AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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Inbound Customer Service Representative Pay: $25.00 - $30.00 per hour Job Type: Full Time Job ... Analyze customer requests and provide accurate information and solutions * Document all customer ...
Inbound Customer Service Representative Pay: $25.00 - $30.00 per hour Job Type: Full Time Job ... Analyze customer requests and provide accurate information and solutions * Document all customer ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies. * Stay informed on Paylocity's services, sales ...
Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies. * Stay informed on Paylocity's services, sales ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies. * Stay informed on Paylocity's services, sales ...
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Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies. * Stay informed on Paylocity's services, sales ...
Sacramento, CA ยท Hybrid
$19/hr
Inbound Sales Representative | 1stoplighting.com, patioheatandshade.com Company Overview: Belami is ... Strong analytical and decision-making skills Benefits: Medical, Dental, amp; Vision Insurance, 401k ...
Sacramento, CA ยท Hybrid
$19/hr
Inbound Sales Representative | 1stoplighting.com, patioheatandshade.com Company Overview: Belami is ... Strong analytical and decision-making skills Benefits: Medical, Dental, amp; Vision Insurance, 401k ...
Description Fulfillment Center Manager - Inbound See What We're All About As one of the nation ... Analyze operational metrics and performance data to identify trends and opportunities for ...
Description Fulfillment Center Manager - Inbound See What We're All About As one of the nation ... Analyze operational metrics and performance data to identify trends and opportunities for ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
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AI-assisted call analysis * Weekly coaching reports * CRM dashboards * Sales scorecards * Standard operating procedures * Structured onboarding * Weekly sales workshops * KPI reporting We don't ...
Inbound Operations Supervisor Location: Brownsburg, IN Weekend Shift: Friday - Sunday, 12am - 12 ... Manage and analyze operational data using Microsoft Excel, including reporting, KPI tracking, and ...
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Inbound Operations Supervisor Location: Brownsburg, IN Weekend Shift: Friday - Sunday, 12am - 12 ... Manage and analyze operational data using Microsoft Excel, including reporting, KPI tracking, and ...
Inbound Operations Supervisor Location: Brownsburg, IN Weekend Shift: Friday - Sunday, 12am - 12 ... Manage and analyze operational data using Microsoft Excel, including reporting, KPI tracking, and ...
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Inbound Operations Supervisor Location: Brownsburg, IN Weekend Shift: Friday - Sunday, 12am - 12 ... Manage and analyze operational data using Microsoft Excel, including reporting, KPI tracking, and ...
Drive inventory effectiveness and operational efficiency by analyzing stock levels, identifying inbound process bottlenecks, and implementing improvements that optimize downstream workflows including ...
Drive inventory effectiveness and operational efficiency by analyzing stock levels, identifying inbound process bottlenecks, and implementing improvements that optimize downstream workflows including ...
$31K - $40K
11% of jobs
$40K - $49K
9% of jobs
$52.1K is the 25th percentile. Wages below this are outliers.
$49K - $58K
15% of jobs
$58K - $67K
15% of jobs
The median wage is $67.3K / yr.
$67K - $76K
18% of jobs
$82.5K is the 75th percentile. Wages above this are outliers.
$76K - $85K
11% of jobs
$85K - $94K
7% of jobs
$94K - $103K
5% of jobs
$103K - $112K
4% of jobs
$112K - $121K
2% of jobs
$121K - $130K
3% of jobs
$31K
$73.3K
$130K
| Aspect | Inbound Analyst | Outbound Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or data analysis are common | Similar credentials; often the same certifications apply |
| Work Environment | Works primarily with inbound customer data, support tickets, and service inquiries | Focuses on outbound campaigns, sales calls, and marketing outreach |
| Employer & Industry Usage | Used in customer service, logistics, and sales industries | Common in sales, marketing, and telecommunication sectors |
| Comparison Purpose | Analyzes inbound customer interactions to improve service and retention | Analyzes outbound efforts to increase sales and engagement |
While both roles involve data analysis and customer interaction, Inbound Analysts focus on inbound customer data and support, whereas Outbound Analysts concentrate on outbound sales and marketing campaigns. Understanding these differences helps organizations optimize their customer engagement strategies.

Full-time
Posted 10 days ago
Inbound Sales Performance Leader
Location: Remote.Candidates must be available during U.S. Pacific business hours and possess excellent spoken and written English.
Employment Type:ย Initial 90-Day Performance Engagement (Contract), with the opportunity to transition into aย long-termย role based onย results.ย
Help Great Salespeople Become Eliteย
Aboutย TurFreshย
TurFreshย is the original and most established artificial turf cleaning and maintenance company, serving homeowners and businesses across multiple states.ย
For over 26 years,ย weโveย focused on creating cleaner, safer, more enjoyable outdoor spaces while building lasting customer relationships. Every interaction, from the first call to ongoing service, is designed to earn trust and deliver long-term value.ย
We continuously improve how we sell, coach,ย operate, and serve by embracing AI, testingย new ideas, and holding ourselves accountable. We value curiosity and a commitment to getting better every week.ย
Through ourย TurfRescueย initiative, we make regular donations to animal shelters and rescues, supporting the care of dogs and helping the organizations that protect and rehome them.ย
Our sales teamย isnโtย broken.ย
Theyโreย successful, highly coachable, and committed to continuous improvement. They voluntarily attend weekly training, embrace feedback, and activelyย seekย coaching because they want to become exceptional at their craft.ย
Weโreย looking for someone who shares that mindset.ย
Your Missionย
Improve our inbound sales teamโs conversion rate.ย
Everything else, including coaching, accountability, role-playing, call reviews, AI insights, training reinforcement, and performance management, exists toย accomplishย that goal.ย
About the Opportunityย
This role begins asย anย Initialย 90-Day Performance Engagementย because we believe leadership should beย demonstratedย through results, not resumes or titles.ย
At the end of the engagement, the question should be simple:ย
Did our sales team improve because you were here?ย
If the answer is yes,ย weโllย want to continue building together in a long-term leadership role.ย
Our business is different from most home service companies.ย
Every customer begins as an inbound inquiry.ย
Customers have already expressed interest before speaking with our team.ย
Sales consultants educate, qualify, quote, and close customers entirely over the phone.ย
Field technicians verify measurements and perform the work. They do not sell.ย
Marketing generates demand. Salesย convertsย demand.ย
We are not trying to generate more leads.ย
We are focused on converting more of the opportunities we already earn.ย
TurFreshย has been in business for more than 26 years, but weย donโtย operateย like a companyย thatโsย satisfied with the status quo.ย
Weโreย constantly refining how we sell through AI, call analysis, operational feedback, experimentation, evolvingย salesย playbooks, and continuous learning.ย
Youโllย join a company that already has a strong operating foundation, including:ย
AI-assisted call analysisย
Weekly coaching reportsย
CRM dashboardsย
Sales scorecardsย
Standard operating proceduresย
Structured onboardingย
Weekly sales workshopsย
KPI reportingย
Weย donโtย expect you to arrive with a cannedย methodology.ย
We expect you toย learnย our business quickly, contribute ideas, reinforce what works, challenge whatย doesnโt, and help us continuously improve how we coach and how we sell.ย
You will:ย
Own the daily performance of our inbound sales team.ย
Coach sales consultants through structured one-on-one coaching.ย
Reinforce andย expand onย concepts taught during weekly sales workshops.ย
Review recorded sales conversations and AI-generated coaching insights.ย
Conduct role-play sessions using real customer scenarios.ย
Inspect execution to ensure coaching becomes a daily habit.ย
Hold salespeople accountable for consistently executing our salesย methodology.ย
Improve discovery, qualification, objection handling, follow-up, and closing.ย
Accelerate new hire development.ย
Reduce sales-created operational issues through betterย qualificationย and documentation.ย
Partner with Sales Operations, Marketing, and Operations to improveย the customerย experience.ย
Identifyย opportunities to improve both individual performance and our overall sales process.ย
Success is measured by results,ย notย activity.ย
Primary KPIย
Team Conversion Rateย
Supporting KPIsย
Revenue per Quoteย
Maintenance Plan Attachment Rateย
Sales-Created Operational Errorsย
New Hire Ramp Timeย
CRM Hygieneย
Sales Quality and Consistencyย
This role is for someone who enjoysย owningย performance.ย
You believe great coaching includes reinforcement, inspection, accountability, and follow-through, not just delivering advice.ย
You know how to earn the respect of talented salespeople while challenging them to continually improve.ย
Youโreย comfortable having difficult conversations, coaching through resistance, and ensuring that training becomesย consistentย execution.ย
You thrive in organizations that are constantly learning, testing, and improving.ย
Most importantly, you measure your success by one thing:ย
The measurable improvement of the people you lead.ย
Weโreย far more interested inย howย youโveย improved sales performance thanย whereย youโveย worked.ย
The ideal candidate has successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement.ย
You should have experience:ย
Improving conversion rates through coaching and accountability.ย
Reviewing recorded sales calls andย identifyingย coaching opportunities.ย
Conducting one-on-one coaching and structured role-playing.ย
Reinforcing training through consistent follow-up.ย
Using CRM data, call recordings, and performance metrics to prioritize coaching.ย
Helping salespeople consistently execute a defined sales process.ย
Working in an environmentย whereย inbound customer conversations, rather than outbound prospecting, drive revenue.ย
Experience selling to residential consumers is preferred. More importantly,ย weโreย looking for someone who can quicklyย learnย our business, earn the teamโs trust, and measurably improve performance.ย
By the end of the engagement, we expect you to have:ย
Earned the trust and respect of the sales team.ย
Establishedย a consistentย coaching and accountability cadence.ย
Reinforced our training through daily execution.ย
Improved individual sales behaviors.ย
Begun producing measurable improvements in conversion and overall sales quality.ย
Contributed ideas that strengthen our evolving sales process.ย
Ifย youโveย helped our salespeople improve, and the resultsย demonstrateย that impact,ย weโllย be excited to discuss a permanent leadership opportunity.ย
We believe performance leaders shouldย demonstrateย their ability to improve people, not simply talk about it.ย
Our process includes:ย
Recruiter interviewย
Practical coaching exercise using real sales conversationsย
Live coaching simulationย
Leadership interviewย
Possible paid working session with our sales teamย
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Sourced by ZipRecruiter
Construction
11 - 50 Employees
Santa Ana, CA, US
1999