ZipRecruiter

Log In

1

Imports Customer Service Jobs (NOW HIRING)

Hendley Communications Inc

Customer Service

Chandler, AZ · On-site

$16 - $18/hr

Monitor, process, and import customer orders and communications from various platforms into Walt ... Customer Service Excellence: Ability to communicate effectively, resolve issues, and provide ...

Hendley Communications Inc

Customer Service

Chandler, AZ · On-site

$18/hr

Monitor, process, and import customer orders and communications from various platforms into Walt ... Customer Service Excellence: Ability to communicate effectively, resolve issues, and provide ...

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

The Customer Service Manager has overall responsibility for the performance of the Account ... Enter/import customer forecast * Manage all open orders/complete customer open order reports

next page

Showing results 1-20

All JobsImports Customer Service Jobs

Imports Customer Service information

See salary details

$9

$18

$26

How much do imports customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for imports customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Imports Customer Service representatives?

Imports Customer Service representatives are professionals who manage and coordinate the import process for goods entering a country. They act as a liaison between clients, shipping companies, customs brokers, and other stakeholders to ensure that imported goods are delivered efficiently and in compliance with all regulations. Their duties often include tracking shipments, resolving issues with customs clearance, handling import documentation, and providing timely updates to customers. These representatives play a key role in ensuring customer satisfaction by addressing inquiries, solving problems, and facilitating smooth logistics operations.

What is the highest salary for import export?

The highest salaries for import export roles, including import customer service positions, can reach over $70,000 annually for experienced professionals with specialized skills or management responsibilities. Salaries vary based on location, experience, and company size, with senior roles or those in large corporations typically earning the most. Certifications in logistics or supply chain management can also enhance earning potential.

What is the job description of customer service import export?

An Imports Customer Service role involves managing communication with clients, suppliers, and customs authorities to ensure smooth import and export processes. Responsibilities include processing shipments, tracking orders, resolving issues, and maintaining compliance with regulations, often using software like ERP systems. Strong communication skills and knowledge of international trade procedures are essential for this position.

How to work at an import export station?

To work as an Imports Customer Service representative at an import export station, you should have strong communication skills, knowledge of shipping procedures, and familiarity with customs regulations. Typically, this role involves coordinating shipments, tracking cargo, and resolving customer inquiries, often using software like ERP or logistics management systems. A high school diploma or equivalent is usually required, and some positions may prefer experience in logistics or customer service.

What are the key skills and qualifications needed to thrive as an Imports Customer Service representative, and why are they important?

To thrive as an Imports Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and supply chain processes, often supported by experience in logistics or a related field. Familiarity with freight management systems, customs clearance platforms, and ERP software is typically required. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for managing client expectations and resolving issues efficiently. These skills ensure timely and accurate import operations, leading to high customer satisfaction and compliance with trade regulations.

What are the most common challenges faced by Imports Customer Service professionals, and how can they be addressed?

Imports Customer Service professionals often encounter challenges such as navigating complex international shipping regulations, coordinating with multiple stakeholders across different time zones, and resolving documentation discrepancies. Staying organized and maintaining clear communication with clients, customs brokers, and carriers is essential to ensure smooth import processes. Proactively monitoring shipments and staying up-to-date with regulatory changes can help address issues quickly and keep clients informed. Building strong relationships with partners and leveraging technology for tracking and documentation will also help mitigate common obstacles in this role.

What is the highest paying customer service job?

In customer service roles, senior positions such as Customer Service Managers, Customer Experience Directors, or roles in technical support often offer the highest salaries. These positions typically require extensive experience, leadership skills, and sometimes specialized knowledge or certifications, and they can pay significantly more than entry-level customer service jobs.

What is the difference between Imports Customer Service vs Customs Broker?

AspectImports Customer ServiceCustoms Broker
CredentialsCustomer service certifications, industry-specific trainingCustoms broker license, certifications (e.g., NCB)
Work EnvironmentOffice, call centers, client interactionsCustoms offices, shipping ports, regulatory agencies
Employer & IndustryImport/export companies, logistics firmsCustoms agencies, freight forwarders
Primary FocusCustomer support, order tracking, issue resolutionCustoms clearance, tariff classification, compliance

While both roles are involved in international shipping, Imports Customer Service focuses on assisting clients with their import orders and resolving service issues. Customs Brokers handle the legal and regulatory aspects of customs clearance, ensuring shipments comply with laws. Both roles require knowledge of import procedures, but their responsibilities and credentials differ significantly.

More about Imports Customer Service jobs
What job categories do people searching Imports Customer Service jobs look for? The top searched job categories for Imports Customer Service jobs are:
Imports Customer Service jobs near you
Infographic showing various Imports Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Import Customer Service Representative

MSC Mediterranean Shipping Company SA

Tempe, AZ • On-site

$15.50 - $21.25/hr

Other

Re-posted 26 days ago

Job description

Handles general import inquiries directed to the US - CS Import queue in Dynamics and phone calls. All inquiries must be addressed promptly and accurately. Dynamics cases should be properly categorized and include the necessary information to ensure data integrity for management analysis. Maintains productivity and service standards as established by the Manager and the Company.

 Key Responsibilities

  • Resolving cases and answering calls promptly and accurately using Dynamics and 8x8 systems.
  • Ensuring that cases are categorized and include the necessary information according to the subject matter.
  • Redirecting inquiries to the appropriate parties if Import Customer Service is unable to provide a correct response.
  • Completing assigned tasks before taking breaks, lunch, or ending the workday.
  • Ensuring that all inquiries are handled and followed through until resolution to ensure good customer experience (CX).
  • Maintaining productivity and service level standards as set by the Manager and the Company.
  • Ensuring that quality standards are met for all inquiries handled.
  • Maintaining a high standard of professionalism in all interactions with internal and external customers.
  • Collaborate closely with the Import Customer Service Management to align goals and initiatives.
  • Foster a collaborative environment within the ICS team and other divisions to enhance overall performance.
  • Communicate effectively with team members, providing clear guidance and support.
  •  Perform other duties as assigned by management to support the overall objectives of the ICS team.
     

Apply