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Imports Customer Service Jobs (NOW HIRING)

Expeditors

Import Customer Service Agent

San Diego, CA

$23.50 - $25/hr

Provide exceptional customer support for air import shipments, ensuring timely updates and resolution of service issues. Key Responsibilities: * Act as the primary point of contact for customers ...

Expeditors

Import - Customer Service Agent

San Diego, CA · On-site

$23.50 - $25/hr

Provide exceptional customer support for air import shipments, ensuring timely updates and resolution of service issues. Key Responsibilities: * Act as the primary point of contact for customers ...

Buckland Co.

Mexico Import CSR (P-Time Weekends)

Laredo, TX

$12.50 - $16.75/hr

Mexico Import CSR (P-Time Weekends) For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to ...

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How much do imports customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for imports customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Imports Customer Service representatives?

Imports Customer Service representatives are professionals who manage and coordinate the import process for goods entering a country. They act as a liaison between clients, shipping companies, customs brokers, and other stakeholders to ensure that imported goods are delivered efficiently and in compliance with all regulations. Their duties often include tracking shipments, resolving issues with customs clearance, handling import documentation, and providing timely updates to customers. These representatives play a key role in ensuring customer satisfaction by addressing inquiries, solving problems, and facilitating smooth logistics operations.

Is import specialist a good job?

An import specialist is responsible for managing the import process, ensuring compliance with regulations, and coordinating shipments. The role often requires knowledge of customs procedures, attention to detail, and proficiency with tracking tools. It can offer stable employment and opportunities for advancement in logistics and supply chain industries.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are often considered good entry-level positions because they typically require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles can provide foundational experience for careers in sales, support, or management and often offer on-the-job training. However, the suitability depends on individual skills and career goals.

What are the key skills and qualifications needed to thrive as an Imports Customer Service representative, and why are they important?

To thrive as an Imports Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and supply chain processes, often supported by experience in logistics or a related field. Familiarity with freight management systems, customs clearance platforms, and ERP software is typically required. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for managing client expectations and resolving issues efficiently. These skills ensure timely and accurate import operations, leading to high customer satisfaction and compliance with trade regulations.

What are the most common challenges faced by Imports Customer Service professionals, and how can they be addressed?

Imports Customer Service professionals often encounter challenges such as navigating complex international shipping regulations, coordinating with multiple stakeholders across different time zones, and resolving documentation discrepancies. Staying organized and maintaining clear communication with clients, customs brokers, and carriers is essential to ensure smooth import processes. Proactively monitoring shipments and staying up-to-date with regulatory changes can help address issues quickly and keep clients informed. Building strong relationships with partners and leveraging technology for tracking and documentation will also help mitigate common obstacles in this role.

What is the highest paying customer service job?

In customer service roles, senior positions such as Customer Service Managers, Customer Experience Directors, or specialized roles like Technical Support Managers tend to have the highest salaries. These roles often require extensive experience, leadership skills, and sometimes industry-specific certifications, with salaries varying based on company size and location.

What is import customer service responsibilities?

Import customer service responsibilities include assisting clients with tracking shipments, resolving issues related to customs clearance, providing product and shipping information, and coordinating with logistics teams to ensure timely delivery. Strong communication skills and knowledge of import regulations are essential for effective support in this role.

What is the difference between Imports Customer Service vs Customs Broker?

AspectImports Customer ServiceCustoms Broker
CredentialsCustomer service certifications, industry-specific trainingCustoms broker license, certifications (e.g., NCB)
Work EnvironmentOffice, call centers, client interactionsCustoms offices, shipping ports, regulatory agencies
Employer & IndustryImport/export companies, logistics firmsCustoms agencies, freight forwarders
Primary FocusCustomer support, order tracking, issue resolutionCustoms clearance, tariff classification, compliance

While both roles are involved in international shipping, Imports Customer Service focuses on assisting clients with their import orders and resolving service issues. Customs Brokers handle the legal and regulatory aspects of customs clearance, ensuring shipments comply with laws. Both roles require knowledge of import procedures, but their responsibilities and credentials differ significantly.

More about Imports Customer Service jobs
What job categories do people searching Imports Customer Service jobs look for? The top searched job categories for Imports Customer Service jobs are:
Imports Customer Service jobs near you
Infographic showing various Imports Customer Service job openings in the United States as of June 2026, with employment types broken down into 7% Locum Tenens, 86% Contract, and 7% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Import Customer Service Representative

MSC Mediterranean Shipping Company SA

Tempe, AZ

$15.50 - $21.25/hr

Other

Posted 25 days ago

Job description

Handles general import inquiries directed to the US - CS Import queue in Dynamics and phone calls. All inquiries must be addressed promptly and accurately. Dynamics cases should be properly categorized and include the necessary information to ensure data integrity for management analysis. Maintains productivity and service standards as established by the Manager and the Company.

 Key Responsibilities

  • Resolving cases and answering calls promptly and accurately using Dynamics and 8x8 systems.
  • Ensuring that cases are categorized and include the necessary information according to the subject matter.
  • Redirecting inquiries to the appropriate parties if Import Customer Service is unable to provide a correct response.
  • Completing assigned tasks before taking breaks, lunch, or ending the workday.
  • Ensuring that all inquiries are handled and followed through until resolution to ensure good customer experience (CX).
  • Maintaining productivity and service level standards as set by the Manager and the Company.
  • Ensuring that quality standards are met for all inquiries handled.
  • Maintaining a high standard of professionalism in all interactions with internal and external customers.
  • Collaborate closely with the Import Customer Service Management to align goals and initiatives.
  • Foster a collaborative environment within the ICS team and other divisions to enhance overall performance.
  • Communicate effectively with team members, providing clear guidance and support.
  •  Perform other duties as assigned by management to support the overall objectives of the ICS team.
     

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