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Implementation Specialist Jobs in Boca Raton, FL

TransUnion

Solutions Implementation Advisor

Boca Raton, FL · On-site

$125 - $150/hr

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Team Overview The Implementation and Client Success team works directly with customers and ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

The Retention Specialist will be responsible for developing and implementing strategies to retain customers, analyzing customer data to identify trends and opportunities, and working closely with ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

The Retention Specialist will be responsible for developing and implementing strategies to retain customers, analyzing customer data to identify trends and opportunities, and working closely with ...

Five Rivers IT, Inc

Process Manager

Fort Lauderdale, FL · On-site

$100 - $125/hr

ServiceNow certification(s) (e.g., CSA, ITSM Implementation Specialist) a plus. * Experience with vendor/asset lifecycle management programs spanning hardware refresh cycles, network infrastructure ...

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Implementation Specialist information

See Boca Raton, FL salary details

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How much do implementation specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for implementation specialist in Boca Raton, FL is $32.35, according to ZipRecruiter salary data. Most workers in this role earn between $23.94 and $33.08 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Boca Raton, FL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $67,284 per year, or $32.3 per hour.

Implementation Coordinator

Fort Lauderdale, FL • On-site

Future Tech Enterprise, Inc.
See more jobs at Future Tech Enterprise, Inc.external

$68K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

The Implementation Coordinator is responsible for supporting enterprise implementation efforts, with a primary focus on leading customer-driven change requests and expansion initiatives for existing accounts. This role ensures that all changes to scope, services, or agreements, as well as broader implementation initiative, are effectively planned, resourced, executed, and successfully launched.
Acting as the central lead for post-onboarding changes and select enterprise implementations, this individual oversees the full lifecycle of implementation, from intake and scoping through execution, testing, and go-live. They partner cross-functionally to ensure alignment across teams, maintain operational continuity, and deliver seamless transitions as customer needs and business requirements evolve.
While the primary focus is on supporting existing customers, this role will also contribute to new customer onboarding efforts as bandwidth allows, partnering with the Onboarding & Implementation Manager to ensure consistency and scalability in delivery.
This is a full-time, on site position, based out of our Fort Lauderdale Headquarters. Our benefits offering includes medical, dental & vision insurance; 401k with company match and paid time off. 
This role has responsibilities that include working on project with government contractors; therefore, U.S. citizenship is required. 
 
Key Responsibilities
Change Management & Customer Expansion (Primary Focus)
  • Serve as the primary owner and point of contact for customer change initiatives, including scope changes, service expansions, and contract modifications.
  • Lead end-to-end change management activities, encompassing intake, impact assessment, scoping, planning, resourcing, execution, testing, and go-live.
  • Assess the operational, system, supply chain, and service delivery impact of requested changes to ensure feasibility and readiness.
  • Develop and maintain detailed implementation plans, including timelines, milestones, resource requirements, and dependencies.
  • Coordinate and drive alignment across cross-functional teams (e.g., IT, Depot Services, Supply Chain, Procurement, Finance) to ensure successful delivery of change initiatives.
  • Ensure systems, processes, pricing, logistics, billing, and contractual elements are configured and aligned to support approved changes.
  • Oversee testing, validation, and readiness activities for new or modified services prior to launch.
  • Ensure all changes are accurately documented and reflected in SOPs, workflows, process documentation, and customer-facing materials.
  • Proactively identify risks, dependencies, and potential roadblocks, implementing mitigation strategies to minimize disruption to ongoing operations.
  • Clearly communicate project scope, plans, timelines, risks, and expectations to internal teams, customers, and other stakeholders.
  • Track and report on project progress, risks, and outcomes, providing regular status updates to leadership and stakeholders.
  • Measure success using key metrics such as time-to-implement, error rates, and customer satisfaction.
  • Analyze trends in customer change requests and recommend process improvements to enhance scalability, efficiency, and future implementation outcomes.
Support for New Customer Onboarding (Secondary Focus)
  • Provide support to the Onboarding & Implementation Manager during periods of lower change activity.
  • Assist with onboarding activities such as account setup, cross-functional coordination, and execution as needed.
  • Ensure close alignment between onboarding and change management processes to deliver a consistent and seamless customer experience.
Qualifications and Skills
 
  • Bachelor’s degree in Business Administration, Information Technology, Supply Chain, or a related field; relevant certifications in Project Management, Change Management, ITIL, or Process Improvement are a plus.
  • 3–5 years of experience in implementation, project and change management, customer success, or service delivery, including managing scope changes, service expansions, and operational transitions.
  • Strong project and change management capability, with proven experience leading complex initiatives from planning through execution and launch.
  • Demonstrated ability to coordinate cross-functionally, manage stakeholders effectively, and influence outcomes without direct authority.
  • Strong customer focus, with the ability to manage expectations, deliver high-quality outcomes, and translate complex changes into clear, actionable plans.
  • Proactive problem-solving skills, including risk identification, mitigation, and solution development.
  • Highly organized, with the ability to manage multiple concurrent projects, maintain attention to detail, and adapt in a fast-paced, evolving environment.
  • High level of ownership, accountability, and commitment to successful outcomes.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM or workflow tools (e.g., ServiceNow) preferred.
  • Familiarity with IT systems, hardware lifecycle services, and operational workflows is beneficial.
About Future Tech Enterprise, Inc.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
#LI-onsite #FutureTechJob 

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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