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Inbound Call Center Jobs in Ocala, FL (NOW HIRING)

West Shore Home

Call Center Representative

Ocala, FL · On-site

$18.75 - $19.75/hr

Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

West Shore

Call Center Representative

Ocala, FL

$18.75 - $19.75/hr

Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

FastTrack Staffing

Customer Care Specialist

Ocala, FL

$16 - $18/hr

Answer inbound customer calls and provide account support * Make outbound welcome and payment ... Call Center Experience * High School Diploma or GED required * Previous customer service or call ...

Liveops

Remote Customer Service Representative

Ocala, FL · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

ExtensisHR

Sales Consultant

Lady Lake, FL · On-site

$60K/yr

... in retail, call center, SDR/BDR, or other customer-facing sales environments, ideally in a structured, performance-driven setting. * Experience in phone-based sales, including handling inbound ...

Opera Group Inc

Sales Consultant

Lady Lake, FL · On-site

$60K/yr

... in retail, call center, SDR/BDR, or other customer-facing sales environments, ideally in a structured, performance-driven setting. * Experience in phone-based sales, including handling inbound ...

Opera Group Inc

Sales Consultant

Lady Lake, FL · On-site

$60K/yr

... in retail, call center, SDR/BDR, or other customer-facing sales environments, ideally in a structured, performance-driven setting. * Experience in phone-based sales, including handling inbound ...

Opera Group Inc

Sales Consultant

Lady Lake, FL

$60K/yr

... in retail, call center, SDR/BDR, or other customer-facing sales environments, ideally in a structured, performance-driven setting. * Experience in phone-based sales, including handling inbound ...

Essex Mortgage

Customer CARE Specialist

Ocala, FL · On-site

$14.75 - $19.75/hr

The Customer CARE Specialist plays a pivotal role in delivering exceptional customer service within a fast-paced, blended inbound and outbound call center. This position is focused on strengthening ...

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How much do inbound call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound call center in Ocala, FL is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $16.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are some common challenges faced by inbound call center agents, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What are inbound call center jobs?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are the most commonly searched types of Inbound Call Center jobs in Ocala, FL? The most popular types of Inbound Call Center jobs in Ocala, FL are:
What are popular job titles related to Inbound Call Center jobs in Ocala, FL? For Inbound Call Center jobs in Ocala, FL, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Ocala, FL look for? The top searched job categories for Inbound Call Center jobs in Ocala, FL are:
What cities near Ocala, FL are hiring for Inbound Call Center jobs? Cities near Ocala, FL with the most Inbound Call Center job openings:
Inbound Call Center jobs near you

Call Center Representative

West Shore Home

Ocala, FL • On-site

$18.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Position: Inside Sales Representative
Location: Ocala, FL (ONSITE)
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.
Key Role Accountabilities:
  • Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
  • Make outbound calls to customers interested in the products West Shore Home has to offer!
  • Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
  • Meet and exceed daily and monthly targets.
  • Attend daily meetings with your team and department leadership to discuss metrics and priorities.
  • Maintain accurate records of all customer interactions in Salesforce.

Must-Have Requirements:
  • Excellent Communication Skills: Clear, friendly, and persuasive.
  • Sales-Driven Mindset: You're motivated by goals and take pride in reaching them.
  • Ability to Handle Rejection Positively: You see "no" as an opportunity to improve.
  • Previous Call Center or Sales Experience:Preferred but not required.

Benefits:
  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential

Compensation:
The hourly pay for this position is $18.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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