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Implementation Manager Jobs in Gilbert, AZ (NOW HIRING)

Collabera

Project Manager

Phoenix, AZ · On-site

Business Implementation Manager Location : 18850 N 56th Street Building 1, Phoenix, AZ - 85054 Duration : 12+ Months (High Possibility of Extension) The Network Platforms group is part of Network ...

Versaterm

Implementation Specialist

Mesa, AZ

Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction. * Facilitate client meetings and training sessions, communicating complex ...

Paychex

Implementation Consultant

Tempe, AZ · Remote

$47K - $74K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Successful Implementation candidates will demonstrate a dedicated focus to clients. More ...

Versaterm

Implementation Specialist

Mesa, AZ · On-site

Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction. * Facilitate client meetings and training sessions, communicating complex ...

Illumia, LLC

Implementation Consultant

Scottsdale, AZ · On-site +1

This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services. This position reports to ...

ADP

Implementation Consultant

Tempe, AZ · On-site

You will build relationships with clients and seamlessly implement ADP's technologies to ensure ... Basic project management skills * You can work overtime hours during peak seasons A college degree ...

Versaterm

Project Implementation Lead

Mesa, AZ · On-site

Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred. * Expert-level knowledge of the full implementation lifecycle, system configuration, and ...

ADP

Implementation Consultant

Tempe, AZ · On-site

You will build relationships with clients and seamlessly implement ADP's technologies to ensure ... Basic project management skills * You can work overtime hours during peak seasons A college degree ...

Versaterm

Project Implementation Lead

Mesa, AZ · On-site

Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred. * Expert-level knowledge of the full implementation lifecycle, system configuration, and ...

Distro

HCM IMPLEMENTATION CONSULTANT

Chandler, AZ · On-site

$56K - $70K/yr

Key Responsibilities: • Collaborate with clients to understand payroll and HR requirements and gather data for system configuration. • Manage full implementation cycle from kick-off to go-live ...

Distro

HCM IMPLEMENTATION CONSULTANT

Chandler, AZ · On-site

Manage full implementation cycle from kick-off to go-live, setting and managing realistic expectations. * Coordinate with internal teams (Sales, Payroll, Product) to ensure a unified implementation ...

Distro

HCM IMPLEMENTATION CONSULTANT

Chandler, AZ

$56K - $70K/yr

Manage full implementation cycle from kick-off to go-live, setting and managing realistic expectations. Coordinate with internal teams (Sales, Payroll, Product) to ensure a unified implementation ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Gilbert, AZ

Implementation Manager information

See Gilbert, AZ salary details

$38.9K

$103.2K

$167.5K

How much do implementation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for implementation manager in Gilbert, AZ is $103,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $120,600.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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For Implementation Manager jobs in Gilbert, AZ, the most frequently searched job titles are:

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Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $103,213 per year, or $49.6 per hour.

A.I. Analyst and Implementation Manager - Contact Center

ONE (Open Network Exchange)

Scottsdale, AZ • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Welcome to ONE!

While we're headquartered in sunny Arizona, we've always got travel on our minds. We're passionate about creating innovative technology and business solutions that transform travel experience.

The Manager, Contact Center AI & Insights will partner with the Vice President, Customer Operations, Technology & Analytics to execute the AI strategy and technology roadmap for contact center innovation. The role will lead the implementation, adoption, and continuous optimization of AI-powered technologies that enhance agent performance, customer experience, and operational efficiency. Working closely with Contact Center leadership, Technology, Product, and Analytics teams, this role will maximize the value of AI through automation, conversational intelligence, and data-driven insights.

As the organization's AI subject matter expert for the contact center, this individual will identify opportunities to improve performance, drive AI adoption, and regularly present business outcomes, operational trends, and strategic recommendations to executive leadership.

This opportunity is an onsite role located in Scottsdale, AZ.

