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In Store Tech Jobs (NOW HIRING)

Big Lots

Retail Store IT Systems Lead

Henderson, NC · On-site

The role plays a key part in aligning technology initiatives with operational excellence and ... Ensure all store systems are compliant with PCI DSS requirements. * Coordinate with InfoSec and ...

Addison Group

IT Manager - Retail Systems

Chicago, IL · On-site

$110K - $140K/yr

This is a high-impact role where you will own the technology that keeps stores running--POS systems, networking, and all in-store infrastructure. This is not a sit-back leadership role. You'll be in ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Other duties as assigned Store Technology (IT) Support * Provide Tier 1 troubleshooting for in-store point-of-sale (POS) systems, handheld scanning devices, related peripherals, and password resets ...

MAPCO Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Other duties as assigned Store Technology (IT) Support * Provide Tier 1 troubleshooting for in-store point-of-sale (POS) systems, handheld scanning devices, related peripherals, and password resets ...

H&M

Store Manager

Dania Beach, FL · On-site

Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) * Secure a strong balance and the maintenance ...

H&M

Store Manager

Dania Beach, FL · On-site

Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) * Secure a strong balance and the maintenance ...

H&M

Store Manager

Beaumont, TX · On-site

Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) * Secure a strong balance and the maintenance ...

Kohl's

Full-Time Store Support Lead

Commack, NY

$18.85 - $29.60/hr

Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios * Communicate and guide store technology issues through resolution * Complete assigned cross ...

T-Mobile

Store-in-Store Manager

Owensboro, KY · On-site

They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in ...

VOA Michigan

Store Support Systems Manager

Lansing, MI · On-site

$55K - $58K/yr

This role is ideal for a retail professional who enjoys variety and thrives in a fast-paced environment. You'll partner with store leadership to support operations, maintain store technology, analyze ...

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As of Aug 17, 2026, the average hourly pay for in store tech in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $20.19 per hour, depending on experience, location, and employer.

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Store Systems Analyst

Vallarta Supermarkets

Santa Clarita, CA • On-site

$32 - $35/hr

Full-time

Re-posted 18 days ago

Vallarta Supermarkets rating

5.8

Company rating: 5.8 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

72nd of 122 rated grocery stores

Job description

Title: Store Systems Analyst
Classification: Non-exempt
Reports to: Store Systems Manager
 
