Implementations Manager Jobs in Lebanon, PA (NOW HIRING)

Summary:

The Cash Management Specialist serves as the primary sales support resource for the Cash Management Relationship Managers within the Cash Management Department. This role is responsible for coordinating and executing administrative, operational, and client service tasks that enable Relationship Managers to focus on business development and client relationship activities.

The Specialist works closely with internal teams, including Operations, Compliance, Retail, and Lending, to ensure the accurate and timely onboarding, maintenance, and servicing of Cash Management products and services. Responsibilities include preparing and processing account documentation, assisting with product implementation, managing client records, and tracking sales activities. In addition to supporting internal partners, the Specialist also engages directly with customers to answer questions, provide updates, and assist with service needs.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide administrative and operational support to Cash Management Relationship Managers to facilitate sales and client service activities.
• Assist with the preparation of proposals, product documentation, agreements, and client presentations.
• Coordinate with internal departments (Operations, Retail, Compliance, Lending) to ensure smooth onboarding and servicing of Cash Management products.
• Track sales activities, pipeline, and client implementation progress in CRM or designated systems.
• Maintain current knowledge of Cash Management products, services, and technology to support client inquiries and RM requests.
• Engage with clients to answer questions, provide updates, and ensure a positive experience throughout the sales and implementation process.
• Prepare, process, and review documentation for new Cash Management services and account openings in compliance with bank policies and regulatory requirements.
• Coordinate product setup, testing, and activation with internal support teams.
• Manage ongoing maintenance requests, ensuring accurate updates to client accounts and services.
• Support post-implementation client onboarding, ensuring clients understand and can use services effectively.
• Act as a point of contact for clients during onboarding and service changes, ensuring questions are addressed promptly.
• Assist with audit requests by gathering, reviewing, and providing documentation or information to ensure compliance with internal policies and regulatory requirements.
• Monitor service requests, resolve issues promptly, and escalate complex matters as appropriate.
• Ensure all services are documented, charged, and set up correctly according to client agreements.
• Maintain accurate electronic client files, ensuring confidentiality and compliance with retention policies.
• Prepare and distribute regular reports on sales activity, client onboarding, and service performance.
• Proactively identify opportunities to streamline processes and enhance the client experience.
• Serve as the liaison between RMs and internal operational teams to expedite service delivery.
• Provide timely updates to RMs on the status of client requests and service issues.
• Participate in team meetings, providing input on process improvements and client service enhancements.
• Support departmental projects, campaigns, and cross-functional initiatives as needed.
• Foster strong client relationships through clear communication, responsiveness, and problem-solving.

Required Education and Experience:

• 4-6 years of relevant experience required. Prior experience in Cash Management or Treasury Management strongly preferred.
• High school diploma or equivalent required; Associate or Bachelor’s degree highly preferred.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn specialized banking systems.
• Experience handling client documentation, account setup, and service maintenance in a regulated financial environment.
• Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced setting.
• Strong verbal and written communication skills with the ability to interact professionally with clients and colleagues at all levels.
• Working knowledge of banking products, services, and compliance requirements preferred.

Competencies:

• ENB Operational and Functional Competencies

Supervisory Requirements:

This position has no supervisory responsibilities.

Hourly Rate: $23.48 - $31.05

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits:

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Due to physical location of this position, phone ringing, and people conversing, it may be difficult to hear at times and therefore easily distracting.
Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 25 pounds including standard computer and copy paper boxes, and must be able to open and close filing cabinets and drawers.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility of schedule to meet business needs is required.

Travel:

This position may require travel.

EEO Statement:

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws and regulations regarding nondiscrimination.