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Inbound Call Center Specialist Jobs (NOW HIRING)

F&M Bank

Call Center Specialist II

Lodi, CA · On-site

$21.40 - $24.61/hr

Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high-quality service to internal and external Bank customers. Who are we looking for? Key ...

Robert Half

Call Center Specialist

Honolulu, HI · On-site

$20 - $22/hr

We are looking for a dependable Call Center Specialist to support logistics to customers in ... Experience handling inbound calls and documenting information accurately. * Must be able to ...

Addison Group

Call Center Specialist

Charlotte, NC · On-site

$18 - $22/hr

Call Center Specialist (Customer Support) Location (city, state): Charlotte, NC Compensation: $18 ... Answer a high volume of inbound customer calls related to hotel reservations and travel ...

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$25.5K

$74.6K

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How much do inbound call center specialist jobs pay per year?

As of Aug 9, 2026, the average yearly pay for inbound call center specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

How does an inbound call center specialist typically collaborate with other departments to resolve customer issues?

Inbound Call Center Specialists frequently work closely with other departments such as technical support, billing, and sales to ensure customer concerns are addressed effectively. When a call requires expertise or action beyond their scope, they coordinate with the appropriate teams, often by escalating tickets or initiating follow-ups. Effective communication and documentation are key to seamless collaboration, ensuring customers receive timely and accurate solutions while maintaining a positive experience. This teamwork approach helps specialists build a well-rounded understanding of company operations and enhances their problem-solving skills.

What does an inbound call center specialist do?

An Inbound Call Center Specialist handles incoming calls from customers, addressing their questions, concerns, or requests about a company’s products or services. They are responsible for providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction. These specialists may also update customer records, process orders, and sometimes upsell products or services during the call. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound call center specialist?

To thrive as an Inbound Call Center Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential. Exceptional patience, active listening, and the ability to remain calm under pressure set standout specialists apart. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the customer service operation.
More about Inbound Call Center Specialist jobs
What cities are hiring for Inbound Call Center Specialist jobs? Cities with the most Inbound Call Center Specialist job openings:
What job categories do people searching Inbound Call Center Specialist jobs look for? The top searched job categories for Inbound Call Center Specialist jobs are:
Inbound Call Center Specialist jobs near you
Infographic showing various Inbound Call Center Specialist job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Call Center Specialist II

F&M Bank

Lodi, CA • On-site

$21.40 - $24.61/hr

Other

Re-posted 25 days ago

Job description

Call Center Specialist II
Department: Central Operations/Call Center
Location: Lodi
Salary: $21.40 - $24.61 (Commensurate with experience and qualifications)
Supervises Others: No
Employment Status: Full-Time (40hrs) Hourly, Non-Exempt - Benefited- Mon - Fri
F&M Bank's Call Center Specialists are responsible for assisting customers via phone and online chat with simple to complex questions regarding their account(s) and related services offered by the Bank. They are the "voice" of the Bank to our customers and, as such, are expected to provide exemplary customer service with efficiency and accuracy, while maintaining a friendly, professional demeanor, and communicating effectively. Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high-quality service to internal and external Bank customers.
Who are we looking for?
Key Responsibilities
  • Customer Support: Promptly and professionally respond to customer inquiries regarding account balances, debit cards, transactions, and fees, and provide support for our Online and Mobile Banking applications.
  • Issue Resolution: Efficiently troubleshoot and resolve customer issues such as transaction disputes, technical difficulties with online banking, and general complaints, escalating complex problems to management as needed.
  • Account Maintenance: Process customer requests for account changes, stop payments, address updates, password resets, etc., ensuring accuracy and confidentiality.
  • Product Promotion: Educate customers on the bank's full range of products and services and identify opportunities for cross-selling and upselling based on customer needs.
  • Compliance & Quality: Adhere to all banking laws, regulations, and internal policies, maintaining high call quality and service standards, including robust customer authentication and confidentiality protocols to protect customer data and ensure compliance with banking regulations.
  • Documentation: Accurately document all customer interactions and resolutions in the customer relationship management (CRM) software or other relevant systems.
  • Dependable attendance and punctuality by all employees are critical to the Bank's success. Must be reliable and maintain an excellent attendance record.
Also required:
  • Successful completion of a credit check is a condition of employment
  • Minimum of high school diploma or equivalent, college work/degree preferred
  • One year work experience in Customer Service, preferably for a Financial Institution (bank or credit union)
  • Multi-tasker with a desire to go the extra mile to service our customers
  • Superb written and verbal communication skills, with an emphasis on correct English grammar
  • Ability to use a multi-line telephone system and various computer-based applications, including Microsoft Office (Word, Excel, and Outlook); must have the ability to quickly learn and utilize new and updated system applications

F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

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