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Icoms Jobs (NOW HIRING)

Wideopenwest, Inc.

Business Retention Lead

Augusta, GA · On-site

Experience with CRM and/or billing systems preferred, including Salesforce and/or iCOMS. Skills & Abilities for Success * Cross-functional project coordination or program management * Marketing ...

SPECTRUM

Enterprise Account Executive

Coppell, TX · On-site

$62K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

SPECTRUM

Enterprise Account Executive

Appleton, WI

$62K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

Wideopenwest

Supv, Residential Field Sales

Charleston, SC · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience with Microsoft Office, Spotio, and ICOMS preferred (can be trained) Skills That Will Help You Succeed * Field sales coaching and team development * Strong interpersonal communication and ...

SPECTRUM

Major Account Sales

Coppell, TX

$62K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

SPECTRUM

Major Account Sales

Appleton, WI

$62K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

Wow

Supv, Residential Field Sales

Charleston, SC

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience with Microsoft Office, Spotio, and ICOMS preferred (can be trained) Skills That Will Help You Succeed * Field sales coaching and team development * Strong interpersonal communication and ...

SPECTRUM

Business to Business Sales

Coppell, TX

$62K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

SPECTRUM

Business to Business Sales

Milwaukee, WI

$62K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

Spartan Technologies, Inc.

Business Analyst III

Atlanta, GA · On-site

$43 - $59/hr

ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc. * Process Modeling/Analysis * Training Facilitation * PM Skills; coordinating, tracking, monitoring projects * Sales Support experience, in a telecom ...

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Icoms information

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$11

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$23

How much do icoms jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for icoms in the United States is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.99 per hour, depending on experience, location, and employer.

What is an icoms?

ICOMs typically refer to 'Integrated Communications,' which are systems or devices that combine multiple communication functions, such as radio, data, or voice, into one platform. In many contexts, ICOM is also a well-known brand specializing in two-way radios and communication equipment used in various industries, including aviation, maritime, and emergency services. ICOM devices are valued for their reliability, durability, and advanced features for professional and personal communication. Understanding the context in which 'ICOMs' is used can help clarify whether it means integrated communication systems in general or specifically the products from ICOM Inc.

What are some common challenges faced by professionals working in icoms roles, and how can they be addressed?

Professionals in ICOMS roles often encounter challenges such as managing complex customer data, ensuring seamless integration between various operational systems, and adapting to rapidly changing technology platforms. To address these challenges, it is important to stay current with system updates, actively participate in training sessions, and collaborate closely with IT and customer service teams. Building strong problem-solving skills and maintaining clear communication channels can also help streamline workflows and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as an icoms specialist, and why are they important?

To thrive as an ICOMS Specialist, you need strong analytical abilities, experience in billing or customer management systems, and a background in information technology or telecommunications. Familiarity with the ICOMS platform, SQL databases, and CRM tools, as well as relevant certifications, are commonly required. Excellent problem-solving, attention to detail, and effective communication skills help professionals stand out in this position. These skills are crucial for ensuring accurate billing, seamless customer operations, and efficient system maintenance in fast-paced service environments.

What is the difference between Icoms vs Customer Service Representative?

AspectIcomsCustomer Service Representative
CredentialsTypically requires technical certifications or industry-specific trainingUsually requires high school diploma or equivalent; customer service training beneficial
Work EnvironmentPrimarily in technical or telecommunications settings, often in offices or control roomsCustomer-facing roles in retail, call centers, or service centers
Industry UsageCommonly used in telecommunications, utilities, and network management
Search & Comparison IntentPeople compare Icoms with roles involving technical systems management

While Icoms focuses on technical system management within telecommunications and utilities, Customer Service Representatives handle client interactions and support. The main difference lies in technical expertise versus customer interaction skills, with Icoms roles requiring specialized certifications and technical knowledge, whereas Customer Service Representatives focus on communication and problem-solving skills.

More about Icoms jobs

What states have the most Icoms jobs?

States with the most job openings for Icoms jobs include:

What job categories do people searching Icoms jobs look for?

The top searched job categories for Icoms jobs are:

Icoms jobs near you
Infographic showing various Icoms job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $36,892 per year, or $17.7 per hour.

Business Retention Lead

Wideopenwest, Inc.

Augusta, GA • On-site

Other

Posted 5 days ago

Job description

The Opportunity
The Business Retention Lead plays a critical role in supporting the Business Retention team across three key areas: advertising continuity and coordination, strategic marketing for the Business Video Migration, and project management across concurrent customer-impacting initiatives.
This role keeps deliverables moving, customers informed, and leadership updated through ongoing periods of change-with a consistent focus on protecting and retaining the existing customer base.
What You'll Do
Advertising Coordination & Continuity
  • Maintain advertising deliverables, campaigns, and vendor coordination on an ongoing basis, including providing coverage during team absences.
Business Retention Marketing
  • Coordinate the strategic marketing effort for Business Retention alongside the Director.
  • Translate campaign timing and customer segments into campaigns and hand creative to Marketing for execution.
Project Coordination
  • Manage concurrent customer-impacting initiatives, including:
    • Project trackers
    • Timelines
    • Cross-functional sequencing
    • Escalations
Customer Base Protection
  • Keep customer messaging consistent and well-timed across initiatives.
  • Identify and flag at-risk and high-value accounts.
  • Partner with Account Managers (AMs) on customer retention and save efforts.
Data & Insights
  • Pull and analyze retention, disconnect, and pipeline data.
  • Surface churn drivers, at-risk trends, and segment-level patterns.
  • Use insights to help shape strategic timing and prioritization.
Enablement Support
  • Assist in building playbooks and talking points.
  • Support process documentation that equips Business Customer-facing teams to consistently manage:
    • Renewals
    • Transitions
    • Customer-impacting changes
Reporting & Communication
  • Provide clear, regular status updates and reporting to the Director and leadership.
  • Keep Account Management and Field teams informed regarding timing and customer impact.
  • Perform other duties as assigned.
What You'll Bring
Minimum Required Education & Experience
  • Bachelor's degree in Marketing, Business Communication, or a related field-or an equivalent combination of education and experience.
  • 2+ years coordinating or managing cross-functional projects, ideally involving customer-impacting initiatives with multiple stakeholders and timelines.
  • 1+ year of experience in a marketing or advertising role, with hands-on experience taking campaigns from strategy through creative execution.
  • Demonstrated proficiency with project-tracking and reporting.
  • Comfort working with customer data.
  • Experience with CRM and/or billing systems preferred, including Salesforce and/or iCOMS.
Skills & Abilities for Success
  • Cross-functional project coordination or program management
  • Marketing strategy and execution coordination
  • Data-informed decision-making
  • Clear and effective communication
Physical Demands & Working Conditions
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regularly required to talk and hear
  • Required to use hands to type, handle objects, and paperwork
  • Required to use close vision and be able to focus
  • Frequently required to sit, stand, bend at the knees and waist, and walk
  • Primarily an office-based or remote/hybrid role with extended periods of computer use
  • Occasional travel, up to 15%, for partner meetings, business reviews, and industry events

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply