Immediate Hire Call Center Jobs in Riverside, CA

Salary : $49,296.00 - $69,305.60 Annually
Location : Rialto, CA
Job Type: Full-Time
Job Number: 26-46227-02
Department: CONFIRE
Division: Emergency Communications Center
Opening Date: 08/25/2026
Closing Date: 9/8/2026 5:00 PM Pacific
The Job
MOU Salary Increases
3.0% - 2/20/2027
Under general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for accurately entering fire, emergency medical, and local government calls into the Computer-Aided Dispatch (CAD) system for dispatchers. Performs other duties as assigned.
Distinguishing Characteristics
The Call Taker class is distinguished by responsibility for receiving, assessing, and processing emergency and nonemergency calls involving public safety. Incumbents utilize protocol assessments and exercise discretion while applying established procedures to ensure accurate and timely response.
Examples of Duties:
Duties may include, but are not limited to, the following:

1. Receives emergency and non-emergency calls for service and inquiries from the public and enters information in the CAD system.

1. Screens incoming calls to determine nature and urgency.

1. Applies protocol questioning, provides pre-arrival instructions and adjusts urgency as needed according to guidelines.

1. Provides general information to the public regarding regulations and department policies; transfers low acuity, or non-emergency calls to appropriate agencies.
2. Provides vacation and temporary relief as required.
3. Provides other duties as required.

CONFIRE, JPAis a Joint Powers Authority (JPA) located in San Bernardino County California established to provide communications, dispatch, computer information systems support (IS), and geographic information systems (GIS) to CONFIRE member and contract agencies. The CONFIRE Communications Center's (Comm Center) primary function is to provide 24-hour/365 day direct fire, EMS, and rescue dispatch services to CONFIRE agencies. Beyond the direct fire dispatch role, Comm Center also functions as the San Bernardino County (XBO) Operational Area dispatch, which provides large incident coordination for fire, local government, and emergency medical resources on a countywide basis.
Minimum Requirements
Typing: Typing speed of 30 WPM
Conditions of Employment

1. Examination: There will be an evaluation of qualifications based on a review of a skills battery assessment.

1. Background: Candidates must undergo and successfully complete a background investigation, including a fingerprint check, and medical examination.

1. Shifts: Candidates must be available for all shifts. Incumbents will be required to work rotating shifts, including days, nights, weekends, holidays, and evenings, as well as mandatory overtime. Refusal of an assigned shift may result in removal from the eligibility list or termination. Shift differentials may apply.

1. Availability: CONFIRE operates 24 hours a day, seven days a week. Incumbents must be available to work rotating shifts, including nights, weekends, holidays, and graveyard shifts, as required to meet operational needs.

Selection Process
Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application as soon as possible for immediate consideration. Applications will be accepted until sufficient applications are received; recruitment may close at any time without notice.
Applications will be referred directly to the hiring department for consideration.
To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and or updated before applying for the position. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.
CONFIRE offers a comprehensive benefits program for eligible employees. Benefit eligibility, plan options, employer contributions, leave accruals, and other employment terms vary based on classification, employment status, employee group, bargaining unit, and the applicable Memorandum of Understanding.
Available benefits may include:

• Medical, dental, and vision coverage
• Retirement through the San Bernardino County Employees' Retirement Association
• 457(b) deferred compensation
• Employer-paid and voluntary life insurance
• Accidental death and dismemberment insurance
• Healthcare flexible spending and dependent-care accounts
• Vacation, holiday, sick and other paid leave
• Disability and protected-leave programs
• Employee assistance and wellness resources
• Tuition reimbursement and other negotiated programs

Candidates should review the benefit summary for the employee group associated with the position. Current benefit summaries, plan information, labor agreements, and additional resources are available:
Benefits are subject to eligibility requirements and may change. The applicable Memorandum of Understanding, compensation plan, benefit plan document, and official job announcement govern if there is a conflict with this summary.
01
INSTRUCTIONS: The information on the Application and your responses to the following Supplemental Questions will be used in a determination of qualifications. Accurate responses should be provided for each question, and all experience must be clearly detailed in the work experience section of your application in order to ensure qualifications are properly considered.

• I have read and understand the above statement.

02
Are you currently employed with AMR within the county of San Bernardino?

• Yes
• No

03
Indicate your corrected typing speed, a typing certificate may be required: I understand that checking less than 30 WPM will remove me from this testing process and I will need to reapply at a later date.

• 0-24 WPM
• 25-29 WPM
• 30-49 WPM
• 50+ WPM
• None of the above

04
Are you currently CPR certified? (Attach certification.)

• Yes
• No

05
Do you currently possess an Emergency Medical Dispatch (EMD) certificate? (Attach certification.)

• Yes
• No

06
Certifications: Indicate your possession of other certifications related to emergency dispatch (i.e., DMV, POST, etc.).
07
Do you have Call Intake (911) experience with a fire, EMS, or law enforcement agency?

• Yes
• No

08
I am available and willing to work 12-hour shifts. I understand that checking "NO" will remove me from this testing process and I will need to reapply at a later date when I am available for the indicated work hours. I further understand that refusal to work the assigned hours will remove me from the list and/or terminate my employment.

• Yes, I am available and willing to work 12-hour shifts.
• No, I am not available and/or willing to work 12-hour shifts at this time.
• None of the above.

09
I am available and willing to work all shifts: day, night, weekend, rotating swing in any Fire Communications Dispatch Center location. I understand that checking "NO" will remove me from this testing process and I will need to reapply at a later date when I am available for all shifts and locations. I further understand that refusal to work at assigned shift will remove me from the list and/or terminate my employment.

• Yes, I am available and willing to work all shifts at any location.
• No, I am not available and/or willing to work all shifts at any location at this time.
• None of the above

10
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust SPAM and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your email on a timely basis).

• I acknowledge that I have read, understood, an agree to the above.

11
**ATTENTION GMAIL USERS**We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that email coming from CONFIRE may be marked as spam and will not make it into your Gmail inbox. Please follow the Gmail guidelines to create and apply filters to your Gmail accoung.Note: If you apply the filters and still do not receive emails from CONFIRE, you can check your wwwgovernmentjobs.com (NeoGov) all notifications will appear there.

• I understand

12
Applicant Acknowledge - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question