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Imports Customer Service Jobs (NOW HIRING)

Hendley Communications Inc

Customer Service

Chandler, AZ · On-site

$16 - $18/hr

Monitor, process, and import customer orders and communications from various platforms into Walt ... Customer Service Excellence: Ability to communicate effectively, resolve issues, and provide ...

Leschaco

Import Coordinator

Jersey City, NJ · On-site

$22 - $28.75/hr

... Customer Service Representative. Responsibilities include but are not limited to: * Receiving, reviewing, and processing import documentation for an assigned base of accounts * Preparing daily ...

DHL

Customer Service Rep - Import

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Import As a Customer Service Rep - Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling inquiries, resolving issues, and ...

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

The Customer Service Manager has overall responsibility for the performance of the Account ... Enter/import customer forecast * Manage all open orders/complete customer open order reports

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How much do imports customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for imports customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Imports Customer Service representatives?

Imports Customer Service representatives are professionals who manage and coordinate the import process for goods entering a country. They act as a liaison between clients, shipping companies, customs brokers, and other stakeholders to ensure that imported goods are delivered efficiently and in compliance with all regulations. Their duties often include tracking shipments, resolving issues with customs clearance, handling import documentation, and providing timely updates to customers. These representatives play a key role in ensuring customer satisfaction by addressing inquiries, solving problems, and facilitating smooth logistics operations.

Is import specialist a good job?

An import specialist is responsible for managing the import process, ensuring compliance with regulations, and coordinating shipments. The role often requires knowledge of customs procedures, attention to detail, and proficiency with tracking tools. It can offer stable employment and opportunities for advancement in logistics and supply chain industries.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are often considered good entry-level positions because they typically require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles can provide foundational experience for careers in sales, support, or management and often offer on-the-job training. However, the suitability depends on individual skills and career goals.

What are the key skills and qualifications needed to thrive as an Imports Customer Service representative, and why are they important?

To thrive as an Imports Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and supply chain processes, often supported by experience in logistics or a related field. Familiarity with freight management systems, customs clearance platforms, and ERP software is typically required. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for managing client expectations and resolving issues efficiently. These skills ensure timely and accurate import operations, leading to high customer satisfaction and compliance with trade regulations.

What are the most common challenges faced by Imports Customer Service professionals, and how can they be addressed?

Imports Customer Service professionals often encounter challenges such as navigating complex international shipping regulations, coordinating with multiple stakeholders across different time zones, and resolving documentation discrepancies. Staying organized and maintaining clear communication with clients, customs brokers, and carriers is essential to ensure smooth import processes. Proactively monitoring shipments and staying up-to-date with regulatory changes can help address issues quickly and keep clients informed. Building strong relationships with partners and leveraging technology for tracking and documentation will also help mitigate common obstacles in this role.

What is the highest paying customer service job?

In customer service roles, senior positions such as Customer Service Managers, Customer Experience Directors, or specialized roles like Technical Support Managers tend to have the highest salaries. These roles often require extensive experience, leadership skills, and sometimes industry-specific certifications, with salaries varying based on company size and location.

What is import customer service responsibilities?

Import customer service responsibilities include assisting clients with tracking shipments, resolving issues related to customs clearance, providing product and shipping information, and coordinating with logistics teams to ensure timely delivery. Strong communication skills and knowledge of import regulations are essential for effective support in this role.

What is the difference between Imports Customer Service vs Customs Broker?

AspectImports Customer ServiceCustoms Broker
CredentialsCustomer service certifications, industry-specific trainingCustoms broker license, certifications (e.g., NCB)
Work EnvironmentOffice, call centers, client interactionsCustoms offices, shipping ports, regulatory agencies
Employer & IndustryImport/export companies, logistics firmsCustoms agencies, freight forwarders
Primary FocusCustomer support, order tracking, issue resolutionCustoms clearance, tariff classification, compliance

While both roles are involved in international shipping, Imports Customer Service focuses on assisting clients with their import orders and resolving service issues. Customs Brokers handle the legal and regulatory aspects of customs clearance, ensuring shipments comply with laws. Both roles require knowledge of import procedures, but their responsibilities and credentials differ significantly.

More about Imports Customer Service jobs
What job categories do people searching Imports Customer Service jobs look for? The top searched job categories for Imports Customer Service jobs are:
Imports Customer Service jobs near you
Infographic showing various Imports Customer Service job openings in the United States as of June 2026, with employment types broken down into 7% Locum Tenens, 86% Contract, and 7% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Import Export Customer Service Intern

Import Export Customer Service Intern

Lactalis USA

New York, NY

$24 - $26/hr

Full-time, Internship

Posted 21 days ago

Lactalis USA rating

7.8

Company rating: 7.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

87th of 383 rated food and drinks producers

Job description

DescriptionReady for more than just a job? Build a career with purpose. At Lactalis in the USA, we?re committed to providing meaningful opportunities for our people to learn, grow, and thrive whether you?re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe.

Each day, we?re proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, Prsident specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone?s cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi?s, Stonyfield Organic, Brown Cow , Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz. At Lactalis, we live by our core values Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone?s unique background and ideas are valued. Even if you don?t meet every qualification, we encourage you to apply.

We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy. From your PASSION to oursLactalis USA, part of the Lactalis family of companies, is currently hiring an Import Export Customer Service Intern based in New York City, NY. This position reports to both the Import Customer Service Manager and the Export Customer Service Supervisor and performs a variety of duties in support of both the Import and Export Customer Service Teams, as well as projects related to new business opportunities. The intern will work 40 hours/week for the duration of the internship.From your EXPERTISE to ours Key responsibilities for this position include: Assist Import and Export Customer Service Teams with the processing of orders and order acknowledgments as well as export documentation (export flow).Monitor order pricing as part of the order process.Issue appropriate export documents per order, including invoices, packing lists, and Health Certificates.Coordinate with Planning/Plant to ensure quantities and delivery dates are respected.Work closely with cross-functional personnel to ensure superior customer service and timely issue resolution.Report issues of critical concern to the Supervisor and/or Assistant Director.Act as backup to Import and Export Customer Service team members during absences.Communicate and problem-solve with domestic and overseas stakeholders.Assist with administrative tasks such as filing and maintaining customer and product databases.Provide documentation support on cheese imports.Issue and submit logistics and mis-shipment claim requests to the QA team.Prepare and submit credit note requests as needed.RequirementsFrom your STORY to ours Qualified applicants will contribute the following: Education Recent college graduate with a Bachelor?s or Master?s degree in International Business. Candidates with majors in Supply Chain, Marketing, Business Management, Economics, or a related field will also be considered.Experience Ability to communicate effectively in French is helpful but not required.Certifications and specific knowledge High proficiency in AS400, Excel, Outlook, and Word.Strong written and oral communication skills.Ability to read, analyze, and interpret business periodicals, journals, and governmental regulations; ability to write reports and business correspondence.Ability to present information and respond to questions from managers, clients, and customers.Familiarity with sophisticated sales reporting systems.Ability to calculate figures and analyze data.Experience working effectively with teams outside formal lines of authority.Lactalis is an equal employment opportunity employer.

We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.   Salary Description$24 - $26

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