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Home Inbound Call Center Jobs in Ocala, FL (NOW HIRING)

West Shore Home

Call Center Representative

Ocala, FL · On-site

$18.75 - $19.75/hr

... inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

West Shore

Call Center Representative

Ocala, FL · On-site

$19.75/hr

... inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

Mosquito Squad

Sales Associate/Call Center Agent

Ocala, FL · On-site

$12 - $15/hr

Your primary responsibility will be to answer inbound calls, promote and sell the full suite of ... While we fight annoying bites for our clients here at home, for many the fight against the bite is ...

Liveops

Remote Customer Service Representative

Ocala, FL · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Waste Pro

Customer Service Rep in Citrus!

Hernando, FL · On-site

$13.50 - $18.50/hr

Collaborates with a team of customer service representatives to meet overall call center objectives ... inbound calls per day . 7. Averages answering calls in fewer than 12 seconds. 8. Establishes ...

Waste Pro

Customer Service Rep in Citrus!

Hernando, FL · On-site

$13.50 - $18.50/hr

Collaborates with a team of customer service representatives to meet overall call center objectives ... inbound calls per day . 7. Averages answering calls in fewer than 12 seconds. 8. Establishes ...

Waste Pro

Customer Service Rep

Ocala, FL · On-site

$14.25 - $19.50/hr

Collaborates with a team of customer service representatives to meet overall call center objectives ... inbound calls per day . 7. Averages answering calls in fewer than 12 seconds. 8. Establishes ...

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Home Inbound Call Center information

See Ocala, FL salary details

$11

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How much do home inbound call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for home inbound call center in Ocala, FL is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $16.97 per hour, depending on experience, location, and employer.

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What are popular job titles related to Home Inbound Call Center jobs in Ocala, FL?

For Home Inbound Call Center jobs in Ocala, FL, the most frequently searched job titles are:

What job categories do people searching Home Inbound Call Center jobs in Ocala, FL look for?

The top searched job categories for Home Inbound Call Center jobs in Ocala, FL are:

What cities near Ocala, FL are hiring for Home Inbound Call Center jobs?

Cities near Ocala, FL with the most Home Inbound Call Center job openings:

Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Ocala, FL as of August 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $33,505 per year, or $16.1 per hour.

Call Center Representative

West Shore Home

Ocala, FL • On-site

$18.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Position: Inside Sales Representative
Location: Ocala, FL (ONSITE)
Schedule: Tuesdays-Fridays 11:30am - 8:00pm, Saturdays 8:00am - 4:30pm
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.
Key Role Accountabilities:
  • Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
  • Make outbound calls to customers interested in the products West Shore Home has to offer!
  • Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
  • Meet and exceed daily and monthly targets.
  • Attend daily meetings with your team and department leadership to discuss metrics and priorities.
  • Maintain accurate records of all customer interactions in Salesforce.

Must-Have Requirements:
  • Excellent Communication Skills: Clear, friendly, and persuasive.
  • Sales-Driven Mindset: You're motivated by goals and take pride in reaching them.
  • Ability to Handle Rejection Positively: You see "no" as an opportunity to improve.
  • Previous Call Center or Sales Experience:Preferred but not required.

Benefits:
  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential

Compensation:
The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
#corpisshp
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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