Implementation Manager Jobs in Queens, NY (NOW HIRING)

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.     

WHAT DOES A SPEAKER BUREAU IMPLEMENTATION MANAGER DO?

THE POSITION: The Speaker Bureau Implementation Manager is responsible for the management, launch, and optimization of speaker bureaus within our proprietary platform. This role leads new bureau implementations, drives continuous operational and technology enhancements, and ensures seamless platform performance across program lifecycles. The position requires strong team and client collaboration, strategic and solution-oriented thinking, and the ability to navigate evolving priorities across multiple clients and stakeholders within the speaker bureau industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Develop and maintain a comprehensive understanding of portal functionality, applying strategic thinking to assess, address, and resolve business needs
• Attend and participate in new project briefings, kickoff meetings, and bureau launch planning sessions
• Provide input based on knowledge and experience to support program structure, budgets, and operational strategy
• Identify operational and system improvement opportunities to enhance program execution and drive efficiency
• Own the development, maintenance, and continuous improvement of work instructions for all task processes
• Assists with speaker bureau launches, ensuring client’s customized components are implemented accurately and in alignment with timelines and expectations
• Translate program specifics into team playbooks and training materials for new and existing bureaus
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 
• All other duties as assigned  

EXPECTATIONS OF THE JOB:

• Serve as primary business owner for the speaker bureau platform/portal
• Continuously evaluate portal performance and identify opportunities for automation, reporting enhancements, and usability improvements
• Work directly with internal developers to translate business and client needs into clear technical requirements and functional solutions
• Conduct thorough and ongoing system testing, including user acceptance testing (UAT), to validate functionality, identify issues, and ensure successful deployment of enhancements
• Lead implementation of process improvements to address identified gaps across workflows, systems, and program execution.
• Provide guidance, training, and ongoing support for speaker bureau portal and processes both internally and externally
• Communicate program updates, system changes, and enhancements effectively, ensuring stakeholder alignment and understanding.
• Support and coordinate Veeva submission processes related to portal materials.
• Pivot across multiple programs and priorities to support business demands, new launches, and evolving client needs
• Travel up to 20% for client meetings and launches or trainings.
• Hours 40 hours, Monday - Friday

WHAT ARE WE LOOKING FOR?

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education Equivalent experience in speaker bureau within the pharmaceutical industry
• Experience and/or Training 4+ years in pharmaceutical experience and working on speaker bureaus and/or platforms
• Technology/Equipment Excel, Zoom, Teams

PREFERRED QUALIFICATIONS:

• Education Bachelor’s degree or equivalent experience
• Experience and/or Training 6+ years in pharmaceutical experience and launching or implementing speaker bureaus and/or platforms
• Technology/Equipment Experience with Veeva Vault PromoMats and/or submission workflows, including MLR process; Excel, Zoom, Teams

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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