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Imports Customer Service Jobs (NOW HIRING)

Weida Freight System, Inc.

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Import Coordinator

Compton, CA · On-site

$25 - $30/hr

We are seeking a detail-oriented and customer-focused Import Customer Service Representative with freight forwarding experience. The ideal candidate will handle the full import process for ocean and ...

COIM USA INC.

Customer Service Representative

West Deptford, NJ · On-site

$15.75 - $21.25/hr

... service. * Manage the order fulfillment process from receipt of purchase order through to order ... Manage import customer shipments to ensure that order requirements are met. * Work with Purchasing ...

Imperativelogistics

Imports Supervisor

Laredo, TX · On-site

Import team, ensuring compliant, efficient, and high-quality customs clearance operations while delivering exceptional customer service. This role oversees daily import activities, develops team ...

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How much do imports customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for imports customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an imports customer service representative?

Imports Customer Service representatives are professionals who manage and coordinate the import process for goods entering a country. They act as a liaison between clients, shipping companies, customs brokers, and other stakeholders to ensure that imported goods are delivered efficiently and in compliance with all regulations. Their duties often include tracking shipments, resolving issues with customs clearance, handling import documentation, and providing timely updates to customers. These representatives play a key role in ensuring customer satisfaction by addressing inquiries, solving problems, and facilitating smooth logistics operations.

What are the key skills and qualifications needed to thrive as an imports customer service representative?

To thrive as an Imports Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and supply chain processes, often supported by experience in logistics or a related field. Familiarity with freight management systems, customs clearance platforms, and ERP software is typically required. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for managing client expectations and resolving issues efficiently. These skills ensure timely and accurate import operations, leading to high customer satisfaction and compliance with trade regulations.

What are the most common challenges faced by imports customer service professionals, and how can they be addressed?

Imports Customer Service professionals often encounter challenges such as navigating complex international shipping regulations, coordinating with multiple stakeholders across different time zones, and resolving documentation discrepancies. Staying organized and maintaining clear communication with clients, customs brokers, and carriers is essential to ensure smooth import processes. Proactively monitoring shipments and staying up-to-date with regulatory changes can help address issues quickly and keep clients informed. Building strong relationships with partners and leveraging technology for tracking and documentation will also help mitigate common obstacles in this role.

What is the difference between Imports Customer Service vs Customs Broker?

AspectImports Customer ServiceCustoms Broker
CredentialsCustomer service certifications, industry-specific trainingCustoms broker license, certifications (e.g., NCB)
Work EnvironmentOffice, call centers, client interactionsCustoms offices, shipping ports, regulatory agencies
Employer & IndustryImport/export companies, logistics firmsCustoms agencies, freight forwarders
Primary FocusCustomer support, order tracking, issue resolutionCustoms clearance, tariff classification, compliance

While both roles are involved in international shipping, Imports Customer Service focuses on assisting clients with their import orders and resolving service issues. Customs Brokers handle the legal and regulatory aspects of customs clearance, ensuring shipments comply with laws. Both roles require knowledge of import procedures, but their responsibilities and credentials differ significantly.

More about Imports Customer Service jobs
What job categories do people searching Imports Customer Service jobs look for? The top searched job categories for Imports Customer Service jobs are:
Imports Customer Service jobs near you
Infographic showing various Imports Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Import Customer Service Representative

MSC Mediterranean Shipping Company SA

Tempe, AZ • On-site

$15.50 - $21.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Handles general import inquiries directed to the US - CS Import queue in Dynamics and phone calls. All inquiries must be addressed promptly and accurately. Dynamics cases should be properly categorized and include the necessary information to ensure data integrity for management analysis. Maintains productivity and service standards as established by the Manager and the Company.

 Key Responsibilities

  • Resolving cases and answering calls promptly and accurately using Dynamics and 8x8 systems.
  • Ensuring that cases are categorized and include the necessary information according to the subject matter.
  • Redirecting inquiries to the appropriate parties if Import Customer Service is unable to provide a correct response.
  • Completing assigned tasks before taking breaks, lunch, or ending the workday.
  • Ensuring that all inquiries are handled and followed through until resolution to ensure good customer experience (CX).
  • Maintaining productivity and service level standards as set by the Manager and the Company.
  • Ensuring that quality standards are met for all inquiries handled.
  • Maintaining a high standard of professionalism in all interactions with internal and external customers.
  • Collaborate closely with the Import Customer Service Management to align goals and initiatives.
  • Foster a collaborative environment within the ICS team and other divisions to enhance overall performance.
  • Communicate effectively with team members, providing clear guidance and support.
  •  Perform other duties as assigned by management to support the overall objectives of the ICS team.
     

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