Imports Customer Service Jobs (NOW HIRING)

The Import Coordinator plays a key role in ensuring accurate and timely processing of import shipments. This position focuses on reviewing and interpreting import documentation, maintaining precise data entry, coordinating delivery orders, and supporting logistics operations to maximize efficiency and profitability. The role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced office environment.

• Review import documentation and determine all pertinent details required for processing shipments.
• Perform piece count reconciliation to ensure shipment quantities match documentation and system records.
• Complete accurate data entry of shipment, customer, and billing information into internal systems.
• Look up and update arrival notice information to keep shipment status current and visible to stakeholders.
• Trace freight as needed to identify shipment location, status, and potential delays.
• Assist with updating and maintaining Cargowise system filters to ensure clean and efficient data management.
• Create delivery orders and delivery instructions as needed to coordinate the movement of freight.
• Obtain quotes from truckers, warehouses, and related service providers to support cost-effective logistics planning.
• Maximize profit margins for the department by evaluating service options and equipment needs for deliveries.
• Determine and coordinate the equipment needed for deliveries to meet shipment and customer requirements.
• Obtain proof of delivery and verify that shipments have reached their destination as scheduled.
• Obtain delivery charges, reconcile invoices, and resolve disputed charges with service providers.
• Assist Import Customer Service Representatives with daily functions and shipment-related tasks as needed.
• Perform periodic clean-up of Cargowise system filters to improve data accuracy and system performance.
• Communicate effectively with internal teams, customers, and service providers via email and phone to resolve shipment matters and provide updates.

• Demonstrated ability to interpret and process import documentation accurately.
• Experience with data entry and administrative support in a logistics or freight-related environment.
• Strong customer service skills with the ability to handle shipment inquiries and issues professionally.
• Knowledge of import processes, order entry, dispatch, and freight coordination.
• Proficiency in Microsoft Office and Microsoft systems, including Outlook and email communication.
• Ability to manage documentation processes such as bills of lading and arrival notices.
• Strong verbal and written communication skills for clear interaction with customers and service providers.
• Ability to follow up and follow through on shipment matters until resolution.
• Capacity to shift tasks quickly and efficiently without frustration in a dynamic work setting.
• Critical thinking skills with the ability to identify problems and propose practical solutions.
• Ability to work effectively in logistics and freight forwarding operations.
• Competence in invoicing and reconciling delivery charges, including disputed amounts.

• Professional appearance and demeanor suitable for an office environment.
• Positive attitude and a team-oriented mindset.
• Self-starter and “go-getter” who takes initiative and works proactively.
• Willingness to assist where needed, including stepping in without being asked when appropriate.
• Receptive to receiving instructions and open to guidance and feedback.
• Ability to recognize when to shift from email communication to a phone call to resolve issues more effectively.
• Promotable mindset with a desire to grow and take on additional responsibilities.
• Strong organizational skills and ability to handle multiple tasks simultaneously.
• Comfort working in a freight forwarder or logistics setting.
• Familiarity with Cargowise or similar logistics and freight management systems is beneficial.

This role is 100% onsite in an office environment. The Import Coordinator works closely with logistics, customer service, and freight forwarding teams, using systems such as Cargowise, Microsoft Office, Outlook, and email for daily operations. The setting is professional and fast-paced, with a focus on accuracy, collaboration, and responsive communication. Employees who transition to full-time status have access to strong benefits, contributing to an attractive and supportive workplace culture.

This is a Contract to Hire position based out of Cordova, TN.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cordova,TN.

This position is anticipated to close on Aug 7, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.