Implementation Manager Jobs in Silver Spring, MD

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Team Overview

The Implementation and Client Success team works directly with customers and internal products, sales, operations, and engineering teams to successfully onboard customers to TransUnion's Trusted Call Solutions. The team serves as a critical bridge between customers and internal stakeholders, ensuring successful deployment, adoption, and ongoing operational success of Trusted Call Solutions for Enterprise and Telecom customers.
This role reports directly to Senior Director within the Solutions Consulting division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Act as the primary interface for the onboarding and management of Neustar Trusted Call Solutions suite of services for Enterprise and Telecom customers.
• Serve as a single point of contact to project manage complex customer-facing and internal projects from contract through launch, often spanning multiple quarters.
• Develop and execute complex project plans that align customer timelines, business requirements, and internal resource allocation to ensure successful deployments.
• Translate business requirements into technical use cases, workflows, and data flows that are implemented within Trusted Call Solutions.
• Provide onboarding expertise, customer training, and operational support while clearly communicating complex technical concepts to both technical and non-technical audiences.
• Support customers by addressing requests with urgency, coordinating issue resolution, and escalating technical concerns to internal teams when needed.
• Apply strong problem-solving skills to identify risks, define mitigation strategies, and deliver business-focused solutions that drive customer value.
• Partner closely with product, sales, operations, and engineering teams to deliver exceptional customer experience and successful project outcomes.
• Represent the voice of the customer by providing market feedback that helps refine best practices and drive product and service improvements.
• Build trusted customer relationships through reliable execution, technical consultation, and engagement management best practices.

Required Knowledge and Experiences

• 5+ years of experience in Account Management, Customer Success, Customer Relations, Implementation, or Project Management roles where managing customer-facing initiatives and driving successful outcomes was a primary responsibility.
• Demonstrated expertise in project management methodologies and project lifecycle management, including planning, execution, risk management, stakeholder communication, and delivery.
• Experience translating business requirements into technical solutions, use cases, data flows, or implementation plans to support customer onboarding and solution deployment.
• Bachelor's degree required or equivalent combination of education and relevant professional experience demonstrating the ability to manage complex customer engagements and projects.
• Knowledge of the Telecom, Communications, or SaaS industries is preferred, as it helps accelerate understanding of customer environments, technical integrations, and market needs.

Required Technical Skills

• Experience using CRM platforms such as Salesforce to manage customer relationships, implementation activities, and customer engagement records.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, and Outlook, for project management, reporting, documentation, and customer communications.
• Ability to document and interpret technical requirements, data flows, integration processes, and implementation workflows.
• Experience using project management tools and platforms to track project milestones, timelines, deliverables, risks, and dependencies.
• Strong technical aptitude with the ability to quickly learn and apply complex technology solutions while supporting customer implementations.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience supporting Enterprise customers through complex onboarding, implementation, or deployment projects.
• Knowledge of Trusted Call Solutions, branded calling, caller authentication, or related telecommunications technologies.
• Experience working with cross-functional products, engineering, sales, and operations teams in a matrixed environment.
• Familiarity with customer training, change management, and adoption of best practices.
• Experience managing multiple concurrent projects while maintaining a high level of customer satisfaction.

Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Pay Scale Information:The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Advisor, Solutions Consulting

Company:

TransUnion LLC