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Implementation Manager Jobs in Markham, ON (NOW HIRING)

nCino OpCo

Senior Implementation Consultant

Toronto, ON · On-site

CA$86K - CA$146K/yr

As the nCino product subject matter experts, our Implementation Consultants offer best practices for integrating the nCino platform into a financial institution's ecosystem, functioning in both ...

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Implementation Manager information

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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Cities near Markham, ON with the most Implementation Manager job openings:

Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Markham, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution.

Software Implementation Specialist

BIS Safety Software

Toronto, ON • On-site

CA$75K - CA$95K/yr

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

New

Job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

About the Role

As our Software Implementation Specialist, you'll be responsible for leading the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform. You'll work with a diverse portfolio of organizations ranging from mid-market companies to large enterprise clients, partnering with administrators, project teams, and key stakeholders to understand their operational needs and tailor each implementation accordingly. If you enjoy educating others, simplifying complex processes, and making customers successful, this role is for you.

We are looking for someone with a flexible schedule who can occasionally adjust their working hours to support clients across different time zones.

In This Role, You Will Be Expected To:
  • Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
  • Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs.
  • Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
  • Configure client environments, including training matrices, user setup, and implementation requirements.
  • Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
  • Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.
  • Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
  • Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
  • Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
  • Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.
You Might Be the Right Fit If You:
  • Genuinely enjoy helping people succeed and take pride in delivering an exceptional customer experience.
  • Build rapport quickly and are comfortable working with stakeholders at all levels of an organization.
  • Are an excellent communicator who can explain technical concepts in a clear, approachable way.
  • Thrive in a fast-paced environment and enjoy managing multiple clients and priorities simultaneously.
  • Are highly organized and able to balance competing deadlines while maintaining exceptional attention to detail.
  • Take initiative, solve problems proactively, and remain calm under pressure.
  • Are naturally curious, adaptable, and excited to learn new technology.
  • Enjoy collaborating across teams and contributing to continuous improvement.
Qualifications We Are Looking For:
  • 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
  • Experience working with SaaS platforms or other technology products.
  • Demonstrated experience managing multiple client implementations/projects simultaneously.
  • Experience onboarding mid-market and/or enterprise clients.
  • Strong technical aptitude and confidence learning new software platforms.
Bonus points if you have (these are assests, but not required)
  • Experience with change management or data migration projects.
  • Strong Microsoft Excel skills.
  • French and/or Spanish language skills.
  • Experience working within Learning Management Systems (LMS), HRIS, EHS, or compliance software.
Compensation and benefits:
  • Employee Stock Ownership Plan (ESOP)
  • Full medical, dental, and vision coverage
  • Life insurance and disability insurance
  • Health spending account
  • Flexible working hours
  • On-the-job training and growth opportunities
  • Free on-site parking
$75,000 - $95,000 a year
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
About BIS:
 
BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we're growing!
 
A few things that make us different: we don't use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you're helping build.
 
How to apply:
 
Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.
 
Job ID #T202607-02CCS
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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