Key Responsibilities

AI Platform Strategy & Optimization

  • Partner with the Vice President, Customer Operations, Technology & Analytics to execute the AI strategy and technology roadmap for contact center innovation, while managing the day-to-day administration and continuous optimization of AI-powered contact center solutions, including agent assistance, automated coaching, conversation intelligence, quality monitoring, workflow automation, and customer communications.
  • Configure and optimize AI platforms such as Sense, including prompts, scorecards, coaching models, business rules, and automation workflows to maximize business value.
  • Evaluate emerging AI technologies, recommend opportunities and priorities based on operational impact and ROI, and partner with vendors on product enhancements.

Contact Center Performance & Continuous Improvement

  • Partner with Contact Center leadership to improve agent performance, customer experience, and operational efficiency through AI-driven coaching, conversational intelligence, and workflow automation.
  • Identify opportunities to improve quality, compliance, conversion, customer satisfaction, and communication effectiveness across voice, SMS, email, chat, and other customer communication channels.
  • Recommend and implement process improvements based on AI insights, operational trends, and customer behavior.

Insights & Executive Reporting

  • Develop executive dashboards and recurring business reviews highlighting AI adoption, contact center performance, communication effectiveness, operational trends, business opportunities, and measurable wins.
  • Present actionable insights and strategic recommendations to executive leadership while tracking key performance indicators including QA, CSAT, AHT, FCR, conversion, automation utilization, and ROI.

Program Leadership & Governance

  • Lead AI initiatives from business requirements through implementation, adoption, and continuous optimization while coordinating cross-functional efforts across Operations, Technology, Product, Analytics, Marketing, and external vendors.
  • Establish governance standards for AI configuration, prompt management, quality consistency, and responsible AI usage to ensure scalable, measurable, and reliable business outcomes.

Requirements

  • Bachelor’s degree in business, Information Systems, Computer Science, Operations Management, or a related field (or equivalent experience).
  • Experience in AI product or program management, contact center operations, customer experience, business operations, or related disciplines.
  • Experience implementing, administering, or optimizing AI-powered contact center platforms such as Sense, Observe.AI, Cresta, NICE Enlighten, CallMiner, Verint, Gong, or similar technologies.
  • Strong understanding of contact center operations, customer experience, and key performance metrics including QA, CSAT, AHT, FCR, conversion, and operational efficiency.
  • Demonstrated experience developing executive dashboards, business reviews, and presenting performance insights and recommendations to senior leadership.
  • Proven ability to analyze operational data, identify improvement opportunities, and drive measurable business outcomes through AI and automation.
  • Experience leading cross-functional initiatives involving Operations, Technology, Product, Analytics, and Customer Experience teams.
  • Excellent communication, presentation, stakeholder management, organizational, and problem-solving skills.
  • Must successfully complete and clear the company's comprehensive background screening process as a condition of employment.

Preferred Qualifications

  • Experience administering Sense or similar AI-powered conversation intelligence and quality management platforms.
  • Experience with Salesforce CRM and contact center technologies such as NICE CXone, Five9, Genesys Cloud, Amazon Connect, or 3CX.
  • Experience with Generative AI, prompt engineering, large language models (LLMs), and conversational AI best practices.
  • Experience building executive dashboards using Power BI, Tableau, or similar business intelligence platforms.
  • Experience leading AI adoption, organizational change management, and digital transformation initiatives.
  • Experience supporting customer service, sales, or contact center organizations.
  • Experience in the travel, hospitality, membership, or customer experience industries.

What We Offer

  • Exclusive Team Member Travel Discounts
  • Affordable Medical Insurance
  • 100% Employer Paid Dental and Vision Insurance
  • HSA with Company Contribution
  • 401(k)
  • Basic and Voluntary Life & AD&D
  • Pet Benefits
  • Covered Parking
  • Amazing Culture!

Office Highlights – Scottsdale, AZ

  • Modern office design
  • Fully equipped employee gym
  • Basketball court to recharge during the day

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer in a typical office environment.

ONE is an equal opportunity employer. All aspects of employment, including hiring, promotion, discipline, and termination, are based on merit, qualifications, performance, and business needs. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.


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