Implementation Account Manager Jobs in Houston, TX

Location: Houston, TX
Employment Type: Full-Time
Salary Range: $50,000 - $60,000 Annually + commissions + Benefits

We are seeking a highly organized and customer-focused Healthcare Account Coordinator / Account manager (Healthcare Technology Industry)

The ideal candidate has experience supporting B2B or enterprise customers, coordinating projects and timelines, managing multiple priorities, and communicating effectively with stakeholders at all levels of an organization. Experience within healthcare, healthcare technology, SaaS, RTLS, IoT, or operational software environments is highly preferred.

• Partner with Account Managers and internal stakeholders to support customer accounts and project initiatives.

• Serve as a primary point of contact for customer inquiries, requests, escalations, and status updates.

• Build and maintain strong relationships with hospital leadership, department managers, frontline staff, and other key stakeholders.

• Coordinate project timelines, deliverables, meetings, and stakeholder communications.

• Track multiple open issues, action items, and project updates across various customer accounts and hospital departments.

• Ensure timely follow-up and resolution of customer concerns and requests.

• Provide exceptional post-implementation and ongoing customer support.

• Lead customer-facing communications to ensure alignment on project goals, expectations, and deliverables.

• Assist with project planning, scheduling, milestone tracking, and execution activities.

• Prepare and deliver account status reports and project updates.

• Collaborate with cross-functional teams including operations, implementation, customer success, and technical support.

• Support customer onboarding, implementation activities, and adoption initiatives.

• Assist customers with basic troubleshooting of software, devices, workflows, and operational processes.

• Help users understand system functionality, workflows, and best practices.

• Identify opportunities to improve customer experience and operational effectiveness.

• Maintain accurate records of customer interactions, project updates, and account activities.

• 2-4+ years of experience in account coordination, customer service, customer success, account management, project coordination, or related client-facing roles.

• Experience supporting B2B customers, enterprise accounts, healthcare organizations, or multi-site customers.

• Proven experience coordinating timelines, deliverables, meetings, stakeholder communications, and project activities.

• Ability to manage multiple priorities, projects, and customer requests simultaneously.

• Strong verbal and written communication skills.

• Ability to confidently communicate with directors, managers, department leads, executives, and frontline staff.

• Strong organizational, planning, and multitasking abilities.

• Excellent customer service and relationship-building skills.

• Experience serving as a customer point of contact for requests, escalations, issue resolution, and status reporting.

• Strong analytical, problem-solving, and critical-thinking skills.

• High attention to detail and commitment to quality.

• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Ability to work independently and collaboratively within a team environment.

• Flexible and adaptable in a fast-paced environment.

• Experience working with hospitals, healthcare systems, healthcare technology, or healthcare operations.

• Experience supporting SaaS platforms, enterprise software, RTLS (Real-Time Location Systems), IoT solutions, asset tracking systems, or operational technology platforms.

• Comfortable learning new technologies and software applications.

• Ability to explain technical concepts and system functionality to non-technical users.

• Experience troubleshooting basic software, device, workflow, or operational issues.

• Familiarity with customer success, implementation, account management, or project management practices.

• The primary service area is around ZIP code 77030 (Houston area).

• This is a field-based role requiring travel between customer locations.

• Schedule may vary from week to week based on assigned work.

• The schedule may vary each week depending on the work assigned.

• Some days they may report to the main office before traveling to another facility.

• On other days, they may report to the other customer locations to complete their work and not return to the main office.

• The % of travel between sites will fluctuate, but the hiring manager strives for efficient coverage, avoiding unnecessary travel since it is both reimbursable to the employee (a cost to us) and time the customer does not view as value-add.

• Candidates unable to be flexible to accommodate the dynamic nature of the work assigned and the various locations would not be a fit for this job. We would not be interested in candidates who are expecting a home office position or expect to have a consistent schedule.

• Ability to successfully complete background screening and drug testing requirements, if applicable.

• Ability to meet healthcare facility onboarding and compliance requirements, including health screenings and immunization documentation, as required.

• Competitive compensation package.

• Health, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off and company holidays.

• Professional development and career growth opportunities.

• Collaborative and supportive team environment.

• Opportunity to work with leading healthcare organizations and innovative healthcare technologies.