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Implementation Manager Jobs in Markham, ON (NOW HIRING)

nCino OpCo

Senior Implementation Consultant

Toronto, ON · On-site

CA$86K - CA$146K/yr

As the nCino product subject matter experts, our Implementation Consultants offer best practices for integrating the nCino platform into a financial institution's ecosystem, functioning in both ...

ITech Recruiting

Enterprise Implementation

Toronto, ON · On-site

* A strong desire to learn about financial trading with a focus on technology. * A thorough understanding of computing and an aptitude for complex software applications. * One or more programming or ...

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Implementation Manager information

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

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What cities near Markham, ON are hiring for Implementation Manager jobs?

Cities near Markham, ON with the most Implementation Manager job openings:

Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

BENEFITS IMPLEMENTATION CONSULTANT - HYBRID

GreenShield

Toronto, ON • Hybrid

Full-time

Re-posted 28 days ago

Job description

The Benefits Implementation Consultant will be responsible for implementing and configuring benefits administration solutions for our customer base.  You will work closely with team members, as well as independently and confidently to manage your own workload. You'll be able to understand customer requirements, designing and delivering solutions that are aligned to their needs.  At times, you'll support other members of the team and share your knowledge with them. 

  • Complete product configuration and quality control testing based on business requirements and project timelines. 
  • Demonstrate a thorough understanding of complex benefits administration technology and implementation concepts. 
  • Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes.
  • Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes. 
  • Responsible for the quality of the custom benefit administration solutions including supporting System Integration
  • Testing, Performance Testing, User Acceptance Testing (UAT) and Client Acceptance Testing (CAT) for each individual client need. 
  • Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities.
  • Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends. 
  • Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. 
  • Identify gaps in existing processes and work with leadership to build out processes, make recommendations and execute process improvement. 
  • Gathers and documents desired output from employer and their representatives. 
  • Develops and continuously iterating best practices, provides suggestions and documentation for collateral and feedback. 
  • Captures all employer information and facilitates system input with a high degree of accuracy. 
  • Quickly escalates any identified risks or issues to a project based on product configuration requirements to project management and management. 
  • Maintains knowledge of the inbound and outbound data requirements of CWI benefit administration solutions. 
  • Organizes, investigates, and resolves assigned work in a timely and effective manner. 
  • Provides updates on accomplishments, issues, and future activities of assigned projects in weekly meetings. 
  • Maintains a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship. 
  • Completes other tasks and projects as required. 

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