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Igaming Customer Support Jobs (NOW HIRING)

Ocean Casino Resort

$21/hr

About the Role The iGaming Customer Service Representative II is responsible for working within a ... Provide technical, product, and sales support to customers in a timely manner * Proactively develop ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

BettingJobs are working with a well-established iGaming operator from Europe who are readying their ... Requirements: * Previous experience in Customer Support, ideally within iGaming, online ...

Ceasars Entertainment

Executive Host-iGaming

Las Vegas, NV · On-site

$75K - $79K/yr

... customer experience and industry excellence. We believe every Team Member should be treated like ... Support teammates in the office five days a week, Monday through Friday. * Execute strategic ...

Fanatics

Customer Support Associate

Allen, TX · On-site

$16.25 - $22.25/hr

... iGaming platform. Fanatics has an established database of over 100 million global sports fans; a ... Role Summary Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and ...

Fanatics

Customer Support Associate

Manhattan, NY · On-site

$20 - $25/hr

... iGaming platform. Fanatics has an established database of over 100 million global sports fans; a ... Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors ...

Fanatics Collectibles

Customer Support Associate

Allen, TX · On-site

$16.25 - $22.25/hr

... iGaming platform. Fanatics has an established database of over 100 million global sports fans; a ... Role Summary Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and ...

CoinPoker

Customer Support Representative

$16.50 - $22.25/hr

Prior experience in customer support, ideally in iGaming, fintech, or crypto; poker/casino product familiarity is a plus. * Strong problem-solving instincts and a proactive, ownership-driven attitude.

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Igaming Customer Support information

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$14

$19

$28

How much do igaming customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for igaming customer support in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What is an iGaming Customer Support representative?

An iGaming Customer Support representative is a professional who assists customers of online gaming and betting platforms. Their responsibilities include answering queries, resolving technical issues, verifying accounts, processing payments, and providing guidance on responsible gaming. They communicate with players via chat, email, or phone, ensuring a positive user experience and compliance with regulatory requirements. Strong communication skills, patience, and knowledge of iGaming products are essential for this role.

What are the key skills and qualifications needed to thrive as an iGaming Customer Support representative?

To thrive as an iGaming Customer Support representative, you need strong communication skills, customer service experience, and a good understanding of online gaming environments. Familiarity with CRM systems, live chat platforms, and troubleshooting tools is typically required, and multilingual abilities are often a plus. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure prompt, accurate, and friendly assistance to players, which is vital for customer retention and maintaining brand reputation in the competitive iGaming industry.

What are some common challenges faced by iGaming Customer Support representatives, and how can they be addressed?

iGaming Customer Support representatives often encounter challenges such as handling high volumes of inquiries during peak gaming periods, addressing sensitive issues like account verification or payment delays, and managing interactions with customers from diverse backgrounds. Success in this role requires strong communication skills, patience, and the ability to quickly learn and adapt to new gaming platforms and regulations. Building a solid understanding of company procedures, utilizing available knowledge bases, and collaborating closely with technical and fraud prevention teams can help overcome these challenges and ensure a positive customer experience.

What is the difference between Igaming Customer Support vs Casino Customer Support?

AspectIgaming Customer SupportCasino Customer Support
CredentialsBasic customer service skills, familiarity with online gaming platformsSimilar skills, often with knowledge of casino games and regulations
Work EnvironmentOnline, remote or call center-based, supporting digital platformsOnline or in-person, supporting physical or digital casino operations
Employer & IndustryOnline gaming companies, sportsbooks, eSports platformsLand-based casinos, online casino operators
Search & Comparison IntentPeople comparing roles in online gaming supportIndividuals interested in casino support roles

Both roles involve assisting customers with gaming-related issues, but Igaming Customer Support focuses on online platforms and digital services, while Casino Customer Support may include support for physical or online casino games. The skills and environment overlap significantly, making them closely related roles within the gaming industry.

What are popular job titles related to Igaming Customer Support jobs?

For Igaming Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Igaming Customer Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,056 per year, or $19.3 per hour.

iGaming Customer Service Representative II- iGaming- Full Time

Atlantic City, NJ • On-site

Ocean Casino Resort
Amusement, Gambling, and Recreation • 1 - 5K employees
Learn more about Ocean Casino Resortexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Ocean Casino Resort rating

8.4

Company rating: 8.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

17th of 164 rated casinos

Job description

About the Role

The iGaming Customer Service Representative II is responsible for working within a team to exceed customer satisfaction expectations and enhancing the play experience by providing professional, accurate, and timely assistance for all matters relating to the player’s interaction with the online casino via various communication channels including chat, phone, and e-mail. Additional duties include payment processing and reporting assistance on risk cases, as defined by Risk Manager.

Position Responsibilities

  • Exhibit conduct in accordance with all NJ Gaming Regulations and departmental policies and procedures
  • Capable of working efficiently in a high-volume work environment
  • Knowledgeable in online gaming products and how customers interact with said products
  • Possess excellent customer service skills
  • Actively monitor and complete incoming phone calls, emails and chats
  • Escalate any game-related issue and/or site issue to appropriate parties and create service tickets as required
  • Provide technical, product, and sales support to customers in a timely manner
  • Proactively develop and build customer relationships
  • Assist players with specifics about promotions, bonuses, loyalty programs and payment status
  • Assist with payment processing and executes both deposits and withdrawals
  • Investigate and resolve customer issues related to payments, including reconciliation of transactions
  • Communicate with third-party payment providers to resolve player issues related to deposits and withdrawals
  • Identify fraudulent or suspicious activity during player’s deposits and/or withdrawals
  • Experienced in troubleshooting and triaging complicated matters related to player inquiries
  • Serve as the point of escalation for all customer disputes that Customer Service Representative cannot resolve him/herself
  • Participate in investigations related to payments fraud and game play disputes
  • Detect and advise customers at risk of potential responsible gaming issues
  • Follow procedures to identify and report any suspicious or unusual activity
  • Contribute to the ongoing development and improvement of the online casino customer experience
  • Proactively contact players based on real-time monitoring of events
  • Participate in our outbound contact program, as required
  • Other duties as assigned

Essential Functions

  • Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
  • Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
  • Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
  • Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
  • Travel to/from work and on-site attendance to perform the position responsibilities and the essential functions of the job
  • Must be able to lift at least 25lbs.

Requirements

  • High School Diploma or equivalent GED preferred.
  • Ability to communicate with customers and employees in a clear and concise manner.
  • Excellent command of professional English reading, writing and verbal communication
  • Guest service experience preferred, including but not limited to casinos and/or online gaming
  • Superior Microsoft Excel skills required
  • Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
  • Ability to effectively communicate in English
  • Able to work holidays/weekends

Benefits

  • Free meal on shift
  • Training & Development
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k,)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Pay Rate: $21.00/hour

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