Job Profile
Job Title: Financial Service Representative
Location: Middle River, MD
Hire Type: Contingent-to-hire
Pay Range: $17
Work Model: On-Site
Work Schedule: Monday โ Friday, 8 am โ 4:30 pm M-F
Nature & Scope:
Positional Overview
Imagine Staffing is recruiting Financial Service Representatives for our client, an international transportation organization. This role is essential to maintaining accurate financial operations and supporting high-volume transaction processing across customer service and violations processing centers.
The Financial Service Representative will be responsible for reconciling and monitoring financial transactions, supporting payment and refund processing, resolving customer account inquiries, and assisting with month-end financial reporting and analysis. We are seeking a detail-oriented and analytical professional who thrives in a fast-paced environment and can contribute to accurate financial recordkeeping, operational efficiency, and an exceptional customer experience.
Role & Responsibility:
Tasks That Will Lead to Your Success
- Reconcile and monitor financial transactions, payments, and customer account activity to ensure accuracy and compliance with company procedures.
- Process customer payments, refunds, and financial transactions while researching and resolving discrepancies, chargebacks, and returned payments as needed.
- Review and support financial documentation, including expense processing, payment activity, and month-end reporting functions.
- Respond to customer account inquiries, open cases for additional research, and provide timely updates and issue resolution.
- Maintain accurate transaction and account records while ensuring confidentiality and regulatory compliance.
- Collaborate with internal teams to resolve account and payment-related issues and support overall back-office operations.
- Perform additional administrative and financial support duties as assigned.
Experience
Qualifications That Will Help You Thrive
- Strong Microsoft Excel and computer skills; experience working with spreadsheets and financial or transactional data preferred.
- Strong attention to detail, organization, and problem-solving skills.
- Professional communication skills with a customer-focused approach.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Previous experience in customer service, financial support, administrative, call center, or related environments preferred.
- Ability to handle confidential information with professionalism and discretion.
- Associates degree preferred
- At least one year of related customer service and financial support experience required