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Inbound Customer Care Jobs in Quebec (NOW HIRING)

Linde

Customer Service Representative

Rimouski, QC · On-site

* You will provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor * Efficiently manage customer voicemails by ...

BRP

Industry leading healthcare fully paid by BRP What about some feel good perks: * Flexible work ... customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico ...

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Inbound Customer Care information

What is the difference between Inbound Customer Care vs Inbound Customer Service?

AspectInbound Customer CareInbound Customer Service
Primary FocusBuilding customer relationships, resolving complex issues, and ensuring customer satisfactionHandling customer inquiries, providing product or service information, and troubleshooting
Required SkillsCommunication, problem-solving, empathy, product knowledgeCommunication, product knowledge, troubleshooting skills
Work EnvironmentCall centers, support centers, online chatCall centers, support centers, online chat
Common Employer UsageCustomer support teams focused on retention and satisfactionCustomer service departments addressing inquiries and issues

Inbound Customer Care and Inbound Customer Service both involve assisting customers via inbound channels. However, Customer Care emphasizes building relationships and resolving complex issues to enhance customer loyalty, while Customer Service primarily focuses on answering questions and troubleshooting basic problems. Both roles require strong communication skills and industry knowledge, often within similar work environments.

What does inbound customer care do?

Inbound customer care involves handling customer inquiries, complaints, and support requests that come into a company through channels like phone, email, or chat. The role requires strong communication skills and familiarity with customer service tools to resolve issues efficiently and ensure customer satisfaction.

What is the role of inbound customer care?

Inbound customer care involves handling customer inquiries, complaints, and support requests received through phone, email, or chat. The role requires strong communication skills, problem-solving abilities, and familiarity with customer service tools to ensure customer satisfaction and issue resolution.

What cities in Quebec are hiring for Inbound Customer Care jobs?

Cities in Quebec with the most Inbound Customer Care job openings:

Inbound Customer Care jobs near you
Infographic showing various Inbound Customer Care job openings in Quebec as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Customer Care Representative

Vaudreuil-dorion, QC • On-site

Lineage Logistics
Trucking • 10K+ employees
Learn more about Lineage Logisticsexternal

Full-time

Medical, Dental, Life, PTO

Posted 8 days ago

Job description

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.KEY DUTIES AND RESPONSIBILITIES
  • Invoice and verify accounts accurately and in a timely manner
  • Verify inbound receipts for accuracy
  • Develop and maintain customer relationships in a professional manner
  • Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
  • Coordinate availability of product and schedule for daily shifts with warehouse team
  • Coordinate with Operations on special client requests; expediting when necessary
  • Serve as first point of contact to resolve customer issues
  • Maintain and file documentation in organized and comprehensive way
ADDITIONAL DUTIES AND RESPONSIBILITIES
  • Partner with Inventory and Operations to research inventory discrepancies and misplacements
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
  • High School diploma or GED may be required depending on facility
  • Excellent verbal and written communication skills; English may be required
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite
  • May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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About Lineage Logistics

Sourced by ZipRecruiter

At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Lineage Logistics is the industry's leading innovator in temperature-controlled supply chain and logistics. Lineage's expertise in end-to-end logistical solutions, its unrivaled real estate network, and its use of technology combine to promote food safety, increase distribution efficiency, advance sustainability, lessen environmental impact, and minimize supply chain waste. As a result, Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In pursuit of this shared purpose, we are working to build a world class Solutions Design team.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

2012

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