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Imports Customer Service Jobs (NOW HIRING)

Imperativelogistics

Imports Supervisor

Laredo, TX · On-site

Import team, ensuring compliant, efficient, and high-quality customs clearance operations while delivering exceptional customer service. This role oversees daily import activities, develops team ...

Hapag-Lloyd AG

Coordinator Customer Service

Atlanta, GA · On-site

$17.25 - $22.50/hr

As the Coordinator of Sales Steering Imports, you will coordinate sales efforts to maximize both ... Understand what Hapag Lloyd offers customers and what routes, equipment, rates and services are ...

Aston Carter

Import Coordinator

Cordova, TN · On-site

$22/hr

Strong customer service skills with the ability to handle shipment inquiries and issues professionally. * Knowledge of import processes, order entry, dispatch, and freight coordination. * Proficiency ...

Hapag-Lloyd AG

Coordinator Customer Service

Atlanta, GA · On-site

$17.25 - $22.50/hr

Capture any import disputes communicated directly by customer or GSC. * Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues. * Communicate with ...

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How much do imports customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for imports customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an imports customer service representative?

Imports Customer Service representatives are professionals who manage and coordinate the import process for goods entering a country. They act as a liaison between clients, shipping companies, customs brokers, and other stakeholders to ensure that imported goods are delivered efficiently and in compliance with all regulations. Their duties often include tracking shipments, resolving issues with customs clearance, handling import documentation, and providing timely updates to customers. These representatives play a key role in ensuring customer satisfaction by addressing inquiries, solving problems, and facilitating smooth logistics operations.

What are the key skills and qualifications needed to thrive as an imports customer service representative?

To thrive as an Imports Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and supply chain processes, often supported by experience in logistics or a related field. Familiarity with freight management systems, customs clearance platforms, and ERP software is typically required. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for managing client expectations and resolving issues efficiently. These skills ensure timely and accurate import operations, leading to high customer satisfaction and compliance with trade regulations.

What are the most common challenges faced by imports customer service professionals, and how can they be addressed?

Imports Customer Service professionals often encounter challenges such as navigating complex international shipping regulations, coordinating with multiple stakeholders across different time zones, and resolving documentation discrepancies. Staying organized and maintaining clear communication with clients, customs brokers, and carriers is essential to ensure smooth import processes. Proactively monitoring shipments and staying up-to-date with regulatory changes can help address issues quickly and keep clients informed. Building strong relationships with partners and leveraging technology for tracking and documentation will also help mitigate common obstacles in this role.

What is the difference between Imports Customer Service vs Customs Broker?

AspectImports Customer ServiceCustoms Broker
CredentialsCustomer service certifications, industry-specific trainingCustoms broker license, certifications (e.g., NCB)
Work EnvironmentOffice, call centers, client interactionsCustoms offices, shipping ports, regulatory agencies
Employer & IndustryImport/export companies, logistics firmsCustoms agencies, freight forwarders
Primary FocusCustomer support, order tracking, issue resolutionCustoms clearance, tariff classification, compliance

While both roles are involved in international shipping, Imports Customer Service focuses on assisting clients with their import orders and resolving service issues. Customs Brokers handle the legal and regulatory aspects of customs clearance, ensuring shipments comply with laws. Both roles require knowledge of import procedures, but their responsibilities and credentials differ significantly.

More about Imports Customer Service jobs
What job categories do people searching Imports Customer Service jobs look for? The top searched job categories for Imports Customer Service jobs are:
Imports Customer Service jobs near you
Infographic showing various Imports Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Team Lead - Import Support Services

ZIM Integrated Shipping Services

Virginia Beach, VA • On-site

Other

Re-posted 28 days ago

Job description

Import Team Leader

The Import Team Leader is the primary contact person for the majority of all critical day-to-day operational issues. Provides high quality service to all customers, oversee the day-to-day Ocean Import operations for this department with the objective of timely, effective and profitable handling of all incoming international ocean freight. As the front line liaison with our customers, this position has to be in tune with customer and company expectations on all customer service and performance issues and ensure the delivery of a consistent good and high quality product.

Main Tasks:

  • Monitor and oversee the day-to-day operations and handling of import shipments.
  • Where necessary handle and process important or complex tasks that are critical to the success of the division
  • Answering and handling of rate disputes and critical inquiries for other divisions or overseas offices
  • Resolves all customer complaints and problems.
  • Ensure employees are provided quality assistance, and support locally and globally
  • Performs various miscellaneous customer requests.
  • Works with demurrage team for all demurrage issues.
  • Able to accurately establish priorities and adapt quickly to changing needs
  • Possess highly effective communication skills
  • Ensure employees adherence to company standards & policies
  • Interacts with customs team for any customs related issues
  • Other tasks as assigned by Import Manager

Requirements:

  • Bachelor's degree (B.A.) from four-year College or University;
  • One to two years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of Microsoft Excel Spreadsheet software.

Apply