, email, or chat. The role requires strong communication skills, problem-solving abilities, and familiarity with customer service tools to ensure customer satisfaction and issue resolution.

What cities are hiring for Inbound Customer Care jobs?

Cities with the most Inbound Customer Care job openings:

What states have the most Inbound Customer Care jobs?

States with the most job openings for Inbound Customer Care jobs include:

What are popular job titles related to Inbound Customer Care jobs?

For Inbound Customer Care jobs, the most frequently searched job titles are:

Inbound Customer Care jobs near you
Infographic showing various Inbound Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Inbound Customer Care Agent

Hilliard, OH • On-site

ContactUS Communications
1 - 5K employees
Learn more about ContactUS Communicationsexternal

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Now Hiring: Inbound Customer Care Agents!

Onsite in Hilliard, OH Training Starts: TBD

What You'll Do

As an Inbound Customer Care Agent, you'll be the friendly voice that helps health care providers — from hospitals to dental offices — with their payment and account questions. Every day, you'll:

  • Answer inbound calls with professionalism and positivity
  • Assist with payment inquiries, transaction details, and updates
  • Help users with website support (like password resets and navigation)
  • Ensure all customer information is accurate
  • Keep things friendly, helpful, and efficient — even on the 60–70 calls you'll rock through daily!
What You Bring

We're looking for someone who's:

  • At least 18 with a HS diploma or GED
  • Tech-savvy and comfortable using Microsoft Office
  • Able to type 25+ words per minute
  • A great communicator — both on the phone and in writing
  • Patient, empathetic, and upbeat (we love great attitudes!)
  • Reliable, organized, and ready to grow with us (Knowledge of HIPAA is a plus, but not required — we'll train you!)
The Details

Training Schedule: Monday–Friday | 9:00 a.m. – 5:30 p.m. EST

Regular Work Schedule: Monday–Friday | Operating hours are 8:00 a.m. – 7:00 p.m. EST (No weekends!) 8-hour shifts scheduled within these hours

Schedule Flexibility Required: Candidates must have the flexibility to work any assigned 8-hour shift during our operating hours, including evening shifts ending as late as 7:00 p.m. EST. No weekend availability is required

Perks & Benefits
  • Paid training (get paid to learn!)
  • Paid time off to rest and recharge
  • Medical, dental & vision coverage
  • 401(k) plan
  • Opportunities for growth and advancement
  • Earn up to $15/hour

If you're ready to join a supportive team where your voice matters and your work makes a difference — apply today and grow your career with ContactUs Communications!

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