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Inbound Call Center Jobs in Ohio (NOW HIRING)

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...

Southwoods Health

Call Center Specialist

Boardman, OH

$15.75 - $19.75/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... In this role, you will be responsible for managing inbound and outbound patient calls. Primary ...

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$17 - $28/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure an outstanding customer experience. Responsibilities: * Answer ...

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure an outstanding customer experience. Responsibilities: * Answer ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Alphabe Insight

Call Center Agent

Cincinnati, OH · On-site

$34K - $38K/yr

Call Center Agent Catch Vibe Voice is seeking a motivated and professional Call Center Agent to ... Handle inbound and outbound customer calls professionally and efficiently. * Provide accurate ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Alphabe Insight

Call Center Representative

Cincinnati, OH · On-site

$37K - $40K/yr

Call Center Representative Swift 7 Consultants is seeking a motivated and customer-focused Call ... Respond to inbound and outbound customer calls in a professional manner. * Provide accurate ...

Savard Personnel Group

Call Center Rep

Cincinnati, OH

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and ...

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and ...

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and ...

Amicis Global

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Columbus, OH Duration: 6+ Months Duties may include ... Engage internal clients via both inbound and outbound phone calls Act as initial and ongoing ...

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Showing results 21-40

All JobsInbound Call Center JobsInbound Call Center Jobs in Ohio

Inbound Call Center information

See Ohio salary details

$12

$16

$21

How much do inbound call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for inbound call center in Ohio is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.36 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Ohio? The most popular types of Inbound Call Center jobs in Ohio are:
What are popular job titles related to Inbound Call Center jobs in Ohio? For Inbound Call Center jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Ohio look for? The top searched job categories for Inbound Call Center jobs in Ohio are:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Ohio as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,273 per year, or $16.5 per hour.

Call Center Specialist

Southwoods Health

Boardman, OH • On-site

$14 - $17.50/hr

Other

Posted 6 days ago

Southwoods Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Call Center Specialist
Location: Boardman, OH (Main Office - Southwoods Executive Centre)
Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM
About the Role
Southwoods Health is seeking a professional Call Center Specialist to join our team at the Southwoods Executive Centre in Boardman. In this role, you will be responsible for managing inbound and outbound patient calls. Primary duties include scheduling patient encounters, accurately capturing demographic data, and verifying insurance through our pre-registration process. As the initial point of contact for our patients, you will play a critical role in ensuring they receive an exceptional, compassionate customer service experience.
Essential Duties & Responsibilities
  • Answer incoming calls, route them to the appropriate party, and take accurate messages when necessary.
  • Schedule patient appointments efficiently.
  • Update patient demographic and insurance information accurately within the EMR system using verification software.
  • Route physician referrals to the correct receiving offices or medical facilities.
  • Provide self-pay patients with accurate cost estimates and complete all required documentation for the physician's office.
  • Answer patient inquiries and provide detailed information both in person and over the phone.
  • Maintain strict compliance with all regulatory agencies (e.g., OSHA, ODH, BOP, TJC) across assigned physician practices.
  • Perform other administrative duties as assigned.
Qualifications
  • Education: Training or completed coursework in business office operations, computer skills, and medical terminology.
  • Experience: 1-2 years of experience in a call center or medical office setting is preferred.
  • Skills: Strong communication, problem-solving skills, and meticulous attention to detail.
  • Customer Service: Excellent de-escalation skills and a commitment to maintaining a professional, ethical demeanor at all times.

Why Southwoods Health?
At Southwoods, it's not just about the treatment, but how you're treated. We pride ourselves on delivering patient-centered care and fostering a supportive, friendly work environment.
Join our team today!
Apply online: www.southwoodshealth.com
#SWH

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