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Imagetrend Jobs (NOW HIRING)

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

IT Systems Engineer

Saint Paul, MN · Remote

$80K - $110K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Support Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Enterprise Account Executive

Eagan, MN · On-site +1

$90K - $150K/yr

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Mid-Market Account Executive

Saint Paul, MN · Remote

$75K - $100K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Mid-Market Account Executive

Eagan, MN · On-site +1

$75K - $100K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Enterprise Account Executive

Saint Paul, MN · Remote

$90K - $150K/yr

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Business Development Representative

Eagan, MN · On-site +1

$45K - $65K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

IT Systems Engineer

Eagan, MN · On-site +1

$80K - $110K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Implementation Specialist

Saint Paul, MN · Remote

$60K - $80K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Implementation Specialist

Eagan, MN · On-site +1

$60K - $80K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Customer Success Manager

Saint Paul, MN · On-site

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Senior Content Writer

Saint Paul, MN · Remote

$75K - $100K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

ImageTrend

Senior Content Writer

Eagan, MN · On-site +1

$75K - $100K/yr

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS ...

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Imagetrend information

What are the key skills and qualifications needed to thrive as an ImageTrend Specialist, and why are they important?

To thrive as an ImageTrend Specialist, you need a solid understanding of EMS data management, healthcare informatics, and experience with electronic patient care reporting (ePCR) systems, often supported by relevant IT or healthcare certifications. Familiarity with the ImageTrend platform, data integration tools, and reporting systems such as NEMSIS is typically required. Strong analytical skills, attention to detail, and effective communication are crucial soft skills for troubleshooting and supporting users. These competencies ensure accurate data collection, effective system operation, and high-quality support for emergency medical services organizations.

How does an employee in an ImageTrend support role typically collaborate with clients and internal teams?

In an ImageTrend support position, you’ll regularly interact with both clients—such as healthcare providers and emergency response agencies—and internal development or product teams. Your main responsibility is to help clients resolve technical issues, provide product guidance, and relay user feedback to internal stakeholders. This often involves troubleshooting, user training, and participating in meetings to ensure client needs are addressed efficiently. Effective communication and teamwork are crucial, as you’ll act as a bridge between the client and the technical teams to deliver timely solutions.

What is an ImageTrend specialist?

An ImageTrend specialist is a professional who manages and supports the use of ImageTrend software, which is widely used in emergency medical services (EMS) and healthcare organizations for data collection, reporting, and analysis. These specialists configure and maintain the software, assist users with technical issues, and ensure compliance with data standards and regulations. They also help organizations optimize workflows, train staff, and generate reports that aid in operational and clinical decision-making.

What is the difference between Imagetrend vs Radiologic Technologist?

AspectImagetrendRadiologic Technologist
CredentialsTypically requires certification in imaging software or systemsRequires ARRT certification and radiologic technology license
Work EnvironmentSoftware and IT-focused, working in clinics, hospitals, or imaging centersMedical settings, operating imaging equipment like X-ray, MRI, or CT machines
Employer & IndustryHealthcare IT companies, hospitals, imaging centersHospitals, clinics, diagnostic labs
Search & Comparison IntentUnderstanding software roles vs clinical imaging rolesClinical procedures vs software systems

Imagetrend professionals focus on healthcare IT and imaging software, while Radiologic Technologists operate imaging equipment in medical settings. Both roles are essential in healthcare but differ in credentials, work environment, and daily tasks.

More about Imagetrend jobs
What cities are hiring for Imagetrend jobs? Cities with the most Imagetrend job openings:
What states have the most Imagetrend jobs? States with the most job openings for Imagetrend jobs include:
What job categories do people searching Imagetrend jobs look for? The top searched job categories for Imagetrend jobs are:
Imagetrend jobs near you
Infographic showing various Imagetrend job openings in the United States as of June 2026, with employment types broken down into 58% Full Time, 25% Part Time, and 17% Contract. Highlights an 92% In-person, and 8% Remote job distribution.
Support Specialist

Support Specialist

ImageTrend

Eagan, MN • On-site, Remote

$50K - $60K/yr

Full-time

Retirement, PTO

Posted 9 days ago

Job description

Job Description
About Us:
ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.
Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!
Description:
We are currently looking for a dynamic application support professional to join our team who has a get-it-done mentality and is committed to excellent customer service, thrives in a fast-paced environment and enjoys handling multiple priorities simultaneously. The Application Support Specialist I position plays a key role in providing support to customers where you'll troubleshoot and tackle questions on the function and usage of ImageTrend solutions and help empower the communities we serve by demonstrating foundational product knowledge and ensuring a positive client experience.
What You'll Do:
  • Acquire in-depth knowledge of ImageTrend products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from customers
  • Resolve issues immediately, or if more information is needed, track and follow through on open issues to ensure escalation and eventual resolution within agreed upon SLA's
  • Proactively communicate updates and follow up with the customer or internally as needed until the issues is resolved, including owning the communication process and ensuring the CRM, ticketing, or other internal systems are updated according to standard procedures
  • Collaborate with others in Support and other cross-functional teams as needed to escalate, follow up, progress, or solve client issues
  • Consistently interact with customers in a professional, productive manner that enhances customers' experience with ImageTrend
  • Assist with testing and duplicating unknown software and hardware problems reported from the customer-base as needed
  • Complete special projects and tasks as assigned
  • Develop an understanding of the business processes ImageTrend products support
  • Travel to orientation, industry or company events, and other onsite meetings as required
  • Additional duties as assigned

Requirements:
  • Degree or the equivalent combination of education and relevant work experience
  • Proven customer service experience supporting a software solution or technology product base, preferably in the Public Safety or Healthcare industry
  • Strong interpersonal and communication skills, both written and verbal
  • Strong trouble shooting, analytical and creative problem-solving skills
  • Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
  • Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment
  • Technical aptitude to learn new systems and knowledge of MS Office Suite or other similar tools
  • Ability to maintain discretion when handling proprietary and confidential information
  • Enthusiasm for learning and expanding knowledge or skills
  • Strong work ethic, integrity, honesty, collaboration and team orientation
  • Ability to travel up to 10% annually

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.
Position Salary Range: The annual base salary range for this full-time role is $50,000 - $60,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.
Benefits, Time Off & Perks at ImageTrend
  • Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
  • Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
  • Retirement: Roth or Traditional 401(k) & Employer Match
  • Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements
  • Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access
  • Long-term: Community Gains Incentive Program
  • Other perks: Referral Bonus Program, Employee Assistance Program

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

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