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Inbound Contacts Representative Jobs (NOW HIRING)

TTEC

Automotive Claims Representative

Melbourne, FL · On-site

... Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims ...

SkySource Solutions

Member Services Rep

Henderson, NV · On-site

You will handle inbound contacts from customers in order to provide and process information in ... Member Support Representative will collaborate with various departments within MLP to deliver on ...

SkySource Solutions

Member Services Rep

Henderson, NV · On-site

You will handle inbound contacts from customers in order to provide and process information in ... Member Support Representative will collaborate with various departments within MLP to deliver on ...

SkySource Solutions

Member Services Rep

Henderson, NV · On-site

$20/hr

You will handle inbound contacts from customers in order to provide and process information in ... Member Support Representative will collaborate with various departments within MLP to deliver on ...

Viewrail

Web Support Representative

Goshen, IN · On-site

$55K - $60K/yr

The Web Support Representative owns the customer experience for anyone buying through shop.viewrail ... Meet response-time and resolution standards on web-originated inbound contacts in a fast-paced ...

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Inbound Contacts Representative information

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How much do inbound contacts representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for inbound contacts representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Contacts Representative vs Customer Service Agent?

AspectInbound Contacts RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, retailRetail, hospitality, telecom, and various service sectors
Job FocusHandling inbound customer inquiries, order processing, supportAssisting customers, resolving issues, providing product info

Both roles involve assisting customers via phone or online, but Inbound Contacts Representatives typically focus on handling inbound calls related to orders or support, often in specialized industries. Customer Service Agents have a broader scope across various sectors, emphasizing problem resolution and customer satisfaction. While credentials and work environments overlap, the specific job functions and industry focus distinguish these roles.

What is an inbound contacts representative?

An inbound contacts representative is a customer service professional who handles incoming calls, emails, or messages from customers seeking assistance, information, or support. They typically use communication tools and may need knowledge of company products or services to resolve issues efficiently.

What is the role of an inbound contacts representative?

An inbound contacts representative handles incoming customer calls, emails, or messages to provide support, answer questions, and resolve issues. They often use customer service software and require good communication skills to ensure customer satisfaction and efficient problem resolution.

What skills are needed for inbound contacts representatives?

Inbound contacts representatives need strong communication skills, including active listening and clear verbal and written abilities. They should have problem-solving skills, patience, and the ability to handle multiple calls efficiently, often using customer service software or CRM tools. Good interpersonal skills and a positive attitude are also important for providing effective support.

What cities are hiring for Inbound Contacts Representative jobs?

Cities with the most Inbound Contacts Representative job openings:

What states have the most Inbound Contacts Representative jobs?

States with the most job openings for Inbound Contacts Representative jobs include:

What are popular job titles related to Inbound Contacts Representative jobs?

For Inbound Contacts Representative jobs, the most frequently searched job titles are:

Inbound Contacts Representative jobs near you
Infographic showing various Inbound Contacts Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Business Development Representative, New York

Manhattan, NY • On-site

Workwize
See more jobs at Workwizeexternal

$80K - $90K/yr

Other

Re-posted 17 days ago

Job description

Business Development Representative, New York

New York

At Workwize, we’re revolutionizing how businesses support their global teams.

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50,000 users and 120,000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the role:

As a Business Development Representative at Workwize, you’re the bridge between marketing and sales. Your main focus involves creating impactful online leads through strategic outbound outreaches, qualifying inbound contacts aligned with our Ideal Customer Profile, and identifying high-potential leads based on various engagement signals. You’re constantly experimenting to find new channels or possibilities to find new clients. Your insights will help both marketing and sales to adjust their strategy and will help them to become even more successful. Finally, automating your successful experiment is key to help us grow!

What You Will Do:
  • Strategic Outreach and Lead Generation:
  • Conduct strategic outbound outreaches via calling, emailing, LinkedIn, and other marketing activities to recognize online buying intent.
  • Experiment with new channels and methods to actively generate leads.
  • Automate successful channels and experiments to optimize efficiency.
  • Discover challenges and impact with prospects:
  • Qualify inbound contacts, ensuring alignment with the Ideal Customer Profile (ICP) and understanding their pain points.
  • Identify high-potential leads by gauging purchase intent through website behavior, email clicks, and participation in relevant forums, groups, and events.
  • Process Optimization and Insightful Communication:
  • Set up tests to explore new outreach channels and messaging strategies.
  • Analyze outcomes of tests and implement successful processes across the team.
  • Provide valuable insights and inputs to enhance outreach strategies and ensure effective communication with potential clients.
Skills & Qualifications
  • 2+ years of experience as a BDR.
  • Strong analytical skills.
Characteristics
  • Proven ability to analyze and implement successful strategies.
  • Strong communication and collaboration skills.
Our Team

Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including entrepreneurs, operational specialists, developers, and sales experts, constantly seeks original ideas to reach more consumers and provide top‑note value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encouraging creativity. We believe in having a great time along the way, fostering a positive and enjoyable work environment. Come unleash your potential with us!

Workwize offers:
  • A position in a fast-growing, and dynamic environment.
  • Flexibility to work in a hybrid environment, balancing office and home settings.
  • The best working setup, with all necessary tools and equipment provided.
  • Enjoy daily lunch provided at the office.
  • A vibrant, entrepreneurial work environment that encourages innovation and growth
OTE

$80,000 - $90,000 USD

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