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Inbound Call Center Representative Jobs (NOW HIRING)

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

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Inbound CALL Center Representative information

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$23

How much do inbound call center representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for inbound call center representative in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What does an inbound call center representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What are some common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

More about Inbound CALL Center Representative jobs

What cities are hiring for Inbound Call Center Representative jobs?

Cities with the most Inbound Call Center Representative job openings:

Who are the top companies hiring for Inbound Call Center Representative jobs?

The top employers for Inbound Call Center Representative jobs are:

What states have the most Inbound Call Center Representative jobs?

States with the most job openings for Inbound Call Center Representative jobs include:

What are popular job titles related to Inbound Call Center Representative jobs?

For Inbound Call Center Representative jobs, the most frequently searched job titles are:

Infographic showing various Inbound Call Center Representative job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 7% Part Time, 4% Temporary, and 4% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

Inbound Call Center Representative

Palm Beach Gardens, FL

Mavis Tire Supply
Motor Vehicle Parts Manufacturing • 10K+ employees

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago


Mavis Tire rating

4.4

Company rating: 4.4 out of 10

Mavis Tire

Based on 393 frontline employees who took The Breakroom Quiz

The best things about working at Mavis Tire

  • 80%

    80% say they get paid time off

    say they get paid time off

  • 72%

    72% say they have respectful managers

    say they have respectful managers

  • 66%

    66% say their health insurance is affordable

    say their health insurance is affordable

Featured by Mavis Tire, based on 393 Breakroom Quiz responses from their frontline employees


Job description

Inbound Sales RepresentativePay: $55,000–$70,000/year (Base Pay + Weekly Uncapped Commission)Introductory Bonus: $2400 over eight weeks (terms apply)Job Type: Full-time, In-person | 5-Day WorkweekBuild a High-Earning Sales Career with Stability and SupportWhat You'll Do & Why You'll Love ItAs an Inbound Sales Representative, you'll handle incoming calls from customers actively searching for tire and automotive service solutions. Using our proven sales process, you will guide customers to the right products, convert inquiries into scheduled appointments, and deliver exceptional customer experience with no traditional cold calling.Your Key Responsibilities:Guide Customers to Solutions: Answer incoming calls, identify customer needs, and clearly explain service options to help them make informed purchasing decisions.Drive Appointments: Use a structured sales process to convert inbound inquiries into scheduled appointments while meeting individual performance goals.Deliver Great Service: Provide a professional, friendly, and helpful experience that creates promotors of the Mavis brand.What We Offer:Inbound Leads Only: Work exclusively with customers who are already reaching out to Mavis-no cold calling.Strong Earning Potential: Enjoy weekly uncapped commission, plus an eligible $2,400 introductory bonus paid over your first 8 weeks (terms apply).Paid Training & Onboarding: Master our products, systems, and sales process through comprehensive paid training before taking calls independently.Structured Schedule: Work a stable 5-day workweek (includes one weekend day: Saturday or Sunday).Comprehensive Benefits: Access health, dental, and vision coverage, life insurance, 401(k) with company match, plus paid vacation, holidays, and sick time.What We're Looking For6+ months of experience in sales, customer service, retail, hospitality, or a related customer-facing role.Strong communication skills and a customer-focused approach.A motivated, dependable team player who is comfortable working toward sales goals.Availability to work a five-day schedule, including one weekend day (Saturday or Sunday).Must be at least 21 years of age.Automotive experience is not required -- we'll provide the training you need to succeed.Ready to Join Team Mavis?Apply Online: www.mavis.com/careersCall Recruitment Directly: 844-375-3995  Mavis is an Equal Opportunity EmployerConsistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting HRConnect@mavistire.com. We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to HRConnect@mavistire.com. #ZR
Job Posted by ApplicantPro

Working at Mavis Tire

Perks for frontline workers

From Mavis Tire, via Breakroom

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • 401(k)

  • Vacation Time

  • Paid Time Off

About Mavis Tire, in their own words

From Mavis Tire

What began as Vic’s Cycle Shop in 1949 - a humble bike repair stand in Westchester County, New York - grew into a small chain of tire shops. In 1972, that local enterprise was rebranded as Mavis Tire Supply (inspired by its founders, Marion + Victor Sorbaro), becoming one of New York’s first multi-brand tire dealers. Through the 1970s and ’80s, Mavis was focused on delivering value-oriented service, and expanding carefully across the Northeast under the Sorbaro family’s leadership.

In 2018, Mavis Tire Supply merged with Express Oil Change & Tire Engineers and Brakes Plus to create a new national automotive care platform. The resulting company, Mavis Tire Express Services Corp., known as Mavis, continued to deliver value-oriented, best-in-class service and marked the beginning of a new phase of accelerated growth.

Today, Mavis is a national leader in tire and automotive services, boasting a family of brands which include Mavis Discount Tire, Mavis Tires & Brakes, Midas, Express Oil Change & Tire Engineers, Brakes Plus, Tire Kingdom, NTB (National Tire & Battery), Town Fair Tire, and Tuffy. From tires, oil changes, brakes, alignments, and batteries, to suspensions, exhaust work, and state inspections, we deliver it all with the same honest, community-first service that we’ve been known for since 1949. With more than 3,500 owned and franchised retail locations across the U.S. and Canada, Mavis serves millions of drivers each year, with a commitment to dependability, safety, convenience, and value.

Company values

From Mavis Tire

At Mavis, we understand that our people are, and always will be, our greatest asset. For over seventy years, our people have built the customer relationships that have allowed Mavis to become a leader in the industry. We stand for putting our customers first, delivering the highest quality service and treating every member of our team with the utmost respect. Today -- as we continue to grow -- we stand ready to welcome new talented and dedicated members to Team Mavis!

On Team Mavis, we believe knowledge is horsepower. We have a Training & Development team that helps provide live, in-person training on the skills and knowledge our team members need to learn, improve and advance with the company. Mavis is founded on over seventy-five years of promotion, and provide our team members the guidance and support they need to achieve their career goals.

Diversity and inclusion statement

From Mavis Tire

Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available at HRConnect@mavistire.com.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state, and local laws. If you believe you require such assistance for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to HRConnect@mavistire.com.


What Mavis Tire employees say

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