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Igaming Customer Support Jobs (NOW HIRING)

Trivelta

Talent Acquisition Specialist

Boston, MA · Hybrid

... iGaming platforms and products that drive engagement, retention, and revenue. Through our ... Work closely with HR, operations, and customer support managers in Monterrey and the U.S. to ensure ...

Paysafe

Customer Service Trainer

Jacksonville, FL · On-site

... iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of ... Support onboarding of new technologies and vendors, ensuring smooth integration into existing ...

Aristocrat

VIP Customer Service Agent

Concord, NH · Hybrid

$18 - $25.35/hr

You will work with a driven team providing flawless support through phone, chat, and email channels ... This position presents an outstanding chance to be part of a proven leader in the iGaming and ...

Fanatics Betting & Gaming

Data Scientist III

Denver, CO · On-site

$117K - $167K/yr

Supporting commercial and analytics stakeholders with high level Sportsbook & Casino strategy will ... Previous experience in iGaming (Sportsbook or Casino), or previous experience with Customer ...

Aristocrat

Scheduler High Volume Call Center

Lansing, MI

$48K - $90K/yr

In this role, you will be an essential part of our team, ensuring that our customer support and ... iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is ...

Paysafe

Technical Support Specialist

Jacksonville, FL · On-site

... iGaming team. This role is based in Jacksonville, FL and offers a hybrid working model of working ... At least 2 years of experience in customer service and technical support * Knowledge on how to ...

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Igaming Customer Support information

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$14

$19

$28

How much do igaming customer support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for igaming customer support in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What is an iGaming Customer Support representative?

An iGaming Customer Support representative is a professional who assists customers of online gaming and betting platforms. Their responsibilities include answering queries, resolving technical issues, verifying accounts, processing payments, and providing guidance on responsible gaming. They communicate with players via chat, email, or phone, ensuring a positive user experience and compliance with regulatory requirements. Strong communication skills, patience, and knowledge of iGaming products are essential for this role.

What are the key skills and qualifications needed to thrive as an iGaming Customer Support representative, and why are they important?

To thrive as an iGaming Customer Support representative, you need strong communication skills, customer service experience, and a good understanding of online gaming environments. Familiarity with CRM systems, live chat platforms, and troubleshooting tools is typically required, and multilingual abilities are often a plus. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure prompt, accurate, and friendly assistance to players, which is vital for customer retention and maintaining brand reputation in the competitive iGaming industry.

What are some common challenges faced by iGaming Customer Support representatives, and how can they be addressed?

iGaming Customer Support representatives often encounter challenges such as handling high volumes of inquiries during peak gaming periods, addressing sensitive issues like account verification or payment delays, and managing interactions with customers from diverse backgrounds. Success in this role requires strong communication skills, patience, and the ability to quickly learn and adapt to new gaming platforms and regulations. Building a solid understanding of company procedures, utilizing available knowledge bases, and collaborating closely with technical and fraud prevention teams can help overcome these challenges and ensure a positive customer experience.

What is the difference between Igaming Customer Support vs Casino Customer Support?

AspectIgaming Customer SupportCasino Customer Support
CredentialsBasic customer service skills, familiarity with online gaming platformsSimilar skills, often with knowledge of casino games and regulations
Work EnvironmentOnline, remote or call center-based, supporting digital platformsOnline or in-person, supporting physical or digital casino operations
Employer & IndustryOnline gaming companies, sportsbooks, eSports platformsLand-based casinos, online casino operators
Search & Comparison IntentPeople comparing roles in online gaming supportIndividuals interested in casino support roles

Both roles involve assisting customers with gaming-related issues, but Igaming Customer Support focuses on online platforms and digital services, while Casino Customer Support may include support for physical or online casino games. The skills and environment overlap significantly, making them closely related roles within the gaming industry.

Infographic showing various Igaming Customer Support job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $40,056 per year, or $19.3 per hour.
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift

Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift

Rush Street Interactive

Collingswood, NJ • Hybrid

$20.75 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience!

This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:

  • Swing Shift: 6:00 PM – 4:00 AM
  • Overnight Shift: 12:00 AM – 10:00 AM

Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.

What You'll Do:

  • Deliver real-time, empathetic support across chat, email, and phone.
  • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
  • Guide players through promos, loyalty programs, and game rules.
  • Investigate and escalate complex bugs, fraud signals, or account concerns.
  • Propose smarter processes and help evolve our internal knowledge base.
  • Thrive in multiple systems, queues, and workflows—without skipping a beat.
  • Investigate and escalate technical bugs, account issues, or fraud risks as needed.
  • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
  • Proactively contribute to a positive, collaborative team culture.
  • Amplify the iGaming experience of our players with detailed, personable support.

What You'll Bring:

  • 1+ years of customer service experience (call center, helpdesk, or online support preferred).
  • Strong communication skills, especially written—tone, grammar, and clarity matter.
  • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
  • Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
  • Flexible schedule, including availability for weekends, evenings, and holidays.
  • Experience or interest in sports betting and major U.S. sports is a major plus.
  • Active Gaming Control Board Licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates across the U.S.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Benefits:

  • Discretionary annual company bonus (Eligibility Varies by Role)
  • 401(k) plan with 100% company match on the first 4%
  • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
  • Paid Time Off (Eligibility Varies by Role)
  • Employee Assistance Program (EAP)
Pay Range
$20—$24 USD
What Makes Us Great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they do
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.