Job Overview:
Pay Range: $49.40hr - $54.40hr
Requirement/Must Have:
- 3+ years of experience supporting IT implementations, technology deployments, or infrastructure rollouts.
- Hands-on experience troubleshooting enterprise networking environments, including Cisco and/or Meraki switches, routers, wireless access points, and SD-WAN solutions.
- Experience supporting iOS/iPad devices, including device provisioning, enrollment, configuration, MDM solutions (Intune, JAMF, Workspace ONE, etc.), application deployment, and end-user troubleshooting.
- Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, VPN, Wi-Fi connectivity, firewall troubleshooting, and device-to-application communication issues.
- Experience coordinating with vendors, field technicians, and business stakeholders during installations, migrations, and production support activities.
Responsibilities:
- Implementation coordination.
- Project tracking.
- Issue management.
- Data validation.
- Testing support.
- Documentation.
- Training support.
- Hyper care activities.
Nice to Have:
- Experience supporting retail store environments.
- Familiarity with Meraki MX, MS, and MR product lines.
- Experience with Airwatch, Intune or other enterprise MDM platforms.
- Experience with POS, payment devices, printers, and store technology.
- Basic knowledge of cloud networking and SaaS application support.
Skills:
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic firewall troubleshooting.
- Experience working with vendors, field technicians, and business stakeholders during installations, migrations, and production support activities.
Education and Experience:
- Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred. Equivalent work experience may be considered in lieu of formal education.
- Minimum 3-5 years of experience supporting technology implementations, deployments, infrastructure projects, or field technology operations.
- Minimum 2-3 years of hands-on experience troubleshooting enterprise networking environments, including Cisco and/or Meraki networking equipment.
- Experience supporting and managing iOS/iPad devices, including deployment, configuration, enrollment, and troubleshooting through an MDM platform (Intune, Workspace ONE, Jamf, etc.).
- Relevant certifications such as Cisco CCNA, Meraki ECMS, CompTIA Network+, or Microsoft Intune certifications are preferred but not required.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.