JOB DESCRIPTION:
Position Summary: 
The Store Systems Analyst supports the implementation, deployment, and delivery of retail store systems and store technology initiatives across locations from Southern to Central California. This role supports point-of-sale (POS) systems, payments, self-checkout (SCO), and other store technology solutions by coordinating projects, executing deployments, supporting testing and stabilization, and driving vendor coordination to resolution.
Note:
Vallarta has an in-house Help Desk and Field Support teams responsible for day-to-day user support and break/fix. This role focuses on project delivery and provides technical guidance, documentation, and handoff materials for IT operational support.
General Duties and Responsibilities:
  • Lead assigned initiatives from intake through closeout, including scope definition, requirements gathering, acceptance criteria, and stakeholder alignment.
  • Create and maintain work plans (milestones, timelines, dependencies, owners, and deliverables) and adjust plans as conditions change.
  • Facilitate cross-functional execution with Store Operations, Vendors, IT teams, Continuous Improvement, and Store Leadership.
  • Keep a tracker of risks, issues, assumptions, and key decisions to stay ahead of problems; communicate trade-offs early and escalate blockers or approvals when needed. 
  • Provide concise status updates (weekly or as required) and document key decisions, actions, and outcomes.
  • Drive closeout by validating results, documenting outcomes, and transitioning support materials (Helpdesk KB Articles, job aids, known issues, etc.) to operational teams.
  • Execute store technology deployments, including configuration, software/hardware installation, and on-site/remote validation.
  • Support deployments across POS, SCO, Electronic Payment Systems, digital signage, fresh department scales, scale labeling, restaurant kiosks, and department queuing systems.
  • Coordinate cutover activities to minimize operational impact. Confirm readiness with site checklists and communicate expectations to stakeholders.
  • Maintain deployment documentation and checklists to enable repeatable execution and consistent outcomes.
  • Develop and execute regression testing scripts for upgrades/changes (POS workflows, payments, peripherals, and other department workflows as applicable).
  • Document test results and support go/no-go decisions with clear evidence and defined acceptance criteria.
  • Track issues discovered during testing and rollout. Prioritize fixes and coordinate remediation plans with stakeholders and vendors.
  • Support post-deployment stabilization and ensure completed solutions are transitioned with usable documentation and support procedures.
  • Manage vendor incidents related to assigned initiatives end-to-end, including impact summary, supporting evidence, and clear reproduction steps.
  • Coordinate troubleshooting with vendor partners and drive follow-ups until resolution is confirmed.
  • Validate vendor fixes in-store and/or via remote verification (as appropriate) prior to closure. Confirm stability to prevent repeat issues.
  • Maintain clear case notes and other evidence (logs, timestamps, screenshots) to reduce back-and-forth and speed resolution.
  • Coordinate and execute vendor software updates/upgrades for assigned store systems, including scheduling, dependencies, and rollback considerations.
  • Maintain versioning documentation (current version by store/system, release dates, upgrade history, and configuration notes) to support troubleshooting.
  • Track and document known issues, workarounds, and incident trends by version. Validate fixes and update records as issues are resolved.
  • Review and analyze vendor release notes to assess operational impact, define testing/regression scope, and communicate changes to stakeholders in plain language.
  • Ensure updates follow change management and validation practices, with documented test evidence and clear go/no-go criteria prior to rollout.
  • Maintain a positive, professional communication style when working with store teams, operations leadership, and vendors.
  • Translate technical status into clear updates for non-technical stakeholders. Set expectations, communicate risks early, and confirm decisions.
  • Contribute to standard operating procedures, checklists, and training materials to support consistent adoption and supportability.
  • Use remote support tools (for example: BeyondTrust/Bomgar, VNC, RDP, Aloha CMC) and review common configuration artifacts (.INI/.XML/.CFG).
  • Create and maintain basic scripts (PowerShell/batch) as needed for support and deployments.
Knowledge and Skills:
  • 3+ years of experience supporting retail POS systems and store technologies in a multi-store environment.
  • Demonstrated ability to plan and execute initiatives (milestones, timelines, dependencies) and drive them to closeout with minimal oversight (planning, coordination, execution, validation, and documentation).
  • Demonstrated strong problem-solving skills, including the ability to assess ambiguous issues, identify root causes, and recommend practical solutions.
  • Demonstrated experience working with vendors: opening cases, providing technical details, following up consistently, and validating fixes prior to closure.
  • Positive, professional communication style. Able to work effectively with all levels of users and management and maintain a customer-service mindset in alignment with the company’s core values.
  • Strong troubleshooting foundation across network and application layers (OSI model concepts), including the ability to apply these concepts when diagnosing store endpoint connectivity and application issues (for example: cabling/Wi-Fi, VLANs, IP/DNS/DHCP, ports/timeouts, and application connectivity).
  • Experience troubleshooting Windows Server environments (physical and virtualized) and enterprise (LTSC) Windows workstations.
  • Strong understanding of network environments for store endpoints (TCP/IP, DNS, DHCP).
  • Strong organization and documentation skills (clear status updates, action tracking, and stakeholder alignment).
  • CompTIA A+ certification (or equivalent foundational IT certification) preferred.
  • Experience with Grocery and/or Hospitality POS platforms such as Encor/Aloha (or comparable enterprise POS/SCO platforms).
  • Experience supporting self-checkout environments, restaurant kiosks/KDS, digital menu boards, digital signage implementations, and other store technology integrations.
  • Experience with fresh department technologies such as weight scales and/or customer queuing systems (meat/seafood).
  • Payment device experience (EMV/contactless/EBT), including coordination with payment processors and vendors.
  • Experience supporting pilots/phased rollouts and building rollout playbooks, regression test scripts, and readiness checklists.
  • Familiarity with logs and configuration artifacts used in POS environments. 
  • Basic scripting exposure (PowerShell/batch).
  • Basic familiarity with PCI concepts as they relate to store payment environments.
  • CompTIA A+ certification (or equivalent foundational IT certification) preferred.
  • Experience with Grocery and/or Hospitality POS platforms such as Encor/Aloha (or comparable enterprise POS/SCO platforms).
  • Experience supporting self-checkout environments, restaurant kiosks/KDS, digital menu boards, digital signage implementations, and other store technology integrations.
  • Experience with fresh department technologies such as weight scales and/or customer queuing systems (meat/seafood).
  • Payment device experience (EMV/contactless/EBT), including coordination with payment processors and vendors.
  • Experience supporting pilots/phased rollouts and building rollout playbooks, regression test scripts, and readiness checklists.
  • Familiarity with logs and configuration artifacts used in POS environments. 
  • Basic scripting exposure (PowerShell/batch).
  • Basic familiarity with PCI concepts as they relate to store payment environments.
Physical Demands:
This position requires the ability to perform work for extended periods while seated and/or standing for extended periods, as business needs dictate and using a computer and standard office equipment, with or without reasonable accommodation. Occasional travel across all locations, Southern and Central California up to approximately 15%. This role may involve occasional light lifting of supplies or materials, with or without reasonable accommodation.  The ability to effectively manage multiple tasks, priorities, and requests simultaneously in a fast-paced environment is required.
 
Position Type/Expected Hours of Work:
This is a Non-exempt Level Position; Monday – Friday, 8:00am-5:00pm; business hours and is primarily on-site, with occasional travel between locations.
 
This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

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About Vallarta Supermarkets

Sourced by ZipRecruiter

For more than 35 years, Vallarta Supermarkets has been bringing families together over fresh and authentic food. When you enter Vallarta, you know right away that it’s about more than food shopping — it’s about celebrating. Celebrating the food, culture, colors, and vibrant energy of Mexico and Latin America. Vallarta offers a feast for ALL your senses. You can smell the sweet aromas from the bakery, hear the rhythms of the music playing, and different languages spoken all around you.

Industry

Supermarkets and grocery stores

Company size

5,001 - 10,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1985

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